Transportation Industries Indian Railway

Presenting By Vijesh R Vijil K

What Is Service ?
‡ Services are an series of activity of more or less tangible nature that normally created & used simultaneously or nearly simultaneously ‡ Here Can't retain the actual service after it produced but the effect of service can be can be retained .

Transportation Industries
‡ Transportation
1. It is the movement of people and goods from one location to another. 2. Transport is performed by various modes, such as air, rail, road and water. 3. The field can be divided into infrastructure, vehicles, and operations. Infrastructure consists

Road . Aviation 3. Human-powered 5. Animal-powered 2. Pipeline 6.‡ Modes OF transportation 1. Cable 4. Ship 7. Rail 9. Space 8.

RAILWAY INDIAN RAILWAY .

a super Navaratna . MCKINSEY & COMPANY . a sunrise industry! ‡ Indian Railways.INDIAN RAILWAYS A SUNRISE INDUSTRY ‡ Railways in India. ‡ The Indian Railways (IR) is a truly great institution. It is a global giant that operates profitably. effectively and with relatively little government support.

INDIAN RAILWAYS CAPITAL AT CHARGE (Rs in crores) 40709 Route kilometers 63122 NUMBE R OF ST T A IONS 69 6 0 NUMBE OF ST FF R A ( n tho I us an ds ) 14 2 7 G s T ffi R e sTt lWo i g E ne e R ne r sr c e i o a c pt o a r n xpe ssN t e u k ve RPE I CO E U ES N RRS 465 20 337 92 44 18 .

699 No Of Electric Locomotives 2930 .423 No Of Passenger Coaches 34.957 4.904 214.984 37.760 No Of Diesel Locomotives 4.INDIAN RAILWAYS ASSETS PROFILE Total Track Kilometers 109.358 No Of Bridges No Of Level Crossings 119.895 No Of Emu/Dmu coaches Other Coaching Vehicles Total Wagons On Line 4.221 Electrified Track kilometers 39.

Velu Minister of State for Railways (R): Naranbhai J. Rathwa Chairman. ‡ Type . Railway Board: K C Jena.Departmental Undertaking of The Ministry of Railways. India ‡ Area served India ‡ Key people Union Railway Minister: Laloo Prasad Yadav Minister of State for Railways (V): R. nationalized in 1951 ‡ Headquarters New Delhi. Government of India ‡ Founded 26 April 1853.

Railways and Locomotives Rail transport. cargo transport.406.430 (as on March 31.16BUSD) ‡ Employees 1.in ‡ Website ‡ Industry ‡ Products ‡ Revenue .gov. Government of ‡ Parent India ‡ Divisions 16 Railway Zones (excluding Konkan Railway) www. services INR Rs 72. 2007) Ministry of Railways.indianrailways.655 Crores (2008) (~18.

909 stations over a total route length of more than 63. 50.‡ Indian railways has one of the largest and busiest rail networks in the world. with more than 1.4 million employees.000 locomotives of rolling stock.000 coaches and 8.000 wagons. IR owns over 200. covering 6.327 kilometres (39.350 mi). ‡ The railways traverse the length and breadth of the country. . ‡ It is the world's largest commercial or utility employer. transporting over 17 million passengers and more than 2 million tonnes of freight daily.

April 1. 2002 Headquarters . 1951 Headquarters .Mumbai.November 5. Bhusawal. Dhanbad.Map Of The Indian Railways Network 1. Sambalpur.Bhubaneswar Divisions .Khurda Road. Pune. Nagpur 2. Mughalsarai. 2003 Headquarters .Danapur.Hajipur Divisions .October 1. East Coast Established . Solapur. Samastipur. Sonpur 3. Central Established . East Central Established . Visakhapatnam .Mumbai Divisions .

Asansol. North Central Established .April. Agra.Kolkata Divisions .Gorakhpur Divisions .Allahabad.Izzatnagar. 1952 Headquarters .April 1. Sealdah.Howrah.4. 2003 Headquarters .Allahabad Divisions . Malda 5. North Eastern Established . Jhansi 6. Varanasi . Lucknow. Eastern Established .1952 Headquarters .

April 14. 2002 Headquarters . Tinsukia 9.1958 Headquarters .7. Ajmer. Jodhpur 8.Alipurduar.Delhi. Northeast Frontier Established . Northern Established .Delhi Divisions . Firozpur.October 1. Moradabad .Jaipur Divisions . Bikaner. Lucknow. Ambala.Jaipur. North Western Established . 1952 Headquarters . Katihar.Guwahati Divisions . Rangia. Lumding.

