Stress, Workload and Job Control

• An OHS issue
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new horizon consulting pty ltd

• An issue for unions • An issue for action
ACTU

Stress, Workload and Job Control
new horizon consulting pty ltd

shaw idea pty ltd

What are the main causes of stress in your workplace?

ACTU

Stress, Workload and Job Control

What is stress?
The harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker. Job stress can lead to poor health and even injury
(NIOSH, 1999).

new horizon consulting pty ltd

shaw idea pty ltd

ACTU

Workload and Job Control What causes stress? shaw idea pty ltd • Lack of job control • Job insecurity and uncertainty • Poor communication • Inadequate resources • Bullying • Unrealistic expectations • Too much work • Poor performance • Long hours and bad monitoring rosters new horizon consulting pty ltd ACTU .Stress.

• 1981 .7 hours a week each = 400.Stress. Workload and Job Control Reasonable hours are safer hours • Australia . with decreasing hours. • 25% full time employees not paid for an average 2. and 94% more worked 50 .59 hours per week.2000: 76% more people worked more than 45 hours each week.2nd longest working hours in the developed world and increasing. ACTU new horizon consulting pty ltd shaw idea pty ltd . • Only South Koreans work longer average full-time hours.000 extra jobs.

Workload and Job Control Demand-Control Model Decision Latitude High Control Low Control Low Strain Passive new horizon consulting pty ltd Active High Strain shaw idea pty ltd Low High Job Demands ACTU .Stress.

Workload and Job Control What produces high strain jobs? • Lack of job control shaw idea pty ltd new horizon consulting pty ltd • Work overload • Insufficient reward • Breakdown of community • Absence of fairness ACTU • Ambiguous role • Conflicting roles • Conflict in the workplace .Stress.

Stress. Workload and Job Control What does stress do to you? There is no such thing as “good stress” new horizon consulting pty ltd shaw idea pty ltd This is called challenge or stimulation ACTU .

Workload and Job Control What does stress do to you? • Health problems new horizon consulting pty ltd shaw idea pty ltd • Physical injuries • Psychological effects • Burnout ACTU .Stress.

Workload and Job Control Health problems What does stress do to you? new horizon consulting pty ltd shaw idea pty ltd • Heart disease • Autoimmune diseases • Ulcers • Arthritis ACTU • Infectious diseases • Mental illnesses • Sprains and strains .Stress.

Workload and Job Control What does stress do to you? Physical injuries new horizon consulting pty ltd shaw idea pty ltd “of all the factors related to the causes of accidents.Stress. only one emerged as a common denominator: a high level of stress at the time the accident occurred” International Labour Organisation (ILO) ACTU .

Workload and Job Control What does stress do to you? Psychological effects • Greater use of alcohol and drugs new horizon consulting pty ltd shaw idea pty ltd • Depression • Headaches • Absenteeism • Post-traumatic stress disorder ACTU .Stress.

Workload and Job Control What does stress do to you? Burnout new horizon consulting pty ltd shaw idea pty ltd • Emotional exhaustion and negative attitude • Result of excessive work demands • Affects job satisfaction. organizational commitment and turnover intentions ACTU .Stress.

Stress. Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd What Australian workers have been saying about the causes and symptoms of stress at work .. ACTU .a brief summary of ACTU surveys of workers from 1997 to 2001 ..

.. ACTU . Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd 1997 ACTU National OHS campaign and national survey on stress at work (9.912 respondents) .Stress.

mostly using sick or recreational leave • Mostly because of lack of consultation. intimidation and bullying by employers. poor communication. Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd • 1 in 4 people take time off due to stress at work .Stress. managers and/or supervisors (more than 40%) ACTU .

Stress. swamped and exhausted by growing workloads and numbers of tasks ACTU . Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd • 19% reported increased workload as the most stressful condition at work shaw idea pty ltd • 42% included increased workload among the three most stressful conditions at work. • Feelings of being overwhelmed.

