TOTAL QUALITY MANAGEMENT

TQM PRACTICES FOLLOWED AT TOYOTA SUBMITTED TO: PROF. NADKARNI SUBMITTED BY: SANDIP DAUND 9174 SWAPNIL DHAMALE 9175 SONAL INGAWALE 9182 RAVIKIRAN KASHID 9190 SADHANA RANJANE 9204 SHARMISTA SHETTY 9211

WHAT IS QUALITY?
´Quality is totality of features and characteristics of product (goods and services) that bears on its ability to satisfy given needs.µ Quality is total composite product (goods and services) characteristics, through which the product in use will meet the needs and expectations of the customers.

EVOLUTION OF QUALITY MANAGEMENT Quality Assurance Quality Control (Acceptance Sampling) Mass Inspection Total Quality Control Company wide Quality Control .

Masaaki Imai . Kaoru Ishikawa Dr . J M Juran Dr. Philip Crosby Dr. Genichi Taguchi Dr. W E Deming Dr.Armand V. Feigenbaum Dr. Shigeo Shingo Dr.GURU·S OF TQM Dr.

‡ Long ² Term Philosophy: Base your Management Decisions on a Long-Term Philosophy.INTRODUCTION TO TOYOTA ‡ VISION: Since its foundation. even at the Expense of Short-Term Financial Goals. Toyota has been using its Guiding Principles to produce reliable vehicles and sustainable development of society by employing innovative and high quality products and services. .

Toyota Visionary Management: The Tree Metaphor .

GURUS OF TQM IN TOYOTA ‡ Sakichi Toyoda (1867-1930): Toyoda Power Loom equipped with a new weftbreakage automatic stopping device (developed in 1896) World's first automatic loom with a non-stop shuttle-change motion. . creating the basic framework for the Just-in-Time method. ‡ Kiichiro Toyoda (1894-1952): Drawing on his experience of introducing a flow production method using a chain conveyor into the assembly line of a textile plant (completed in 1927) with a monthly production capacity of 300 units. Ltd. completed in 1938. and built the foundation for the Toyota spirit of "making things" by. Taiichi Ohno helped establish the Toyota Production System. ‡ Eiji Toyoda (1913-): implementation of jidoka and the Just-in-Time method ‡ Taiichi Ohno (1912-1990):With strong backing from Eiji Toyoda. Kiichiro Toyoda also introduced this method into the body production line at Toyota Motor Co. the Type-G Toyoda Automatic Loom (developed in 1924). for example..'s Koromo Plant (present day Honsha Plant).

2. 3. Build a Culture of Stopping to Fix Problems.14 PRINCIPLES OF TPS 1. Use ´Pullµ Systems to avoid Over Production. Level out the Work Load (Heijunka). . Create Continuous Process Flow to Bring Problems to the Surface. 5. The Right Process Will Produce the Right Results. 4. to get Quality Right the First Time.

Add Value to the Organisation by Developing Your People and Partners. Use Only Reliable. for Continuous 7.14 PRINCIPLES OF TPS 6. . Develop Exceptional People and Teams who follow your Company·s Philosophy. Standardised Tasks are the foundation Improvement and Employee Empowerment. 9. Thoroughly Tested Technology that Serves your People and Processes. 10. Continue ««. Use Visual Control so no Problems are Hidden. 8.

Become a Learning Organisation through Relentless Reflection (Hansei) and Continuous Improvement (Kaizen). Implement Decisions Rapidly. Understand the 12. .Go and See for Yourself to thoroughly Situation. 14.Continuously Solving Root Problems Drives Organisational Learning. thoroughly Considering all Options.Make Decisions Slowly by Consensus. 13.14 PRINCIPLES OF TPS 11.

even at the expense of short-term financial goals . implement rapidly Improvement & Learning) People and Partners (Respect. and help your suppliers Process (Eliminate Waste) ‡Create process ´flowµ to surface problems ‡Use pull systems to avoid overproduction ‡Level out the workload (Heijunka) ‡Stop when there is a quality problem (Jidoka) ‡Standardize tasks for continuous improvement ‡Use visual control so no problems are hidden ‡Use only reliable. challenge.´4 Pµ MODEL OF THE TOYOTA WAY Toyota·s Terms ‡Continual organizational learning through Kaizen ‡Go see for yourself to thoroughly understand the Problem situation (Genchi Genbutsu) Solving ‡Make decisions slowly by consensus. thoroughly tested technology Philosophy (Long-term Thinking) ‡Base management decisions on a long-term philosophy. develop. thoroughly (Continuous considering all options. Challenge and Grow Them) ‡Grow leaders who live the philosophy ‡Respect. and challenge your people and teams ‡Respect.

TPS HOUSE .

apparent) Condition ‡ Total (vs. Individual) Team Involvement .TOYOTA·S LEADER VIEW Management Technical ‡ Stability ‡ ‡ ‡ ‡ JIT Jidoke Kaizen Heijunka PEOPLE Long ² term Asset ²> Learned Skills Machinery Depreciates -> Loses Value People Appreciates -> Continue to Grow ‡ True North ‡ Tools to Focus Management Attention ‡ Go and See ‡ Problem ² Solving ‡ Presentation Skills ‡ Project Management ‡ Supportive Culture PHILOSOPHICAL Philosophy / Basic Thinking ‡ ‡ ‡ ‡ Customer First People are most Important Asset Kaizen Go and See -> Focus on Floor ‡ Give feedback to Team Members and Earn Respect ‡ Efficiency Thinking ‡ True (vs.

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3 M·S IN TPS .

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ANY QUERIES??? .

THANK YOU .

FOR MORE THERE¶S ALWAYS YOUR VERY OWN«.. .

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