´A highly interactive program with a lot of group discussions, role plays and simulation aimed at fostering a greater understanding

on how to win a job interview !

INTRODUCTION

Yes, going for a job interview is much like auditioning for a part in a play! Often, small things that occur

during an interview can make the difference between getting an offer and being rejected. Your basic goal is to spark a positive response in the interviewer; to arouse her interest and keep her attention. You can do a great deal to "set the stage" upon which you will be judged. Your "makeup and costuming" (appearance), your entrance, your "script" (resume or employment application), and your "delivery" (verbal skills) can all contribute to the "curtain call," a job offer !

PURPOSE OF INTERVIEW

Recruitment Agency

Recruitment interviews are sometimes done by a Recruitment Agency commissioned by certain

organisation to find the right candidate for a particular job. This agency will in turn do a ´searchµ for the right candidate, the purpose of which includes :

* Obtaining information, hence expanding their database and profiling; * Uses information to match employer·s requests; * More concerned in placing you in a job, any job, thus earning their fee instead of meeting your own wants and needs

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BUT do not be deceived. Your application will undergo : * Verification of information submitted by you through your resume and ensuring that you meet minimum entry requirements * The interview may sound ´non-technicalµ. looks easy. communication skills. HR Specialists are highly skilled and can spot negative traits that can send you packing ! 2nd Interview . team spirit.Employer Interviews 1st Interview .Selecting the BEST This is usually conducted by a panel of senior executives representing the requesting department and human resource department.Screening This is normally done by the Human Resource personnel of an organisation. interpersonal skills etc * They weight your expectations with what the company can offer and determine the best candidate ! page 06 . The purpose : * They focus on your knowledge and skills relating to the job * They also explores other factors such as motivation level.

The group interview will show : ‡ ‡ ‡ ‡ ‡ ‡ Leadership qualities Stress Communication with possible team mates How the candidate will face the public and customers What level of knowledge candidates have How knowledge is used in a discussion Show your opinion but let the other candidates speak. Group Interview The group interview is more stressful than the penal interview. The interview panel can also consist of top level CEOs although this depends the kind of position you are applying for. page 07 . You can buy time by asking questions. You should always remain calm and composed during a panel interview. sometimes the same question by different panel members. All the candidates/job seekers will be in the same room during the interview. The panel interview is stressful and this is why organisations use it: to see the candidate's reaction to stress. if you see the situation getting out of hand. Ignore any candidates who are too aggressive or make any personal remarks. Take a breath and even count to five (in your head). You will be "interviewed" in a group. Try to avoid getting in one to one conversations. You will be asked questions from all the panel members. It is difficult to build the kind of connection with the interview panel as you can in a one on one interview. It is always a good idea to have the final statement in a group interview.anel Interview Group Interview Penal Interview This kind of interview is conducted by an interviewing panel that is made up of the supervisor and some members of the team. Generally this is not the final interview and short listed candidates will have a panel or one to one interview.

page 08 . stay organised ! So please organise these in a presentable file or ring binder ! 2. Important Paperwork What you need to bring along for the interview include : * Copy of your application or cover letter and resume (see Appendices) and at least two copies each of your educational qualifications (Diploma/Degree/Masters) * A copy of any recommendation letters.PREPARATION 1. you look like you're not really interested in the job. learn as much as you can so that your answers or questions to the and penal of interviewers sound the ´sophisticatedµ ´knowledgeableµ during interview. Research The Company ! YES. If you don't. certificate or acknowledgement letters pertaining to your involvement in sports. volunteer activities or extracurricular activities Remember. Employers expect you to arrive knowing background information about the organization.

The advertisement only mentions ´The Advertiserµ giving just a Post Office Box address.You have to be able to answer the critical question of why you would like to work for that employer ³ and not sound like you would take any job. WHERE CAN WE FIND INFORMATION ABOUT THE COMPANY OR ORGANISATION? Sometimes the company prefers to be anonymous. Find out what product it produces or what service it offers and whether the company is successful. page 09 . Most reputable companies will carry the company·s name in the advertisement and a telephone number together with a contact person·s name. RESEARCH«RESEARCH«AND RESEARCH ! Learn as much as you can about the organization to which you are applying. Use this to find out more about the company. Research helps you formulate intelligent and appropriate questions to ask in your interview.

