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Describe the guidelines for a variety of purposes using the indirect plan. Prepare effective negative messages for a variety purposes using the indirect plan. Prepare effective negative messages for a variety of purposes using the direct plan. 3. 4. 6. 5. .Learning Objectives 1. Describe the five specific guidelines for appropriate use of the indirect plan. Describe the nature of negative messages. Explain the reasons to choose the indirect plan or the direct plan for negative messages. 2.
A well-written negative message can resolve a business problem successfully and win a friend for you or a customer for your organization. disappointing. . An effective negative message presents a challenge to compose so that the receiver will understand and accept the information without a loss friendship or goodwill for the sender.Negative Messages One that conveys unpleasant. or unfavorable information for the receiver.
The negative message affects the receiver personally and will be upsetting. The receiver prefers indirect communication due to culture or other reasons. 4.Choosing the Indirect or Direct Plan for Negative Messages Use the indirect plan if the following characteristic apply: 1. 2. The receiver expects a positive response. . and the receiver will react negatively. The negative message is of importance. 3.
The direct plan is appropriate if these conditions exist: 1. 3. cultural or otherwise. The negative information needs to be emphasized. Your receiver s preference. is routine or will not upsetting to the receiver. is directness. . 4. 2. The message responds to a death or tragedy. The negative message may be expected.
3. Adapt the message to the receiver s viewpoint. Emphasize positive.Effective communicators do these three key things: 1. Show respect for the receiver s needs and interests. 2. . bias-free words.