1955 Headquarters .Adra. Kharagpur. Hyderabad. CG Divisions .Bilaspur.April 1.10.Secunderabad. Ranchi . Guntakal.October 2. Vijayawada 11.Kolkata Divisions .Bilaspur. 2003 Headquarters . Nagpur 12. 1966 Headquarters . Chakradharpur. Nanded. Raipur. South Central Established . Guntur.Secunderabad Divisions . South East Central Established . South Eastern Established .

April 1.Jabalpur Divisions .November 5. South Western Established . Mysore 14. Rajkot.Hubli Divisions . Salem.April 1.Mumbai Divisions . Thiruvanathapuram 15. West Central Established .April 14. Bhopal. Ratlam. Kota 16.Chennai Divisions .Jabalpur.Hubli. Tiruchchirapalli. Ahmadabad. Palakkad. Baroda. 1951 Headquarters .13. 2003 Headquarters .Mumbai Central. Bangalore. Southern Established . Bhavnagar . Madurai.Chennai. 2003 Headquarters . 1951 Headquarters . Western Established .

TODAY S BUSINESS CHALLENGES Increased operational efficiency  Improve productivity from existing systems  Streamline and optimize business procedures  Responsiveness to constituents  Create end-to-end visibility into the business  Make the information accessible and actionable  Adaptability to change  Re-act quickly to threats and opportunities  Turn IT into a competitive business asset .

with planned economic growth  Need for capacity enhancement in the Railway network over the next 10-15 years  Technological uprgadation for better maintenance of railway assets  Greater competition from Roadways. with major investments in Highway network upgradation  Increase freight market share through higher availability of services at competitive prices  Greater attention to passenger services and safety  Heavily subsidised passenger fares. distorted passenger pricing  Upgradation of the Railway Production units for improved efficiency and productivity .Current Issues  Higher demand for Freight and Passenger transport.

USING INFORMATION TECHNOLOGY FOR GREATER EFFICIENCY ÏA large complex Infrastructure System such as the Indian Railways can benefit greatly from the intelligent use of IT ÏObjectives ÏFreight revenue enhancement ÏPassenger revenue enhancement ÏImproved and optimised service .

Agency for implementation of IT EDP Centers CRIS Zonal MIS Groups LRDSS Group Under Planning Cell .

PASSENGER BUSINESS OF IR PASSENGERS CARRIED (IN MILLIONS) 6000 5000 4000 3000 2500 2000 1000 0 50S 60S 70S 80S 90S 2000S 1300 1600 3600 5100 4600 Indian railways have a share of nearly 22% in the passenger transport market DURING 2003-04 5210 Million passengers were carried Passenger kilometers was 530 billion Passenger earning was 13460 crores Passenger business accounts for 31% of the revenue Passenger business has two major segments Premium passenger service Mass Volume transportation segment 600 PASSENGERS KILOMETERS (IN 500 400 300 200 100 0 50S 60S 70S 80S 90S 2000S 70 80 120 210 300 BILLIONS) 520 .

SUPER FAST. RAJDHANI AND SHATABDI TRAINS ABOUT 1520 TRAINS ARE RUN DAILY. VARIETY OF SERVICES AC FIRST CLASS AC SLEEPER FIRST CLASS AC 3 TIER AC CHAIR CAR SLEEPER CLASS ORDINARY CHAIR CAR JOURENY THROUGH RESERVATION ONLY .PREMIUM PASSENGER SERVICE OFFERED THROUGH MAIL/EXPRESS.

8 7105.PREMIUM PASSENGER SERVICE PRIMIER PASSENGER SERVICE 2003-04 TOTAL PASSENGER PRIMIER TRAFFIC PASSENGERS PASSENGERS (millions) PKM(billions) EARNINGS (crores) 5210.6 This segment accounts for 5% of the passenger carried 34% of the PKM 53% of the passenger revenue The average distance covered by each passenger is 760 kms Revenue earned Per PKM is 40 paise Per passenger is RS310 .1 174.7 529.6 13460 234.

. covering journeys of 3. Deploying 4. Internet booking of tickets was started In August 2002.000 trains and executing ONE MILLION passenger transactions per day. 11:30 p.m.PASSENGER RESERVATION SYSTEM PRS networking of entire Indian Railways completed in April.200 locations.m.000 terminals . TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004 Internet booking timings extended to 4:00 a. 1999. from March 2005. PRS is running currently at 1.

CONCERT (Country Wide Network of Computerised Enhanced Reservation and Ticketing ) CRIS 1 64 KBPS Leased Line6 1 2MBPS Leased line 2 MBPS (x2) Leased Line Delhi 1 64 KBPS PRS Line6 Leased 1 2MBPS Leased line kolkat a PRS Mum bai PRS64 KBPS Leased Line 64 KBPS (x2) Leased Line 64 KBPS Leased Line 1 2MBPS Leased line Secunder abad PRS 64 KBPS (X 2) Leased Line Chenna i PRS  Integrates five Regional Reservation Centres  Judicious mix local autonomy with uniformity of business rules.  Very complex Business transactions.  Comprehensive functionality .