Don·t try to inflate as companies do make their own research.Information relating to the type of establishment (single company. job information. Be honest. but. salary structure. holding or subsidiary). who·s who in the senior management. * Know what you want ² decide what salary do you expect. 3. it also helps you decide whether or not you want to work there at all. What is your bottom line? Factor in costs such as transport and living costs if it involves resettlement to another area. core business. what exactly do they look for in the incumbent etc not only will help you in the interview process as it portrays your interest. needs and desires and compare these with the information you have gathered pertaining to the job and the company. working conditions. Research Yourself * Evaluate your own wants. Your assessment will place you in the right mindset when approaching the interview. Is this the job you really want? * Know your facts ² during the interview you may be asked about your current salary and benefits structure. medium or large). page 10 . size of the company (small.

Don't take any chances that you might be even one minute late. If necessary. always dress more professionally rather than more casually. Prepare Your Clothes ! * Making sure that your clothes are business-like. pressed and conservative. Getting There«Early ! * Determine your mode of transportation * Determine the travel time * Be prepared for emergencies/delays * Don·t be punctual. but it should not take center stage. clean. * Make sure your hair and nails trimmed and clean. Dressing nicely and appropriately is a compliment to the person you meet ! page 11 . When in doubt. * Your attire should be noticed as being appropriate and well-fitting. arrive 30 minutes early ! 5.4. be early ! DON·T BE LATE ! During Your Job Interview: Arrive 10 to 15 minutes early.

APPLICATION/COVER LETTER Sell Yourself * Write a compelling cover letter ! * Stimulate the reader·s interest ² from cover letter to resume to seeing you in person * Emphasise your most desirable characteristics. unfolded. ultimately. * Standard A4 size paper. Use white coloured sheets. * Be brief and to the point ! REMEMBER ! Your application or cover letter should be : * One page only. page 12 . the more immediate purpose of your cover letter in some cases may simply be to gain an attentive audience for your resume. resume and attachments). Your cover letter and resume usually provide all the information which a prospective employer will use to decide whether or not you will reach the next phase in the application process: the interview. about four paragraphs long. While your goal is an interview and. Never fold your application (cover letter. Minimum 80 gms weight * Use a computer and print using letter quality printing * Place in an envelope that can accommodate A4 size paper. a job offer. so also is your resume.

Explain why you are interested in a career with the company.place the date three lines below your address.state your qualifications briefly and how it and the skills you have matches advertisement.Two lines below the date. Spell the month² do not use numerals The Addressee . SAMPLES OF THIS CAN BE SEEN IN THE APPENDICIES page 13 . Avoid abbreviations.state the purpose of your letter. Date . number Closing salutations denotes formality.write your name and return six lines below the top left hand corner.Eight Elements of a Good Cover Letter Return Address . what position are you applying for and where you got the information on the vacancy from Paragraph 2 . company·s name and address Salutations . type the name and/or title of the addressee. invite the reader to meet Provide your contact use ´Yours sincerelyµ as it Do not forget to type your name in bold capital letters and sign the letter. Paragraph 3 invite the reader to read your attached resume which would provide him with more insights into your suitability Paragraph 4 (Closing) you in person.salutations like ´Dear Sir/Madamµ should commence two lines below the addressee Paragraph 1 .

your attention to detail. your enthusiasm. and your letters should reflect that knowledge. You should conduct enough research to know the interests. You want the reader to know: * Why you want to work at that specific company. an opportunity to let your prospective employer hear your voice. and your specific interest in the company to which you are sending the letter. your communication skills. Therefore. page 14 . * Why you fit with that company * How you qualify for the position to which you applying. and goals of each company. A cover letter should be addressed to the specific company and the specific individual who will process your application. The letter should name the position for which you are applying and also make specific references to the company. your intellect. You can usually find this through research or simply by calling the company to find out who you should address your letter to. needs. values.A cover letter provides. in a very real sense. It reflects your personality. Indicate your knowledge of and interest in the work the company is currently doing. cover letters should be tailored to each specific company you are applying to. and your qualification for the position.

