CCM- Finland

Presented by: Aditi Agarwal Toral Jain Rashi Bansal Nidhi Kumar Mansi Arora

Cross Cultural Nuances
‡ The Finns are egalitarians and as such do not appreciate shows of ostentation. For example, over dressing would be seen as a sign of arrogance. ‡ Most Finns do not like loud talking in public or 'over energetic' behavior. ‡ The folding of the arms is viewed as arrogant. Someone tossing their head at you they are saying "come here." ‡ Physical contact such as back slapping or putting hands on shoulders is not generally done. Avoid talking with your hands in your pockets as this is considered too casual and bordering on rude. ‡ Men should remove hats when entering a building or talking to someone.

When unaware of a title then Mr.Meeting & Greeting ‡ A firm handshake is standard for both genders in Finland. is fine. . ‡ People should be addressed by their title followed by surname. Miss or Mrs. shake hands with women first. When being introduced to a group. Wait for the other party to initiate the move to first names..

Finns often have long periods of silence. in winter offices will open from 08:00 . ‡ Business cards should be brought to any meeting and handed out to everyone present. as such there will be little small talk before a meeting. Finns' holiday months are July. Always look people in the eye when talking. logical and fluent presentation. Always come to a meeting well prepared as your hosts will want to see an organized. ‡ Avoid showing emotions (frustration. anger. Finns like to get straight down to business. .15:15. In such an egalitarian society shows of this sort are frowned upon. usually in writing. etc) and never become too informal.16:15 where as in summer it will be 08:00 . August and September. The working day changes according to the season. ‡ Things to look out for include giving off any sense of superiority. don't be put off as it is normal.Business Meetings ‡ Business meetings should be arranged and confirmed in advance.

‡ Finns are direct/ straightforward. . They say what they think and expect you to do the same. ‡ They speak very fluent English. ‡ Finns prefer to get down to business quickly. ‡ Never turn down an invitation to use the sauna.COMMUNICATION AND NEGOTIATION ‡ Relationship building often takes place outside the office: in a restaurant or the sauna. ‡ Maintain eye contact while speaking. ‡ There will be minimal small talk.

‡ In negotiation situations. ‡ Finns do not expect to negotiate a great deal on price. cultivate your own level of comfort in silence.NEGOTIATION ‡ When making a bid. . it is important that your first offer is realistic.

too. ‡ Finns take punctuality for business meetings seriously and expect that you will do likewise.and of course to act also as a legal document in case of conflict. even by SMSmessages. too. call if you will be more than five minutes late. it is a Deal! Of course written agreements are always made. honest and reliable. Their role is more or less to clinch the deal . When an agreement is reached and it is sealed by a handshake. Verbal agreements and promises are considered conclusive so you should not make any invitations or engagements too lightly. Finns take spoken words seriously and expect others to do so. Be on time and wear business clothes. ‡ Business meetings are often set up by e-mail. ³Take a bull by its horns and a man by his word´ is an old Finnish saying. .Finns Stand by their Word ‡ Finns are considered modest. Meetings tend to be brief and to the point. A Finn´s µyes´ is a µyes´ and a µno´ is never a µperhaps´.

‡ Finns are quiet. ‡ Finns are interested in long-term rather than short-term goals. with operational decisions generally pushed down to the lowest level.DECISION MAKING ‡ Valuing consensus-oriented decision-making processes reduces the power of the leader. People are expected to contribute to a meeting or conversation only when they have something of important to say. ‡ An overall participative climate enhances worker satisfaction more than occasional participation on specific decisions or goal setting ‡ The European approach fosters a strongly participative decisionmaking environment. ‡ Finns are very concerned with quality. ‡ It involves worker participation at all levels. -(Collins 1997) ‡ Decisions can be made quickly and implemented as swiftly. .

and an underlying ethic of honest toil that together militate against corruption.Bribery and Corruption ‡ The Nordic countries are well ordered. affluent societies . depending on the seriousness of the crime. ‡ The sanctions range from fines to imprisonment for up to four years.some would call them enlightened with a system of education and welfare. ‡ Both giving and accepting a bribe is considered a criminal act under the Criminal Code. . Only a few persons are convicted of bribery each year in Finland. advanced. In the global Corruption Perception Index made annually by Transparency International Finland has been ranked first (5 times) or second (4 times) since 1997.

