Emotional intelligence

By Subhash Chandra

Emotional intelligence is the ability to know and manage oneself along with an awareness and ability to manage one¶s relationships with others.

Leader Climate Organizational success .

- . they guide us in the right direction. They are like a compass.Feelings are indispensable for rational decision making.

EI Abilities .Three Competency Domains 1. Cognitive Abilities 3. Technical Skills 2.

Studies* show: For all levels of jobs. * . The higher the level of a position in an organization. EI competencies are twice as effective as IQ in determining an individual¶s success rate. the more EI seems to matter. Executive Leaders show an 85% correlation between EI competency and success.

EI Competencies EI ‡ ‡ ‡ ‡ Self-Awareness Self-Management Social Awareness Relationship Management .

resources and intuitions ‡ Emotional Self-Awareness ‡ Accurate Self-Assessment ‡ Realistic Self-Confidence .Self-Awareness Knowing one¶s internal states. preferences.

Knowing one¶s internal states. note how decisions and values match ‡ Accurate Self-Assessment ± Know your real limits and strengths. preferences. resources and intuitions ‡ Emotional Self-Awareness ± Recognize your own inner signals. be graceful in learning. admit you have them! . know when to ask for help ‡ Realistic Self-Confidence ± Be willing and able to play to your strengths.

Self-Management Managing one¶s internal states. impulses and resources ‡ Emotional Self-Control ‡ Transparency ‡ Optimism ‡ Adaptability ‡ Innovation ‡ Achievement .

admit mistakes. stay calm and clear-headed Transparency ± Live your values. nimble. never turn a blind eye Optimism ± Roll with the punches. or create them Achievement ± Continually learning ± and teaching± ways to do things better . Adaptability ± Flexible.Managing one¶s internal states. fluid. expect the best of everyone. comfortable with ambiguity Innovation ± Seize opportunities. impulses and resources Emotional Self-Control ± Manage your own disturbing emotions.

needs. networks and politics of the organization ‡ Empathy ‡ Organizational Awareness ‡ Service Orientation .Social Awareness Awareness of other¶s feelings. concerns and the currents.

concerns and the currents. needs. networks and politics of the organization ‡ Empathy ± Listen.Awareness of other¶s feelings. serve to receive excellent service . attune. grasp other¶s perspectives ‡ Organizational Awareness ±know the values and unspoken rules ‡ Service Orientation ± be available to your staff.

Relationship Management ‡ ‡ ‡ ‡ ‡ Inspirational Influence Developing Others Change Catalyst Conflict Management ‡ Building Bonds ‡ Teamwork & Collaboration Awareness of one¶s effect on others. ability to work effectively and efficiently with others .

helpfulness and cooperation . ability to work effectively and efficiently with others ‡ ‡ ‡ ‡ Inspirational ± Embody what you ask of others Influence ± Be persuasive and engaging Developing Others ± Cultivate people¶s abilities Change Catalyst ± Recognize the need for change. challenge the status quo ‡ Conflict Management ± acknowledge and redirect ‡ Building Bonds ± Cultivate the web of relationships ‡ Teamwork & Collaboration ± Be a model of respect.Awareness of one¶s effect on others.

fulfilling life. . and live a more successful.How can we use Emotional Intelligence Concepts in a Leadership Context??? ‡ EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems.

Issues affecting HR professionals ‡ Brainstorm issues ‡ How can we incorporate EI ³tactics´ to help us do our jobs effectively? ‡ How can we use EI competencies to ³shield´ us from the traumatic energy that comes our way? .

.Conclusion ‡ Emotional Intelligence is the measure of how well we handle ourselves and others.


What is Intelligence? ‡ Typically focused on ± ± ± ± ± analytic reasoning verbal skills attention memory judgement .

How do we view emotions? ‡chaotic ‡haphazard ‡superfluous ‡incompatible with reason ‡disorganized ‡resulting from the lack of effective adjustment .

direct activity ‡Part of the total economy of living organisms ‡Not in opposition to intelligence Emotional processing may be an essential part of rational decision making .How do we view emotions? ‡Arouse. sustain.

The 5 Components of EI ‡Emotional Self-Awareness ‡Managing one·s own emotions ‡Using emotions to maximize intellectual processing and decision-making ‡Developing empathy ‡The art of social relationships (managing emotions in others) Goleman·s Categories &Self-Awareness &Self-Regulation &Self-Motivation &Social Awareness &Social Skills .

Stay open to our emotional experience-can we tolerate the entire bouquet? Self-awareness .Emotional self-awareness ‡ The inability to notice our true feelings leaves us at their mercy. ‡ People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions.

Emotional development ‡ We develop external strategies first ‡ Then we develop social strategies ‡ Girls do better at developing strategies overall The more strategies the better Managing one·s own emotions .

Taking the time for mindfulness Recognizing and naming emotions Understanding the causes of feelings Nine Strategies for Differentiating between emotion and the need to take action Preventing depression through ´learned optimismµ Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Using ´gut feelingsµ in decision making Developing listening skills Promoting Emotional Intelligence .

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