You are on page 1of 23

Experience with an IT Asset Management System

Lars Hagge, Jens Kreutzkamp (DESY - IPP) Erwin Deffur, Andreas Gellrich, Björn Schulz (DESY - IT) Deutsches Elektronen-Synchrotron, Hamburg CHEP 2003

Agenda
Project Overview  Architecture  Results  Experience & Outlook

Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003, San Diego, March 24-28

San Diego. March 24-28 .Agenda  Project Overview  Architecture  Results  Experience & Outlook Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

DESY plans to extend the Asset Management solution   accelerators (magnets.Why Asset Management? Where is the documentation of this device? Who is responsible for this device? Who is the owner of this device? What is the status of this device?  Asset Management is a business discipline  management of technical infrastructure What is the utilization of this device? Is there experience with this device?  DESY introduced an IT Asset Management System  What is the total cost of this device? In the long term...) safety equipment (elevators. San Diego..) Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.. March 24-28 ...

PCs.. monitors. March 24-28 . components.Mission & Goals  software  license management matching used and available licenses (Windows computers)  procurement  of standard resources eg.  common central repository for IT devices Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003... San Diego.

March 24-28 .Project Overview Production system System specification System evaluation Pilot system implementation Test Data import & migration software license management procurement of standard resources common central repository for IT devices Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. San Diego.

Agenda  Project Overview  Architecture  Results  Experience & Outlook Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. San Diego. March 24-28 .

San Diego. March 24-28 e-procurement license management central repository .Logical Architecture documentation components Asset connected with Name ID Install Date is a Document has Monitor Hard Disk Keyboard Switch Computer has Installation Transaction server Repository RAM CPU Serial Number connected with Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

March 24-28 .Physical Architecture Data Sources Core AMS e-procurement license management central repository Data Consumption Scanner to determine  hardware & software information Core AMS client IT Experts Intrane Transaction server Intrane t t Web interface Administrators Repository Report Management s Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. San Diego.

Agenda  Project Overview  Architecture  Results  Experience & Outlook Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. San Diego. March 24-28 .

San Diego.Results  Release  1 (July ´02) license management – complete inventory of IT equipment – initial scan of registered PCs  e-Procurement – ongoing test. March 24-28 . currently ~10% of DESYs requests  Release  2 (March ´03) improved scanning mechanism – scanners controlled by service  extended reporting – introduction of Web-Reporting Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

g. three different MS Project versions in use might cause data exchange problems identification of PCs which needs to be migrated Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.Installation Report   Installation overview per user group Discover version variety    e. San Diego. March 24-28 .

5 operating systems/PC  Windows NT and DOS Software usage Number of installations 0.2 virus scanners/PC   might cause security problems some versions are not detected lie nt O ffi ce CA D OS M ai lc Software (categorized) Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.Analysis of SW Installations   1. March 24-28 Vi ru s sc an n er . San Diego.

g.License Usage Comparison of used and available licenses  Raw data    Raw data  basis: initial scan contains external PCs (~290).or underlicensing Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. March 24-28 . San Diego. Windows XP-licenses are also valid for NT  Indicator for over. policy not fully clear transfer of license points to be implemented – e.

San Diego. 1.XP Compliance  Recommendation for Windows XP  300 MHz CPU. 128 MB RAM. March 24-28 .5 GB free disk space 1% 4% 3% 2% 1% 5% CPU & HDD Upgrade CPU & RAM Upgrade CPU Upgrade HDD Upgrade RAM Upgrade New Computer Suitable  ~16% of the computers are incompliant   ~ 370 PCs need to be 84% replaced total estimated HW cost ~300k$ Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

March 24-28 >1 4 op en average processing time reduced to 6 days (from ~4. currently ~10% of DESYs requests  35 30 25 20 15 10 5 0 1 2 3 4 5 6 7 8 9 11 12 13 14 10  Process time technical approvals users request financial approvals preparation & delivery E-Procurement process Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.5 weeks) test groups „won´t miss the system anymore“ . San Diego.E-Procurement  Number of Requests Ongoing test.

San Diego. March 24-28 .Agenda Project Overview  Architecture  Results  Experience & Outlook  Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

San Diego.Experience  Acceptance improvement   deliver results and benefits to customer early – „not yet nice but helpful“ involve critical users early  implement the scanner invisible for the user  System  scope organization start with a small system  concentrate on high priority user requirements  Project  management support (it´s a company wide solution with impact to all divisions and PC users) Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. March 24-28 .

San Diego.Vision & Outlook  Prototype for accelerator infrastructure management component of an integrated information management  contribute to full life cycle support  Engineering Data Management Asset Management Facility Management Please visit poster P37 „Concepts for Integrating Information Systems“ Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. March 24-28 .

San Diego. power supplies. vacuum pumps.. Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. March 24-28 ... documentation documentation Asset connected with Name ID Install Date Responsible is a Document is a connected with Asset Name ID Install Date Responsible is a Document is a components components has has Monitor Hard Disk Keyboard Computer Manual Coil Yoke Support Magnet Drawing RAM CPU Serial Number Maximum Current Maximum Gradient Serial Number Switch connected with Power Supply connected with Example for a general purpose data model containing both IT devices (left) and accelerator components (right).General Purpose Data Model  Enables common management of entire technical infrastructure  IT devices. magnets.

Accelerator AMS  Accelerator documentation  barcode labeling of accelerator components  Mobile devices to support operation & maintenance procedures     data export to mobile device local identification by barcode modification of data synchronisation with AMS repository Detailed information (native) Specific information (mobile) Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. San Diego. March 24-28 .

March 24-28 . San Diego.Pilot PDMS Integration Document from PDMS AMS-PDMS Integrator AMS Native Client Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003.

San Diego.de Jens Kreutzkamp (DESY): Experience with an IT Asset Management System CHEP 2003. March 24-28 .kreutzkamp@desy.Asset Management @ DESY Thank you  Contact  jens.