Werner S DeSimone (2006) 1

!ntroduction to Human
Resource Development
Chapter 1
· orn in venice ( !taly)
· Teaching experience: Leeds usiness School, Sheffield Uni UK,
venice Uni (!TA), Dauphine Uni (France), Collogne usiness
school ( Cermany)
· visiting professor at Tennessee University (USA) and Dalian
University ( China).
· Founder and CEO of Ninds 21, Nunich - Cerman: leading
organization for professional and expert in CSR in Cermany
· Founder and CEO of CSR Arabia, Dubai
· Advisor Danish Covernment - Sustainability
· Advisor UAE government in Public Policies ( demographic policies)
Werner & DeSimone (2006) 2
PhD in usiness Nottingham usiness School UK
Strategic Nanagement, Sustainability, HR and Leadership
and Public Policy
Werner & DeSimone (2006)
Definition of HRD
A set of systematic and planned
activities designed by an organization to
provide its members with the necessary
skills to meet current and future job
demands.
Werner & DeSimone (2006)
Evolution of HRD
Early apprenticeship programs
Early vocational education programs
Early factory schools
Early training for unskilled/semiskilled
Human relations movement
Establishment of training profession
Emergence of HRD
Werner & DeSimone (2006)
Early Apprenticeship Programs
Artisans in 1700s
Artisans had to train their own workers
Cuild schools
Yeomanries (early worker unions)
Werner & DeSimone (2006) 6
Early vocational Education
Programs
1803 - DeWitt Clinton's manual school
186 - President Lincoln signs the
Land·Crant Act promoting ASN colleges
1317 - Smith·Hughes Act provides
funding for vocational education at the
state level
Werner & DeSimone (2006) 7
Early Factory Schools
!ndustrial Revolution increases need for
trained workers to design, build, and
repair machines used by unskilled
workers
Companies started machinist and
mechanical schools in·house
Shorter and more narrowly·focused
than apprenticeship programs
Werner & DeSimone (2006) 8
Early Training for
Unskilled/Semiskilled Workers
Nass production (Nodel T)
Semiskilled and unskilled
workers
Production line - one task =
one worker
World War !
Retool S retrain
¨Show, Tell, Do, Check" (O]T)
Werner & DeSimone (2006) 3
Human Relations Novement
Factory system often abused workers
¨Human relations" movement promoted
better working conditions
Start of business S management
education
Tied to Naslow's hierarchy of needs
Naslow's hierarchy of needs
Werner & DeSimone (2006) 10
Werner & DeSimone (2006) 11
Establishment of the Training
Profession
Outbreak of WW!! increased the need
for trained workers
Federal government started the
Training Within !ndustry (TW!) program
132 - American Society for Training
Directors (ASTD) formed
Werner & DeSimone (2006) 12
Emergence of HRD
Employee needs extend beyond the
training classroom
!ncludes coaching, group work, and
problem solving
Need for basic employee development
Need for structured career development
ASTD changes its name to the American
Society for Training and Development
Werner & DeSimone (2006) 1
Relationship etween HRN
and HRD
Human resource management (HRN)
encompasses many functions
Human resource development (HRD) is
just one of the functions within HRN
Werner & DeSimone (2006) 1
Primary Functions of HRN
Human resource planning
Equal employment opportunity
Staffing (recruitment and selection)
Compensation and benefits
Employee and labor relations
Health, safety, and security
Human resource development
Werner & DeSimone (2006) 1
Secondary HRN Functions
Organization and job design
Performance management/
performance appraisal systems
Research and information systems
Werner & DeSimone (2006) 16
Line versus Staff Authority
Line Authority - given to managers
directly responsible for the production
of goods and services (direct function)
Staff Authority - given to units that
advise and consult line units
Werner & DeSimone (2006) 17
Limits of Authority
HRN S HRD units have staff authority
(Overhead function)
Line authority takes precedence
Scope of authority - how far (how
much) can you authorize?
Werner & DeSimone (2006) 18
HRD Functions
Training and development (TSD)
Organizational development
Career development
Werner & DeSimone (2006) 13
Training and Development
(TSD)
Training - improving the knowledge,
skills and attitudes of employees for the
short·term, particular to a specific job
or task - e.g.,
Employee orientation
Skills S technical training
Coaching
Counseling
Werner & DeSimone (2006) 20
Training and Development
(TSD)
Development - preparing for future
responsibilities, while increasing the
capacity to perform at a current job
Nanagement training
Supervisor development
Werner & DeSimone (2006) 21
Organizational Development
The process of improving an
organization's effectiveness and
member's well·being through the
application of behavioral science
concepts
Focuses on both macro· and micro·
levels
HRD plays the role of a change agent
Werner & DeSimone (2006) 22
Career Development
Ongoing process by which individuals
progress through series of changes until
they achieve their personal level of
maximum achievement.
