Managing Diversity


Diversity and HR Challenges« ‡ How can employees respect differences? ‡ How can an organization attract and retain a diverse workforce? ‡ How is diversity successfully managed? ‡ How are affirmative action programs linked to employee diversity programs? .

Diversity as an Asset ‡ Stimulates creativity ‡ Facilitates problem solving ‡ Greater system flexibility .

.The Old Boys Network« An informal social and business network of high-level male executives that typically excludes women and minorities.

Rules for the Day« ‡ ‡ ‡ ‡ ‡ ‡ Confine discussion to the topic at hand Own your views Respect views of others Avoid blame and attack Examine biases Honor confidentiality .

Challenges in Managing Diversity ‡ ‡ ‡ ‡ ‡ Individual versus Group Fairness Resistance to Change Resentment Group Cohesiveness Interpersonal Conflict .

Challenges in Managing Diversity (cont¶d) ‡ ‡ ‡ ‡ Segmented Communication Networks Backlash Retention Competition for Opportunities .

Diversity includes« Diversity Includes« ‡ Asian-Americans ‡ Latinos (Hispanic-Americans) ‡ African-Americans ‡ Foreign Born .

Diversity includes«(cont¶d) ‡ Homosexuals ‡ People with Disabilities ‡ Older Workers ‡ Women ‡ And« .

To Manage Diversity« ‡ Create an inclusive environment ‡ Communicate commitment to all staff ‡ Involve all when designing the program ‡ Avoid stereotyping .

To Manage Diversity«(cont¶d) ‡ Respect affirmative action and EEOs ‡ Recognize those who are part of a solution ‡ All training is inclusive and ongoing ‡ Value differences .

The Glass Ceiling An intangible barrier in organizations that prevents protected classes from rising to positions above a certain level .

. beliefs. attitudes and behaviors held and shown by a diverse work force.Cultural Relativity Concept of Management Respect different values.

‡ Different does not mean right or wrong ‡ Different does not mean less than .

Strategies for Promoting Inclusion: Ask yourself« ‡ Are my biases getting in the way? ‡ What do I need from others to better work together? ‡ Is this important enough to act on? ‡ What am I thinking? ‡ What am I feeling? .

Be a Change Agent« ‡ ‡ ‡ ‡ ‡ ‡ ‡ Address the issue Describe facts. perceptions Clarify issues Use ³I´ statements Listen and ask questions Keep an open mind Involve third party. feelings. as needed .

Case Some organizations have Network or Employee Resource Groups (ERG) where people with commonalities can share experiences.Single parent ERG. ‡ What other groups might be added? ‡ What role should HR play with regards to these groups? . Deaf and Hard of Hearing ERG. Examples of these groups includes Chinese ERG.

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