can be long and detailed * It requires the potential employer more time than necessary to vet through * Because its detailed.some may want your c.) ? * It is like a bio-data. ! page 15 . important information which should be highlighted may become obscured Normally an employer would ask for a resume but.V..v.RESUME What is a Resume ? * It is derived from a French word meaning ´summaryµ * It is a one or two-page summary of your life history and past employment * It should highlight and matches specific aspects of your background to the job you are seeking * It should encourage potential employers to open doors to you * It serves as a focal point for discussion during an interview What about Curriculum Vitae (C.

. companies. dates etc. organized according to titles. the latest first and going back to the starting point * Conveys a picture of the applicants growth and development over time Advantages * It is easy to write. * It shows steady employment history * It provides a logical guide for the interviewer Disadvantages * It reveals gaps in employment and may not emphasize specific areas * Skills and achievements from previous employment may not match the job you are seeking page 16 .Types of Resume Chronological Resume * Presents your experience as a sequence of events over a period of time * Lists jobs in reverse.

Functional Resume * It groups your experience under major skill areas * It is organised according to the functions of a particular job and specific skills you acquired * It presents your skills and highlights how those skills were used in different jobs * It matches your career objectives to your skills set * It emphasises your strengths and minimizes your weaknesses Advantages * It emphasises marketable skills and experience that are in demand * It conceals spotty work history * It emphasises professional growth but downplays jobs unrelated to current career goals Disadvantages * Specific job experience are not high-lighted page 17 .

Organise A Strong Resume ! * Elucidate details of your life experiences for skills. dates and places * It should translate your skills and achievements into ´power termsµ using appropriate language within the industry * You should document the information in a manner that grabs the reader·s attention and presents the very best image of yourself * You should write a powerful cover letter that directs the reader to your resume * If you are a recent graduate. names. achievements. highlight those courses and activities that is related to the job you are applying page 18 .

they opt to wear suits and ties to their interviews in that sector.TAKE GOOD CARE OF YOUR PERSONAL GROOMING ! It is quite common for applicants to spend time worrying about what they should wear to an interview. If you have no idea about how employees dress. If you can·t visit the company before hand. Here are several tips about deciding what to wear for your interview : * The rule of thumb is to match your clothes to the type of job which you have applied for. smart casual or casual place! page 19 . then a few days before the interview. look around you to see what the employees are wearing. Women might opt to wear trouser suits or skirt suits to their interviews. You will soon figure out whether or not this is a formal. visit their website and look at photographs of employees on their company website. * Match your clothes to the type of company which you have applied to work at. Most people think of the banking or insurance sectors as conservative places to work and so. too. pop into the reception area and introduce yourself to the receptionist and while you are doing that.

how we look 38% . This process reflects our self-perceptions and the motivations of our behavior so that the impressions others form of us are directly or indirectly the impressions we want them to form. well-fitting clothes will help communicate an impression that you care about what you look like and will be presentable to clients.* Simple. Simple Guidelines Men : A clean pressed dress shirt and tie Conservative colors A suit or sports coat and dress slacks Well-polished dress shoes Neatly groomed Women: Conservative blouse Business suit Conservative colors Properly fitting attire Non-revealing attire Conservative hairstyle The term ´impression managementµ refers to the process of dressing in a way that controls the impressions you make on others. 55% .how we speak 07% .what we say Silent Messages page 20 . neat.

Not all interviews include being asked only standard questions. Remember. Sometimes. For example : * What courses did you take? How were your grades? * Which subjects did you like best? Why? * What activities did you participate in at school? * Have you held any offices or participated in extracurricular activities? * How do you spend your free time? * What are your career goals? * Which of your previous jobs did you like best? Why? * If you could design a job for yourself. an interviewer could throw a completely unusual question at you in order to see how you perform when asked something completely out of the ordinary.POSSIBLE QUESTIONS ASKED Another important step in the process of preparing for an interview is to think about the questions which you will be asked. page 21 . what would it be like? * What are your strengths? What are you most criticised for? * So far. There are some very common questions which get asked and there are also some completely unexpected ones. what do you consider your greatest achievement in life? * Why should we hire you? * Why do you want to work for our company? Some of these questions are mere openers during the interview while others are really to assess your acumen. your attitude and personality traits.