‡ Many women can be found in the most senior positions in large Finnish companies and this number seems to be increasing year on year. ‡ Women .Role of Women in Finnish Business ‡ Women have historically played a major role in business life.

diligence and respect for the individual combined with purposefulness and guts.LEADERSHIP STYLE ‡ Finn executives are using consensus in managing and leading their workforce. ‡ Finnish leadership style is characterized by rapid decision-making. ‡ Finnish leaders are strong authorities who ultimately bear the responsibility and are able to make large decisions alone. equality. ‡ The strengths of the Finnish leadership culture are the basic values that form the core of the Finnish culture: honesty. justness. and orientation toward innovation. ‡ Leaders style can be characterized as planning and order. . friendship with subordinates. ‡ ³The Finnish leader will take things forward and make decisions better. delegation of responsibility. fairness.

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. Clearly. ‡ Finns supports a collaborative and participative management style.MANAGEMENT STYLE ‡ Finnish management style has been described with the expression Management by perkele (in English: management by damn). ‡ A cooperative management style provides a framework for motivated and creative staff to achieve goals. ‡ Finns are often quite comfortable working in teams. those who work directly with any production process or customer will understand the requirements of the job better than those operating some distance away. ‡ Managers tend to be task-oriented.

. ‡ Within the larger firms in major decisions would tend to be hit by a team of older executive on a Kollektivart ways. ‡ Delegation is more a matter of setting the tactile tasks.‡ Managers put greater emphasis on efficiency and order than on intuition and initiative. ‡ Managers take a low-key approach to managing others.

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Overall Cultural Aspects ‡ A combination of educational superiority (Finns claim to have the best system in the world) and technological research ‡ Moral strength. imagination and calm judgment. fast payment and minimal bureaucracy ‡ Humility and honesty ‡ Fresh and innovative thinking ‡ µDoing¶ rather than just talking about doing ‡ Vision. shown in low corruption. which are encouraged by respect for silence and a µsynthetic¶ language ‡ Pragmatism ± preferring to go straight to the point .

‡ Nokia has however not been able to capture the US hearts as it has not correctly understood the American culture well.NOKIA ‡ Nokia is a true MNC in the sense that it has garnered much more success overseas as compared to its own home country. ‡ Even though it is Finnish it has grasped a big share in the worldwide market.Case 1. .

Nokia.Organizational Culture .

Newcomers at Nokia get a crash course on Finland followed by a quiz. Foreigners now outnumber Finns at Nokia's renowned research center in Helsinki. Instead. went to a Helsinki hospital. At Nokia's research center. though.m. he was at first told to go to a nearby refugee center. Once he identified himself as a Nokia employee. some employees choose to start work at 6 a. . he was given medical treatment. W When a Nokia employee from the Indian state of Punjab. (It's true: Almost no one speaks during a Finnish bus ride.000 from a few dozen five years ago.) ‡ Some Finns are uneasy with the arrival of foreigners.Nokia. ‡ Nokia tries to help foreign hires navigate Finnish culture. Employees are expected to be self-starters.Management Culture ‡ The number of foreign Nokia employees in Finland has jumped to about 1.) Foreigners are encouraged to "enjoy shared silences. where executives want to be sold on an idea in an entertaining way. many foreigners savour the freewheeling Finn style. a Finnish meeting means drinking lots of coffee and then "listening patiently without interruption. while others don't arrive until noon. Still." "shake hands firmly" and "go to the sauna. (Sample question: "For how many years was [Urho] Kekkonen the President of Finland?" Answer: 25. ‡ A dozen Indian restaurants have sprung up here. The first step is a day of "cross-cultural training. even though they make up less than two per cent of the country's population of five million." Recruits learn that Finnish business meetings aren't like American ones.." What they shouldn't do: Praise the Swedes." according to a training manual. Talk on buses. Praise the Russians.

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pdf .org ‡ http://www.com/technology/10003278/no kia-failing-to-connect-with-us-culture/ ‡ http://www.expressindia.investinfinland.html ‡ http://EzineArticles.com ‡ http://www.com/?expert=Rana_Sinha ‡ http://www.ro/no11vol1/Vol11_No1_Articl e13.com/news/fe/daily/2000 0802/fst02028.businessculture.bnet.worldbusinessculture.rmci.fi/cases/cases/en_GB/c ases/ ‡ http://industry.ase.Bibliography ‡ http://www.

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