You are on page 1of 15

A study on communication skills of doctors and their attitude towards Communication Skill training program

Objectives ‡ To measure the communication skills of Doctors ‡ To identify the attitude of doctors towards Communication skill training program. ‡ To identify the relationship between Communication skills and Attitudes towards Communication Skill program .

The questionnaires was sent to the respondents through e mail or through personal visit. ‡ A modified version of Communication Skill Attitude Scale designed by Rees and Garrud in 2001 was used to assess the doctor¶s attitude towards Communication Skill Training program .Methodology ‡ This study is conducted with a sample size of 150 doctors in Chennai city. ‡ A modified version of the American Board of Internal Medicine's (ABIM) Patient Assessment survey was used to assess the communication skills of Doctors.

experience and Number of patients seen by the doctor ‡ The Communication skill attitude scores of the doctor varies with the Communication skills scores .Hypothesis to be tested: ‡ Communication skills scores of doctors varies with age of the doctor ‡ Communication skills scores of doctors varies with number of patients seen per day ‡ Communication skills scores of doctors varies with years of experience of the doctor ‡ Communication skills of doctors varies with gender ‡ Doctors with basic education in English have higher communication skills score ‡ The Communication skill attitude scores of the doctor varies with the Age.

89 5.Descriptives Descriptives Descriptive Statistics N Statistic Age Sex 150 150 Range Statistic 45 1 Minimum Statistic 19 1 Maximum Statistic 64 2 Mean Statistic 26.085 2.198 .198 . Deviation Statistic 5.159 .25 1.559 . Error .101 1.796 .of patients seen Valid N (listwise) 150 150 97 3 100 25.198 No.327 Std.640 31.08 15.495 Variance Statistic 26.198 Medium of instruction 150 1 1 2 1.42 Std.198 No. Of years of Practice 150 39 1 40 3.375 .245 Skewness Statistic 3.09 .824 .941 254.620 .814 3.292 .

how and why they occurred. and what to expect next Providing information ‡ ‡ ‡ Using words they can understand when explaining their problems and treatment. never crabby or rude Explaining what they need to know about their problems. not interrupting them while they¶re talking Greeting them warmly. telling them what you find How would you rate your level of professionalism? . being friendly. explaining any technical medical terms in plain language Warning them during the physical exam about what you are going to do and why. not acting bored or ignoring what they have to say Letting them tell their story. calling them by the name they prefer. listening carefully. asking thoughtful questions.CS questionnaire: Factor analysis Showing empathy ‡ ‡ ‡ ‡ Showing interest in them as a person.

never avoiding their questions or lecturing them ‡ Discussing options with them. answering them clearly. asking what they think before telling them what to do ‡ Treating them like they¶re on the same level.Respecting the patient ‡ Encouraging them to ask questions. never ³talking down´ to them or treating them like a child . asking their opinion. offering choices and ‡ ‡ letting them help decide what to do.

081 .370 . Of years of Practice No.000 .370 150 150 150 150 No. .Regression between Communication skills score & Age.000 . Of years of Practice B 36.No. Dependent Variable: Communication Skills Score . (1-tailed) Communication Skills Score Age No.070 .040 .603 Sig.000 .076 .428 .027 .071 Coefficients Beta t 8.300 .162 .of patients seen N Communication Skills Score Age No.079 . .068 .089 .161 .122 .118 .617 . .000 .of patients seen Correlations Communication Skills Score Pearson Correlation Communication Skills Score Age No.098 Std.771 .of patients seen Coefficientsa Standardized Unstandardized Coefficients Model 1 (Constant) Age No.144 1.027 1.122 1.032 150 150 150 150 Age .161 150 150 150 150 No.Of years of practice. 150 150 150 150 No.243 .547 1.118 .081 .068 .502 .032 .722 .000 .of patients seen Sig.059 . Of years of Practice .178 . No. Of years of Practice No.000 . Of years of Practice No.722 1.of patients seen .076 .000 . .of patients seen a.151 . Error 4.151 .

770 Std.634 Lower Bound 37.70 43.277 222. .760 3.47 Upper Bound 41.793 149 8773.98 Minimum 1 33 1 Maximum 54 49 54 ANOVA Communication Skills Score Sum of Squares Between Groups Within Groups Total 8995.054 1 222.533 .73 Std.22 41.ANOVA for CS score for doctors and between two genders: Descriptives Communication Skills Score 95% Confidence Interval for Mean N male Female Total 87 63 150 Mean 39.69 42.439 4.09 39.760 df Mean Square F Sig.012 .232 7. Error 1.16 40.68 41.033 148 59.758 . Deviation 9.