5+% .CONCERT Performance Less than 1 sec for local transaction 3 sec for network transaction. Capable for providing reservations for 22 hours per day. Uptime of PRS is 99.

COMPLEXITIES 44 types of quotas 8 types of trains 9 types of classes 162 types of concessions 127 types of bogies .CONCERT .

56 7.83 1.72 8.42 1.1 0.65 0.31 2.75 3.75 2004 2.14 1.22 1.01 1.17 2001 2004 2001 2004 2001 2004 2001 2001 1.52 2.35 0.81 10.7 1.41 1.46 0.PASSENGER RESERVATION SYSTEM LOAD PRS NODE Trains Locations Terminals PEAK NO OF AVERAGE NO OF PASSENGERS PASSENGERS PER DAY (IN PER DAY (IN LAKHS) LAKHS) 2004 2.82 Delhi Mumbai Calcutta Chennai Secunderbad Total 781 532 365 271 279 2228 1020 686 630 370 292 2998 153 100 102 76 59 490 362 228 368 183 100 1241 886 640 425 310 250 2511 1360 984 1009 628 492 4473 2.81 1.01 1.4 5.45 .

PRS ± Enquiry Systems ‡ Indian Railway¶s web-site. Fare. revenue generation.Features Of I.R. www indianrail gov in offers PRS enquiries on the internet Berth/Seat availability. and reporting capabilities and reduce fraud . Train Schedule etc ‡ National Train Enquiry System ‡ It gives dynamic information about the running status of any train and its expected arrival/departure at any given station Unreserved Ticketing System (UTS) ‡ Indian railways introduced UTS to improve customer satisfaction. Passenger Status. accounting.

‡ Freight Operations Information System Rake Management System (RMS) ‡ Terminal Management System (TMS) ‡ Parcel Management System .

Challenges faced by Railways Large Geographical Dispersion Diverse Computing Platforms Remote Network POPs 24x7 operations throughout the Year OLTP applications support Public Services Demanding Missions to accomplish Heterogeneous Networks .

universal product code readers etc Manage continuous improvement in technology.-use of Internet. .IT STRATEGIES OF IR Applications should transcend boundaries of railway organisation and go into the domain of the customer. Implement decision support systems Integration with communication systems and other technologies. mobile phones. hand held terminals.

value added services to customer ± On line and e-enabled Freight Management System ± Integrated revenue accountal system ± Train Charting and Control Systems ± RFID based Wagon/Parcel Tracking Systems ± Integration of Railway Systems with Railway Station Systems ± Integrated Materials Management System / Fixed assets mgmt ± Safety Systems (GPS. Smart Card. Stand-alone. Embedded Systems) ± GIS based Track Maintenance Systems . Self Service.).Future Trends in IT in Railways Leverage on the state-of-the-art technology to be more competitive and reduce cost ‡ Killer Applications ± Ticketing Solutions (Centralised. Internet etc. Mobile.

INDIAN RAILWAY ENTERPRISE COMPUTING SYSTEMS INTEGRATION ENTERPRISE MANAGEMENT CRM OPERATIONS MAINTENANCE BUSINESS SUPPORT SYSTEMS DATA PROCESSING SYSTEMS DATA CAPTURE TERMINALS. HAND-HELD APPLICATIONS ENTERPRISE RESOURCE PLANNING Business Strategic Enterprise Intelligence and Data Management Warehousing Market Research FOIS Engineering Planning Human Resources Management PRS Crew Scheduling Rolling Stock Maintenance Procurement and Contract Management Managerial Accounting Call Centre Station Management Inventory Management Cash Flow Management INDIAN RAILWAY PORTAL Financial Accounting Regulatory Reporting Customer Data Customer Service Base PARCEL Train Planning MANAGEMENT Infrastructure Maintenance Real Estate Management Asset Life Cycle Management Litigation Management CONTROL OFFICE APPLICATIONS PDAS MOBILE PHONES DATA LOGGERS SCADA SYSTEMS .FIXED.

A Service-Oriented IT Vision For IR ‡ E-enabled Freight Management System ‡ Customer care centers ‡ ‡ Intelligent Stations Infrastructure ‡ ‡ Self service kiosks at Stations ‡ Smart and Stored Value Cards for MST / Passes ‡ RFID based Smart card & Biometric technology for passenger screening ‡ Re-vamped Revenue Management ‡ An IR PORTAL ‡ ‡ ‡ ‡ ‡ ‡ Operations & Scheduling Staff Management Yield Management WAP Gateway WAP Applications and WML Pages SMS Gateway Payment Gateway ERP for IR .

THANK YOU .

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