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Process Flow ² Defect Management

Process Engineering Group May 4th 2011
© 2010 Steelwedge Software, Inc. Confidential. 1

PSSA Ticket Bugzilla Ticket Dev Fix QA Verification QA Testing Build to Client © 2010 Steelwedge Software. 2 . Confidential. Inc.

SPOC should post the issue with complete details on how to replicate the issue. Inc. 6. 3 . SPOC needs to check if the Issue is due to configuration or a real bug. 4. If Its a Issue then post the same in Bugzilla with details as required and agreed. © 2010 Steelwedge Software. Confidential.PSSA Bugzilla QA Verify Dev Fix QA Test Client Build 1. 5. 3. Client can also mention the same via a email and SPOC will log in PSSA. If it s a Configuration then need to make necessary changes and update client. 2. Client will log the issues by mentioning the problem.

SPOC would be required to mention the URL of client (UAT) build. Confidential. 3. 2. SPOC would mention the steps of replicating the issue. Inc. SPOC need to attach his screen shot of Defect replicate © 2010 Steelwedge Software. 4. Client SPOC will post PSSA Issue into Bugzilla with PSSA reference Id.PSSA Bugzilla QA Verify Dev Fix QA Test Client Build 1. 4 .

Confidential. 7. Inc. 3. If It s a known issue then QA member need to initiate a FIX. If Client version is older than current then QA member need to test on current build. If Posted Issue is resolved on current build then same need to be mentioned to Dev for service pack. 5. 2.PSSA Bugzilla QA Verify Dev Fix QA Test Client Build 1. QA assigned member need to check if the posted Issues is Known. If yes Mention the same in Bugzilla for other client FIX. QA need to check if any other customer was live on same build and check if Issue is replicable. If Issue is replicable in core then QA need to mention Impacted modules / features. 4. If It s NOT a Known Issue then QA need to re-verify on Client and Core Build. © 2010 Steelwedge Software. 5 . 6.

6 . Inc.PSSA Bugzilla QA Verify Dev Fix QA Test Client Build 1. 4. Post QA . Dev will perform Unit testing covering the Impacted modules . Dev would arrange Service Pack to other client also . Based on QA steps Dev will Fix the Issue. Dev will deploy the build to QA . 2. © 2010 Steelwedge Software. Confidential. Dev will make Service pack and deploy to Client UAT . 5. 3. If another client has the same Issue.

4. 5. QA will test the Fix on Client UAT (Optional if SPOC will perform on UAT). If Client version is older than current then QA member need to test on current build. Confidential. QA assigned member need to check Fix and close as required. 7 . Inc. © 2010 Steelwedge Software. QA member would test the impacted module. 3. QA would be required to test on all client (Optional). 2.PSSA Bugzilla QA Verify Dev Fix QA Test Client Build 1.

Confidential. 8 .PSSA Bugzilla QA Verify Dev Fix QA Test Client Build Need to finalize by Murali on the process on how build will be deployed to various client © 2010 Steelwedge Software. Inc.

Thank You! © 2010 Steelwedge Software. 9 . Confidential. Inc.