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Emotional Intelligence is very important for managers as it is one of the important deciding factor for relationship management resulting in motivation, retention, self management & managing others.
Emotional Intelligence is the ability of an individual to deal successfully with other people, to manage one¶s self, motivate other people, understand one's own feelings and appropriately respond to the everyday environment
In Working with Emotional Intelligence, author Daniel Goleman defines EI in the workplace as the ability of employees to recognise: Their own feelings The feelings of others What motivates them How to manage their emotions, both in themselves and in relationships with others
Emotional Intelligence Emotional Intelligence doesn't mean being soft ± it means being intelligent about emotions ± a different way of being smart. Emotional intelligence is your ability to acquire and apply knowledge from your emotions and the emotions of others in order to be more successful and lead a more fulfilling life. .
It is Usually Due To Poor Emotional Intelligence by Freda Turner .Need When Managers Fail.
need high EQ because they represent the organization to the public. says Goleman .Bosses and leaders. they interact with the highest number of people within and outside the organization and they set the tone for employee morale. in particular.
he says .Leaders with empathy are able to understand their employees¶ needs and provide them with constructive feedback.
Why Emotional Intelligence is necessary for managers Helps managers handle adversity & setback Teaches managers cope when change & uncertainty hits organisation or their personal lives. .
. Help them being focussed and stay on track by remembering purpose & vision.Why Emotional Intelligence is necessary for managers Help them manage effective relationship.
Managers & supervisors are the direct line of contact for the employees. wants & expectations.They significantly influence the attitudes. performance & satisfaction of employees within their departments & other departments.They interact daily with individuals who have distinct needs. .EQ & Managers Emotional Intelligence is very important for managers as their behaviour & treatment of their people determine turnover and retention of the company.
EQ is very important for managers as they are direct line of contact & their behaviour & treatment determines retention & turnover .
EQ & Managers The stress of trying to lead and satisfy so many people's changing needs and expectations can be overwhelming.. to say nothing of the demands from upper management. Being both firm and caring at the same time causes many to feel inadequate for the role. 85 % percent of turnover is reportedly due to an inadequate relationship between the employee and their direct supervisor .
When trust is lacking performance suffers .
.EQ & Managers Enhancing EI skills enables Supervisors and Managers to regulate their emotions and motivate themselves more effectively ± allowing them to manage their own emotional turmoil effectively and demonstrate compassion and empathy for their employees.
IT also provides them with the courage to push against the system to make necessary changes for their people. All employees want a supportive. caring Supervisor or Manager who has their best interests at heart .
. the employee will be more likely to turndown offers from other companies to work for such a person.EQ & Managers Knowing this.
Example to illustrate how EQ can positively or negatively impact one's career and the organization: She racked up a list of accomplishments Upon graduating from college. just two years into her career she was fired. Debra believed that if she worked hard. . she would achieve her career success goals However.
That lack of people management cost her job . college courses had not addressed the importance of people skills or being a team player. Lions Don't Need to Roar. Debra met other high producers who had lost their jobs for the same reason. While working with an outplacement firm. "I was stunned ." She thought work was all about producing results..Example to illustrate how EQ can positively or negatively impact one's career and the organization: Debra Benton reports in her book.. That lack of knowledge cost me my job.
.The number one-factor that sets high-powered professionals apart from the pack is a high level of emotional intelligence. compassion and energy to function in a team environment Debra soon learned that shooting stars have a short life cycle if they are unable to relate to and understand others.
Then you car is punctured upping your stress level a bit more. Your junior associate²who was supposed to call the caterer²bears the brunt of your anger that has been building since you left the house. Arriving at the conference room for your presentation. you find that the sound system doesn¶t work and the caterer hasn¶t shown up with refreshments.An Example of EQ Suppose that the morning of a big presentation you have a fight with any of your family member. causing more delay. . When you arrive at work. Not a big argument² maybe just one of those unnerving spats about who forgot to pick up the dry cleaning²so your morning doesn¶t get off on the right foot. there¶s a problem with the elevators.
Types of EQ .
theories to the contrary notwithstanding. should be based on information. emotions will play a role. . ³Don¶t bring your personal problems to work´ is one variation of the argument that emotions are inappropriate in the workplace. so the argument goes. logic and calm cool reason. Business decisions.Working with people means working with Emotions When people are working at a common place . with emotions kept to a minimum.
The same would be true for people who emote excessively. but it is usually not good for an organization for such people to move into management roles. who tell you how they feel about everything. Simply being around them can be exhausting. This is not necessarily bad in some situations.Managing Emotions at Workplace But it is unrealistic to suppose that emotions can be checked at the door when you arrive at work. . that emotional neutrality is an ideal. Such people work and relate in a certain way: usually they come across as rigid. and fail to participate fully in the life of the workplace. and try to keep feelings out of sight. detached or fearful. Some people may assume. for a variety of reasons.
Developing EI in the workplace Developing emotional intelligence in the workplace means acknowledging that emotions are always present. and doing something intelligent with them. People vary enormously in the skill with which they use their own emotions and react to the emotions of others²and that can make the difference between a good manager and a bad one. .
.It¶s not overly egalitarian to suggest that most professionals. managers and executives are fairly smart people (of course there can be glaring exceptions). That is. the department manager may be a genius in technical. but there can be a huge difference in how well they handle people. product or service knowledge²and get failing marks in terms of people skills.
inspire others and build teams who is an unchallenged expert on a product or service will get superior results . not the lack of technical skills ± Developing emotional intelligence can help companies generate productive & profitable outcome.Importance of Emotional Intelligence People derail because of classic emotional failings. motivate others.The manager who knows how to stay motivated understress . navigate complex interpersonal relationships.
the fourth is empathy and the fifth is managing relationships . One is knowing what you're feeling. The second is managing your feelings. especially distressing feelings.Components of Emotional Intelligence There are five parts to it. The third is selfmotivation.
These includes:Relationship Problems Rage in the Workplace Poor decision making capability failure to advance in career .We simply don¶t know how to perceive. understand.There are adverse consequences to have low emotional intelligence.express and manage our emotions effectively.Probabilities of not having an Good Emotional Intelligence and their consequences While people have shown they can produce better results at workplace. many of us lack emotional intelligence.
Rage in the workplace Relationship Problems .
Poor decision making capability .
failure to advance in career .
training or experience some people excel while others of same caliber and high educational degree lag behind. . educational background.How EQ succedes IQ Emotional Intelligence explains why inspite of equal intellectual capacity. Emotional Intelligence is the dimension of intelligence responsible for our ability to manage ourselves and our relationship with others.
EQ versus IQ .
Process and procedures based on analysis.strategies are critically important However to get the higher level of competence in business we must blend the progress that we have made in using intellect & IQ with the invaluable competencies of EQ.logic. .Intellect has proven invaluable invaluable to drive our success in business.EQ verses IQ In the business world so much of emphasis has been placed on intellect.
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