This action might not be possible to undo. Are you sure you want to continue?
Operations management PROJECT ORGANIZATION: CHEN ONE Group Members: Aqsa Toufiq Fatima Gillani Laraib Mushtaq Reema Shahid .
working to The at performance to many ChenOne (Gulberg outlet) is poor which leads problems store inventory customer management. operations. . services and billing and turnover.Problem Statement The employee management process comprises of different problematic of employees related aspects.
No.INTRODUCTION Fashion store owned by Chenab group based in Faisalabad city. of employees. Outlet having 4 departments.30 . Target market is elite.
mETHODOLOGY Personal Visits and observation Interview with 1)regional manager 2)sales persons 3)Few customers .
Quality of products Inventory Customer services Employee management .First-pass analysis In first-pass analysis following operations related to sales have been analyzed.
PROBLEMS Employee Dispute & leg pulling Internal/external thefts EFFECTS Deteriorates working environment and reduces employee efficiency Errors in accounting records of the store Bad word of mouth and customer dissatisfaction Embarrassment of the customer Customer discontent Inconvenience for the customer Errors in accounting records of the store Harsh behavior Beeping Problem Dual prices Poor after sales Services Counter Billing .
Tools to be applied: Brainstorming Cause & Effect Diagram Bar Graph Questionnaires .
Data to be collected: Number of incidents of thefts (inventory) Customer complaints Employee disputes reported Employee Turnover rate Problems during “Sales” .
PROJECT PLAN First pass analysis in which the problems on our personal observations will be identified Pinpoint the main problematic area Formulate questionnaires regarding the concerned area Analysis of data collected and application of tools Recommendations .