Professional Documents
Culture Documents
Fluctuating SLR 4 to 6 %
OPEN MARKET OPERATIONS
(OMO)
Government securities issued by RBI for
commercial banks only
(Velocity of money):
First source-Currency in Circulation
Second Source-Commercial Bank
CUSTOMER RELATIONSHIP
MANAGEMENT
• Attracting,retaining and growing
customer`s.
• Building loyality.
• Reducing customer defection.
• Forming strong customer bonds.
CORE BANKING
FUNCTIONS OF BANK
• PRIMARY FUNCTIONS
• Acceptance of deposit.
• Fixed deposits.
• Saving deposits.
• Current deposits.
• Credit creation.
• Demand draft.
• Overdraft.
SECONDARY FUNCTIONS
• Safety locker facility.
• ATM facility.
• Transfer of money.
• Letter of credit.
MAXIMISING CUSTOMER
LIFETIME VALUE.
• What makes a customer profitability ?
– Issue management.
– Underwriting.
– Portfolio management.
– Loan syndication.
– Consulting advisor.
– Other activities.
ACTIVITIES OF MERCHANT BANK
• PROJECT • PORTFOLIO
MANAGEMENT MANAGEMENT
• Data warehouses.
• Data mining.
• Estimate.
• Select.
• Pursue.
• Documents.