Six Sigma


‡WHAT IS SIX SIGMA? Six sigma is a highly disciplined process that helps us focus on delivering near perfect product and services. .

KEY CONCEPTS OF SIX SIGMA CTQ: Most important attributes to the customer Process Capability: What a process can deliver Variation: the difference that customer encounter's and feels Defect: Failing to deliver what the customer wants Stable Operations: Making sure to achieve consistent. predictable processes for improvement Design for Six Sigma: Designing to meet customer needs and process capability 3 .

1 30.99966 99.210 66.462 4 .807 308.9 6 5 4 3 2 1 (DPMO) 3.Percentage of defect free outputs Process Sigma Defects Per Million Opportunities % 99.4 233 6.4 93.98 99.538 691.3 69.

Failure mode effects and analysis 5 .TOOLS OF SIX SIGMA There are 02 important tools of six sigma 01. Critical path management 02.

the factors that matter most for improving the quality of processes and generating bottom-line results. It consists of five phases: ‡ Define ‡ Measure ‡ Analyze ‡ Improve ‡ Control .ESSENTIALS OF SIX SIGMA The Six Sigma methodology uses statistical tools to identify the vital few factors.

7 . A solid infrastructure upon which to implement Six Sigma involves nurturing a receptive culture and assigning the appropriate roles and responsibilities.SIX SIGMA INFRASTRUCTURE An infrastructure ensures that necessary resources are available when needed.

SIX SIGMA INFRASTRUCTURE ‡ ‡ ‡ ‡ ‡ Six Sigma Champion Master Black Belts Black Belts Green Belts Financial Analyst 8 .

SIX SIGMA AND OTHER TECHNIQUES Six Sigma ‡ Remove defects. minimize variance Remove waste. shorten the flow Remove and manage constraints Continuous Improvement Lean ‡ TOC ‡ TQM ‡ 9 .

4 defect per million opportunities Targeted areas Projects have a defined scope by management. 10 .DIFFERENCE BETWEEN SIX SIGMA & TQM TQM. total quality management Improve everything Usually not targeted to a process or business Frequently without focus No projected performance levels. Six Sigma 3.

ADVANTAGES OF SIX SIGMA Customer Satisfaction Cycle Time Reduction Time Management Creates infrastructure of experts Improve profitability and reduce cost Increase return on sales employment growth Decrease variation in process Complete prevention of defects 11 .

DISADVANTAGES OF SIX SIGMA Time consuming to access quality data Makes the process rigid Constant requirement of skilled manpower Constraints Scarcity of reliable consulting firms Took time to give significant results (4 to 5 years) Ambiguity about an error ( no standard for error) 12 .