• More and more demands to do a “complete” job but you’re stretched left. • A feeling of constantly being ‘snowed under’ as administrative pressures and new curricula initiatives etc increase….not enough time in the day to handle same. right. ACTU new horizon consulting pty ltd shaw idea pty ltd . Workload and Job Control Is stress a problem in Australia? • Too much work . • Workload is increasing day by day and workers get told at the last minute…..Stress.. past capacity…..

Stress. Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd • 38% reported long hours as a problem in their workplace. shaw idea pty ltd • 14% named long hours and rostering among the three most stressful conditions at work. ACTU .

• Long hours ..Stress.no extra pay.. • Feeling like a criminal when you want to knock off on time. • Long hours (50+ per week) without [paid] overtime. Workload and Job Control Is stress a problem in Australia? • In 55-60 hours per week I only skip the surface of my tasks without time to do my work thoroughly…... Never leaving work on time.. • Longer hours expected .take home work frequently…. ACTU new horizon consulting pty ltd shaw idea pty ltd .

including public phone in ..the workplace is no place for bullying.. ACTU . Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd 2000 ACTU National Health and Safety Campaign .Stress..Being bossed around is bad for your health .

belittling . health and safety etc. ordering. behaviours.58% • Threats of the sack .80% • Fear of speaking up about conditions.45% ACTU new horizon consulting pty ltd shaw idea pty ltd .87% • Oppressive unhappy workplace .52% • Pressure of impossible tasks . . Workload and Job Control Is stress a problem in Australia? • Intimidating behaviour – shouting.46% • Demands to perform tasks without adequate training .Stress.61% • Abusive language .

275 workplace health and safety reps .reactivate health and safety at work .including national survey of 1. Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd 2001 ACTU National Health and Safety Campaign . ACTU ..Stress..

ACTU . Workload and Job Control Is stress a problem in Australia? new horizon consulting pty ltd shaw idea pty ltd 17% of males and 28% of females nominated stress as one of the main injuries/illnesses in their workplaces.Stress. after back injuries and sprains and strains.

Stress. Workload and Job Control Is stress a problem in Australia? • 25% of HSRs say that they have been pressured by the employer/management not to raise health and safety issues • 20% say they have been bullied or intimidated by the employer/management as a result of raising health and safety issues new horizon consulting pty ltd shaw idea pty ltd ACTU .

Stress. Workload and Job Control What can we do about stress? new horizon consulting pty ltd An employer’s responsibility shaw idea pty ltd But an employee’s right ACTU .

Workload and Job Control What can we do about stress? ACTU Reasonable Hours Test Case new horizon consulting pty ltd shaw idea pty ltd • Seeks to establish guidelines on excessive hours and unhealthy rostering by considering employees' health and safety. workload and family responsibilities.Stress. • The proposed reasonable hours clause provides for additional days of annual leave for employees who work a large number of hours over an extended period. ACTU .

Workload and Job Control Organise on the job What can we do about stress? new horizon consulting pty ltd • Treat stress as any other OHS problem .Stress. assess and control • Reasonable working hours and overtime • Better rosters and breaks • Increase job control and autonomy • Stop bullying and harassment • Improve job design • Proper training ACTU shaw idea pty ltd .identify.

ACTU .Stress. Workload and Job Control What not to do about stress? new horizon consulting pty ltd Don’t rely on counselling and stress management programs shaw idea pty ltd These can be worse than not doing anything at all.

Workload and Job Control What can we do about stress? Tools we can use to identify causes of stress new horizon consulting pty ltd shaw idea pty ltd • • • • • Surveys of the workforce Body mapping Workflow mapping Checklists What else? ACTU .Stress.

Stress. Workload and Job Control What can we do about stress? shaw idea pty ltd What action can you take about the main cause of stress in your workplace? new horizon consulting pty ltd ACTU .