Local Healthcare Services Value-Added Infrastructure

III International Group Institute for Information Industry August 2007
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2007 Institute for Information Indust

Agenda
      Future Services Technical Services Step of Integration of Healthcare Services Strategies and Objective Benefits Conclusion

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Future Services
 Future Services
– Personalization – Versatility – Digitization

 Integration of Healthcare Services
– Security Service Provider – Healthcare Service Provider – Insurance Service Provider

 Emergence of Technical Services
– Providing Personal one-stop Service with Different Devices through Integrated Services on a Common ICT (Information & communication technology) Platform
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Customer-Centered Healthcare Services

Security Services
Customers
•Single-minded, customer centric •No defense concept, customer easily lost •High unit cost per customer

Healthcare Services

Insurance Services

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Customer-Oriented Healthcare Services
Healthcare Services Insurance Services Customers
Future Services Finance 、 Media 、 Distribution

Security Services

•Two-way minded, Customeroriented •Defense concept, low customer lost rate •Low unit cost per customer

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ITES Healthcare Service Platform
ITES Healthcare Service Platform
Healthcare Services Insurance Services
Customers Future Service Finance、Media、Distribution

Security Services

• A highly expandable personalized information service platform (broker) , including all service log and service process , as a bridge between service provider and service requester , so called Information Technology Enabling Services (ITES) core service platform • ITES core service platform could host different service providers seamless , lock customer demand , create maximum life time value (LTV)

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Service Platform
 From ”Many ( Physical Network ) single-service type networks ”to ”Single ( Physical Network ) multiservice type network ” - Integrate all network services, low down cost, speed up time-to-market  More focus IP as service vehicle  Based on broadband network as service infrastructure  Major on mobility – Human mobility
– Multiple CPE support for each person ( Services ) – Wireless at the last mile end.

Open application platform hosting versatile service providers

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Technical Services Concept
User Experiences One Card
Network-based Smart Card

MultiDevices One Platform
Open Platform with IP based

Services
Processes
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Business Model of Technical Services
Customers
Physical and Virtual Channels

Integrated Finance Service Platform
Distribution Center

Product Providers

Service Providers

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Participants of Technical Service
 Service Provider
• Define Service Content • Maintain Service Level

 Service Platform Provider
• Process Service Request • Monitor Service Quality

 Device and Channel Provider
• Provide Service Environment • Provide Service Contact

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Example: Local Healthcare Infrastructure(1)
RIS Client PACS Client PACS Client

健保申報

Local Hospital Network

RIS Client

電子病歷

衛生局 稽核查詢

Clinic Network
HIS Client

影像報告 查詢

Internet
Server: HIS PACS RIS Web

VPN

RIS Client

PACS Client

轉診轉檢

Local Hospital Network

PACS Client

HIS Client

Medical Information Center
Network Storage

RIS Client

Clinic Network

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Example: Local Healthcare Infrastructure(2)
PACS Server SQL Server E.C. Server SAN

Fiber Network

Web Server

RIS Server

HIS Server

健保局

藥局

醫療資料中心 衛生局
Internet Internet
PACS工作站

VPN

Lan

藥局 地方醫院/ 診所 各大醫院所 藥局 地方醫院/ 診所

北市醫院

病患住所

HIS 工作站

RIS 工作站

藥局 地方醫院/ 診所

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Example: Local Healthcare Infrastructure(3)
Server端 Web Server PACS Server HIS Server RIS Server E.C. Server DateBase SQL Server

Storage

SAN

Client端 HIS PACS RIS
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Internet

VPN

健保申報 電子病歷 報告查詢

資料交換 影像調閱 轉診轉檢

2007 Institute for Information Indust

Steps of Integration on Healthcare Services
 Healthcare service will be Taiwan advanced mainstream services with millions of customers 。 In security 、 healthcare and insurance services, any change in service behavior (such as value-added or transform) will affect millions of customers. How to increase revenue and low down cost will be the major concern of these 3 service providers.  In order to integrate the above 3 services , we must work with Smart IC card first, and integrate all service platforms then  First – Integrate Service Information Platform with Smart IC Card  Second – Smart IC Card Oriented Service Platform Integration
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Strategies and Objective
•Service Areas : 17 Medical Centers healthcare 、 Security 、 Ins urance •Core Channels : Reginal Hospital 、 Clinic 、 Comm unity Center •Core Device : Smart IC Card •Objective : Set up a cross service platform information infrastructure , and provide One-Stop in the channel Service

70 Reginal Hospitals 310 Local Hospitals 8500 Clinics

•2, 245 C itizens •5, 000 Credit Car ds • 2, 3M Mobile S ubscr iber s • 2.6 M ADS L Sub sc ribers
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Bill

Information Infrastructure Card Issuer (Finance
Institutes) Self payment/Non-Insurance

Bill

Regional/Local Hospitals

clinics PACS/RIS

EMR EMR

EMR HIS

HIS

PACS/RIS

『 ITES 』 Share Services Platform
Door Control 、 Service ID

Security Service Provider

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Benefit (1)
 Card Holder
– Multi-purpose card , no cash for (insurance) ; provide ePerscription service to ensure safety of medicine (healthcare) – Network-based Card application is download easily , easy reissued upon lost , separate card issued and service , enhance service efficiency , dynamic door control , double password protection (security) – e-HMR at hand , privacy protection (healthcare and security) – Travel with Smart IC and credit card, which provides function of expense , insurance , healthcare 、 communication...services – No card change with applying or stopping other value-added services ( cross selling﹚

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Benefit (2)
 Healthcare service provider
–Collect information of self-payment under insurance and non-insurance payment –Lock customer expense behavior , and create valueadded service –Leverage with insurance to cross sell –Combine cash flow of physical channel and e-business through Web-based POS –Derives of finance expense service –Provide finance services to hospitals and clinics

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Benefit (3)
 Security Service provider
–IP-based network services to provide card holder valueadded services (Triple-play over IP) 。 –With 3G wireless application and security devices , provide card holder mobile care services –Provide clinic-based care services for community residents through community or building security with WiFi or WiMax –Leverage with other service providers to provide full spectrum of security services in order to create more safety environment

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Benefit (4)
 Insurance service provider
–Integrate with healthcare service –Hold the biggest healthcare channel (cash flow , information flow and distribution)) –The best channel for the elders in the future –Hold the information of customer expense behavior and health –Leverage with other technical services by integrate platform without card or devices replacement. Great potential to add unlimited services in the future, and form backbone of information services as an important strategic partner for every conglomerate group.
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Conclusion
Innovators don’t change the world. The users of their innovations do.
(Michael Schrage MIT Media Lab)

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Q&A
Thank you very much

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