Career planning
Career management
Werner & DeSimone (2006) 2
Learning S Performance
y Permission: Naughton S Rothwell (200)
Werner & DeSimone (2006) 2
Critical HRD !ssues
Strategic management and HRD
The supervisor's role in HRD
Organizational structure of HRD
Werner & DeSimone (2006) 2
Strategic Nanagement S HRD
Strategic management aims to ensure
organizational effectiveness for the
foreseeable future - e.g., maximizing
profits in the next to years
HRD aims to get managers and workers
ready for new products, procedures,
and materials
Werner & DeSimone (2006) 26
Supervisor's Role in HRD
!mplements HRD programs and
procedures
On·the·job training (O]T)
Coaching/mentoring/counseling
Career and employee development
A ¨front·line participant" in HRD
Werner & DeSimone (2006) 27
Organizational Structure of
HRD Departments
Depends on company size, industry and
maturity
No single structure used
Depends in large part on how well the
HRD manager becomes an institutional
part of the company - i.e., a revenue
contributor, not just a revenue user
Werner & DeSimone (2006) 28
HRD Organization in a Large
Company
Werner & DeSimone (2006) 23
Sample HRD ]obs/Roles
Executive/Nanager
HR Strategic Advisor
HR Systems Designer/Developer
Organization Change Agent
Organization Design Consultant
Learning Program Specialist
Werner & DeSimone (2006) 0
Sample HRD ]obs/Roles - 2
!nstructor/Facilitator
!ndividual Development and Career
Counselor
Performance Consultant (Coach)
Researcher
Werner & DeSimone (2006) 1
HR Nanager Role
!ntegrates HRD with organizational
goals and strategies
Promotes HRD as a profit enhancer
Tailors HRD to corporate needs and
budget
!nstitutionalizes performance
enhancement
Werner & DeSimone (2006) 2
HR Strategic Advisor Role
Consults with corporate strategic
thinkers
Helps to articulate goals and strategies
Develops HR plans
Develops strategic planning education
and training programs
Werner & DeSimone (2006)
HR Systems
Designer/Developer
Assists HR manager in the design and
development of HR systems
Designs HR programs
Develops intervention strategies
Plans HR implementation actions
Werner & DeSimone (2006)
Organization Change Agent
Develops more efficient work teams
!mproves quality management
!mplements intervention strategies
Develops change reports
Werner & DeSimone (2006)
Organization Design
Consultant
Designs work systems
Develops effective alternative work
designs
!mplements changed systems
Werner & DeSimone (2006) 6
Learning Program Specialist
!dentifies needs of learners
Develops and designs learning
programs
Prepares learning materials and
learning aids
Develops program objectives, lesson
plans, and strategies
Werner & DeSimone (2006) 7
!nstructor/Facilitator
Presents learning materials
Leads and facilitates structured learning
experiences
Selects appropriate instructional
methods and techniques
Delivers instruction
Werner & DeSimone (2006) 8
!ndividual Development and
Career Counselor
Assists individuals in career planning
Develops individual assessments
Facilitates career workshops
Provides career guidance
Werner & DeSimone (2006) 3
Performance Consultant
(Coach)
Advises line management on
appropriate interventions to improve
individual and group performance
Provides intervention strategies
Develops and provides coaching designs
!mplements coaching activities
Werner & DeSimone (2006) 0
Researcher
Assesses HRD practices and programs
Determines HRD program effectiveness
Develops requirements for changing
HRD programs to address current and
future problems
Werner & DeSimone (2006) 1
Certification and HRD
Certified Professional in Learning and
Performance (CPLP¹)
The ASTD Certification !nstitute offers workplace
learning and performance (WLP) professionals an
opportunity to enhance credibility and prove value in
an increasingly competitive marketplace. !t covers
nine areas of expertise as defined by the ASTD
Competency Nodel.
Professional in Human Resources (PHR)
SHRN offers the PHR exam to all HR professionals
..\PHR Exam reakdown by Topic.doc
Werner & DeSimone (2006) 2
Challenges for HRD
Changing workforce demographics
Competing in global economy
Eliminating the skills gap
Need for lifelong learning
Need for organizational learning
Werner & DeSimone (2006)
Changing Demographics in the
U.S. Workplace
y 2020, it is predicted that:
African·Americans will remain at 11%
Hispanics will increase from 3% to 1%
Asians will increase from % to 6%
Whites will decrease from 76% to 68%
Women will increase from 6% to 0%
Older workers (>) will increase to 2%
Werner & DeSimone (2006)
Competing in the Clobal
Economy
New technologies
Need for more skilled and educated
workers
Cultural sensitivity required
Team involvement
Problem solving
etter communications skills
Werner & DeSimone (2006)
Eliminating the Skills Cap
Example: !n South Carolina, 7% of entering
high school freshmen don't graduate.
est state is vermont, with 81% graduating
Employees need to be taught basic skills:
Nath
Reading
Applied subjects
Need to improve U.S. schools!
Werner & DeSimone (2006) 6
Need for Lifelong Learning
Organizations change
Technologies change
Products change
Processes change
PEOPLE must change!!
Werner & DeSimone (2006) 7
Need for Organizational
Learning
Organizations must be able to learn,
adapt, and change
Principles:
Systems thinking
Personal mastery
Nental models
Shared visions
Team learning
Werner & DeSimone (2006) 8
A Framework for the HRD
Process
HRD efforts should use the following
four phases (or stages):
Needs assessment
Design
!mplementation
Evaluation
(¨A D!mE")
Werner & DeSimone (2006) 3
Training S HRD Process Nodel
Werner & DeSimone (2006) 0
Needs Assessment Phase
Establishing HRD priorities
Defining specific training and objectives
Establishing evaluation criteria
Werner & DeSimone (2006) 1
Design Phase
Selecting who delivers program
Selecting and developing program
content
Scheduling the training program
Werner & DeSimone (2006) 2
!mplementation Phase
!mplementing or delivering the program
Werner & DeSimone (2006)
Evaluation Phase
Determining program effectiveness - e.g.,
Keep or change providers?
Offer it again?
What are the true costs?
Can we do it another way?
Werner & DeSimone (2006)
Summary
HRD is too important to be left to
amateurs
HRD should be a revenue producer, not
a revenue user
HRD should be a central part of
company
You need to be able to talk NONEY

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