EXIT INTERVIEW

-SUCHETA S.S.
EXIT INTERVIEW

 It is the process of identifying the reasons for which

an employee quits an organization.
EMPLOYEE TURNOVER

Employee turnover is the movement of employee beyond the

boundary of the organization.
 Macy and Mirvis(1983)
CLASSIFICATION OF EMPLOYEE TURNOVER

 Pull Type
 Push Type
 Unavoidable Turnover
 Involuntary Turnover
CONSEQUENCES OF EMPLOYEE TURNOVER

 Decreased productivity
 Increased investment
 Decreased commitment and
morale
 Knowledge transfer
PURPOSE OF AN EXIT INTERVIEW?

 The organization can identify

 What employees value
 What your company is doing well and not
so well
 Any management issues
 Training and development needs
EXIT INTERVIEW QUESTIONS
 Why your employees are leaving?
 What they enjoyed about working for you?
 What they didn’t like about working for you?
 What areas of business they believe could be improved?
 Did they understand your company’s direction?
 Did they understand their job’s goals?
 Were their employment expectations met?
EXIT INTERVIEW PROCESS

1. Arrange the exit interview for a resigning employee with the HR,
Senior Manager or a third party (e.g. recruiter).
2. Brief the employee so that they feel comfortable about the
process.
3. Ensure that the exit interview takes place before the employee
leaves the organization.
4. Ensure that you are provided with the feedback by the exit
interviewer.
5. Discuss and address any issues.
6. Make necessary changes where applicable.
SL REASONS No. OF DEPARTED TURNOVER CLASSIFI
No EMPLOYEES CLASSIFICATION CATION
A B TOTAL TOTAL
1 Better salary 19 - 19
2 Onsite opportunity - 6 6 PULL FACTOR 25
3 Growth 10 - 10
4 Work culture 4 - 4
5 Insecurity 2 - 2 PUSH FACTOR 21
6 Unhappy about the - 2 2
appraisal
7 Attitude of leaders 3 - 3
8 Home town 12 - 12
9 Personal 10 7 17
UNAVOIDABLE 35
10 Health problems 6 - 6
11 Terminated due to - 3 3
cheating
12 Terminated due to - 3 3
performance issues INVOLUNTARY 12
13 Transferred to HQ - 6 6
TOTAL 66 27 93 93
The key to successful exit
interviewing is to be
consistent with your
questions and keep a
record of all answers so
that you can spot employee
experience trends- to give
you a competitive edge.
THANK YOU!