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Transactional Analysis

Presentation By
Jayakanth C V
No:17
S2 MBA(FT)
Definition
• When people interact in assertive or nonassertive
ways, there is a social transaction in which one
person responds to another. The study of these
social transactions between people is called
transactional analysis (T.A.)
Ego States
• “Coherent systems of thought and feeling
manifested by corresponding patterns of
behavior”
 -Eric Berne
Ego States Cntd…
• Two people interact each other from one of three
psychological positions, known as ego states.

• Ego states are:


▫ Parent (P)
▫ Adult (A)
▫ Child (C)

• Each person can operate from any of the three.


The Parent Ego State:
• People act like domineering parents.

• Individual may be either overtly protective and


loving or stern and critical.

• Prescribing standards and rules for others

• Treat other persons like children



The Adult Ego State:
• Person acts like a matured adult.

• Attacking problems in a cool-headed rational


manner

• Gathers relevant information, critically


analyses them, generates alternatives and
makes logical choices.

The Child Ego State
• The person behaves in an immature and childlike
manner

• Reflects the emotions developed in response to
childhood experiences.

• Desires approval from others and prefers


immediate rewards.

Types of Transactions
• Three Ego states are the basic elements of T.A.

• Three types of Transactions

i. Complementary transactions
ii.Crossed Transactions
iii.Ulterior transactions
Complementary Transactions
• The ego states of the sender and receiver in the opening
transaction are simply reversed in the response.

P P P P
A A A A
C C C C
BOSS SUBORDINATE CUSTOMER SALES MAN
Crossed Transactions
• Stimulus and Response lines are not parallel

P P P P
A A A A
C C C C
BOSS SUBORDINATE SUBORDINATE BOSS
Ulterior Transactions
• Interactions, responses, actions which are
different from those explicitly stated

P P
A A
C C
BOSS SUBORDINATE
Life Positions
Positive
Attitude towards myself

Negative

Negative Positive
Attitude towards others
Life Positions Cntd…
• Desirable position for Adult-to-Adult
transaction: I’m OK, You are OK.

• Other three positions are less psychologically
mature and less effective.

• Regardless of one’s present life position, the I’m
OK, You are OK position can be learned.

Stroking
• Any act of recognition of other.
▫ Verbal
▫ Physical
▫ Eye Contact

▫ Positive
▫ Negative
▫ Mixed

▫ Conditional
▫ Unconditional
Applications of T.A.
• Interpersonal competence
• Communication ability
• Leadership Style
• Organizational Change
• TA Training
Thank You