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Dr. Ranee Kaur Banerjee Organisational Communication Lecture Notes

ORGANISATIONAL COMMUNICATION Organisational Communication Channels  What are Organisational Communication Channels?  How is a channel different from a medium?  What channels are available in the workplace? How are they organised?  What are the Paths of Communication in the workplace? .

 A message is the packaging of information that is intended to be sent . an observer can derive meaning. From this display.ORGANISATIONAL COMMUNICATION Message and Display  A display consists of information not necessarily intended as a message. however.

g. signs or gestures. documentary. advertisement. radio signals.g.ORGANISATIONAL COMMUNICATION Channel and Medium A channel is the means by which we convey messages: e. language. our senses Interpersonal relationships or communication links through which messages travel are also called channels A medium is the way we choose to deliver our message through a particular channel: e. quiz programme .

gestures /expressions (Kinesics) • Use of any non-language channels opened by our five senses • The sixth sense? • Use of Proxemics. Chronemics etc.ORANIZATIONAL COMMUNICATION ORGANISATIONALCOMMUNICATION Verbal Written Verbal Oral Audio Visual Audio-Visual Inter-personal relationships 5 Senses Common Workplace Channels: Some Common Workplace Media: Verbal Written • Letters • Emails • Reports • Fax • Memo • Announceme nts • Advertiseme nts • PR materials Nonverbal Oral • Face to face meeting • Telephone • Teleconferen ce • Net meeting • Video conferencing • Speeches • Presentations • Audio visual commercials • Intended and unintended body language. • Using one or more of the five senses in an act of omission or commission .

ORGANISATIONAL COMMUNICATION Channel and Medium  The correct choice of channel and medium are vital to effective communication  Use of multiple channels and media to convey a message is common  “The medium is the message” – Marshall McLuhann  Some media increase the level of activity  We can simultaneously process only a limited number of channels and media .

ORGANISATIONAL COMMUNICATION Paths of Workplace Communicatio External: Stakeholders Suppliers and buyers Government Internal agencies Employees Shareholders and associates Public at large Horizontal Dimensions  Formal Vertical  Informal Diagonal Grapevine Categories  Operational  Personal .

ORGANISATIONAL COMMUNICATION The task is to optimally use the channels and media to achieve the desired organisational result while ensuring the minimum expense of: Time Energy Cost .