762 . Deviation 7.002 df 1 Mean Square 3.793 148 149 60.77 40.47 Upper Bound 42.002 F .ANOVA between CS score and Medium of instruction in school Descriptives Communication Skills Score 95% Confidence Interval for Mean N English others Total 136 14 150 Mean 40.791 8995.29 40.908 6.43 36.049 Sig.740 .53 39. Error .770 Std.04 41.824 Within Groups Total 8992.510 7.678 1.11 44.73 Std. .634 Lower Bound 39.98 Minimum 1 27 1 Maximum 54 49 54 ANOVA Communication Skills Score Sum of Squares Between Groups 3.

Deviation Skewness Statistic Positive Attitude Score 150 Statistic 28 Statistic 85 Statistic 51.995 Statistic 1.198 Valid N (listwise) 150 .414 .198 Negative attitude score 150 21 55 32. Error .178 Std.168 .19 Statistic 8.99 5.Communication skills attitude scale ± Descriptives Descriptive Statistics N Minimum Maximum Mean Std.

Age.921 .008 -.183 .586 1. Error 4. Of years of practice.196 Std.848 . Of years of Practice B 41.072 Sig. No.200 .123 Coefficients Beta t 8.000 .of patients seen a.286 No.Regression analysis 1 Dependent variable.622 . .092 .696 1.004 .positive attitude score Independent variables.099 .340 . Dependent Variable: Positive Attitude Score -.045 -. Number of patients seen Coefficientsa Standardized Unstandardized Coefficients Model 1 (Constant) Age No.195 .

081 . Of years of Practice No. Number of patients seen Correlations Negative attitude score Pearson Correlation Negative attitude score Age No.027 .of patients seen . .044 .652 .081 . Error 2.108 Coefficients Beta t 9.000 . Of years of Practice No.161 .106 .027 1.of patients seen Sig.370 .103 .044 . No.722 .982 .130 -.Regression analysis 2 Dependent variable.144 . (1-tailed) Negative attitude score Age No. Of years of practice.296 .039 .000 . Dependent Variable: Negative attitude score .106 .131 -.870 .of patients seen N Negative attitude score Age No.000 .044 .722 1. .000 .027 B 28.054 1.039 150 150 150 a Coefficients150 No.370 150 150 150 150 No.Negative attitude score Independent variables.of patients seen 1.101 .103 1.144 .119 .000 .000 . Of years of Practice No. Of years of Age .049 Std.135 1.of patients seen a. 150 150 150 150 Unstandardized Coefficients Model 1 (Constant) Age No.650 .296 .652 .Age. . Of years of Practice No. .455 Sig.161 150 150 150 150 Standardized Practice .000 .101 -.272 .

000 . .0% Confidence Interval for B Lower Model 1 (Constant) Communication Skills Score B 43.Communication skills score Correlations Positive Attitude Score Pearson Correlation Positive Attitude Score Communication Skills Score Sig. (1-tailed) Positive Attitude Score Communication Skills Score N Positive Attitude Score Communication Skills Score 1.367 a. Error 3.Regression analysis 3 Dependent variable.positive attitude score Independent variables. .156 .028 150 150 Communication Skills Score .000 . 150 150 Coefficientsa Standardiz ed Unstandardized Coefficients Coefficient s 95.926 Sig.094 .156 1.156 Beta t 11.513 .000 .813 .028 .181 Std.113 -.056 Bound 36.897 . Dependent Variable: Positive Attitude Score .244 1.005 Upper Bound 51.

265 .000 .134 Upper Bound 38.000 -.315 150 150 Skills Score -. Dependent Variable: Negative attitude score B 34.039 -. .Regression analysis 4 Dependent variable.026 Std. (1-tailed) Negative attitude score Communication Skills Score N Negative attitude score Communication Skills Score 1.Communication skills score Correlations Negative attitude Communication score Pearson Correlation Negative attitude score Communication Skills Score Sig.040 1.055 -.082 .0% Confidence Interval for B Lower Bound 29.315 . 150 150 Coefficientsa Standardi zed Unstandardized Coefficients Model 1 (Constant) Communication Skills Score a. Error 2.630 95.538 .483 Sig.062 -.040 .000 .Negative attitude score Independent variables.040 Coefficien ts Beta T 15. .586 -.