By:Devanjali Rishi Devika Deshpande Aditya Pande Alok Dhodapkar Akshat Awasthi

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.What is Conflict? Conflict is defined as a process that begins when one party perceives that another party has negatively affected or is about to negatively affect something that the first party cares about.

Transition in Conflict Thought Three schools of thought : Traditional View  Human relations view  Interactionist View (latest) The third and most recent perspective not only proposes that conflict can be a positive force but explicitly argues that some conflict is absolutely necessary .

destruction and irrationality .Traditional View Of Conflict(1930s & 1940s) Dominant during 1930s and 1940s It stated  That conflict was bad  Lack of openess & trust between people  Use terms such as violence.

Human relations view of conflict Dominant during 1940s and mid 70s It argued that conflict was a natural occurrence Conflict was inevitable and advocated acceptance of conflict Also stated that there are times when conflict may even benefit the groups performance .

Interactionist View of Conflict It encourages conflict on the grounds that a harmonious. . peaceful. tranquil and co-operative group is prone to becoming static apathetic and non responsive to need for change and innovation.

Interactionist View of Conflict (contd.) Forms of conflict : Functional conflict  Dysfunctional conflict Types of Conflict  Task conflict  Relationship conflict  Process conflict .

‡Approach-approach conflict. ‡Avoidance-avoidance conflict. . ‡Approach-avoidance conflict. ‡Actual or perceived pressures from incompatible goals or expectations.Levels of conflict  Intrapersonal conflicts.

‡Occurs among members of different teams or groups. . ‡Occurs between two or more individuals who are in opposition to one another.Levels of conflict (contd..  Intergroup conflict.)  Interpersonal conflict.

)  Interorganizational conflict. ‡Occurs between government regulatory agencies and organizations subject to their surveillance. ‡Occurs between organizations and suppliers of raw materials ..Levels of conflict (contd. ‡Occurs in the competition and rivalry that characterize firms operating in the same markets. ‡Occurs between unions and organizations employing their members.

Conflict Process Stage I Potential opposition or incompatibili ty Stage II Cognition and Personalization Stage III Intentions Stage IV Behaviour Stage V Outcomes Perceived Conflict Antecedent Conditions: yCommunication yStructure yPersonal variable Felt Conflict Conflicthandling intentions yCompeting yCollaborating yCompromising yAvoiding yAccomodating Inc group performanc e Overt Conflict ‡Party¶s Behaviour ‡Other¶s reaction Dec group performanc e .


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