QUESTIONING THE INTERVIEWER Very often. You may like to ask : * What types of training and support are available for new employees? * What kind of benefits do staff enjoys when they join the company? * How would you describe the culture of the company? * How will my performance in my job be evaluated and who will do it? * What is involved in a typical day at the office in this company and how is it different from a competitor company? * How has the company been affected by changes taking place in the sector or industry? Avoid trivial questions like when was the company formed or how many people are employed in the company « things that you can easily find out from the company·s web page or by asking the receptionist.. the interviewer provides you with an opportunity to ask questions about the company and things you would like to know before the interview ends.! page 22 .

say so. beep or vibrate during an interview. eye contact is essential as is good posture. even if you are anxious and enthusiastic about answering the question. * Shake hands with the interviewers : It is a good idea to shake hands with your interviewer in order to establish rapport. * Off your a cellular or mobile telephone : Turn your mobile phone off as soon as you walk in the company·s front door. Practice this at home during your role-play. Allow them to finish what they are saying. you don·t have to answer immediately. page 23 . Shake firmly and quickly and then wait to be told to sit down. If you do. that immediately says to the potential employer that you are more interested in your telephone than you are in the job ! * Don·t interrupt the interviewers : When the interviewers are asking questions. Don't ever interrupt the interviewer. * Sitting up straight and maintain eye contact : As uncomfortable as it may feel. Don·t just sit down without being invited to do so or told where to sit. Never let your phone ring. it is not polite to interrupt. If you need time to think about a response. There is absolutely nothing wrong with there being a few moments of silence before answering as this will create the impression that you are thinking about your answer.Pointers During The Interview ! * Do not rush your responses : If you are asked a question.

energetic. it could suggest that you don·t listen carefully or could make you look like a fool. lean forward but not invading the interviewer's space. Listen carefully to the question asked because you may end up responding to something which you weren·t asked. It is OK to take a few moments of silence to gather your thoughts before answering. Try not to "beat around the bush" or take a long time to give the answer the interviewer is seeking. Ask for clarification if you don't understand a question. smile as often as you can. Sit still in your seat. pull back. avoid them ! page 24 . avoid fidgeting and slouching. you do not hear or understand a question asked of you. If you find yourself trying to hard to sell yourself.* Be aware of your non-verbal behaviors : Sit straight. then ask the interviewer to repeat it or to rephrase the question. for whatever reason. confident and You want to be not enthusiastic. but aggressive. Don't make negative comments about previous employers ! * Listen very carefully : To each question you are asked and give thoughtful. * Avoid verbal tics : ¶um· or ¶ah· or ¶uh· when giving a response may be very annoying to some interviewers. * Do ask the interviewer to repeat the question : If. maintain eye contact but don't stare the interviewer down. Don't be shy or self-effacing. be confident and reassuring and calm. And if that happens. to-the-point and honest answers. pushy or egotistic. Instead. That fine line is important. you are probably crossing the line. So.

This is the first body language in the interview that your interviewer will "read". Do not let your eyes wander away from your interviewer.do not fidget. the truth is that most interviewers are seeking individuals who are able to personally present themselves well in a face-to-face interview. enthusiasm and self control. Fidget: Simple . When the interviewer concludes the interview. Limp.* Thank the interviewer : Always thank the interviewer for his or her time at the close of the interview. Hands: Do not exaggerate hand gestures when you are talking. sweaty hands are definitely a no. Avoid playing with you hair. Slouching does not reflect a positive attitude in interview body language. Eye Contact: Maintain eye contact but do not stare. If you are uncomfortable with this kind of body language look at the interviewer's nose as it has the same effect. Depart gracefully. page 25 . Stand and sit erect. clicking pens. MIND YOUR BODY LANGUAGE Handshake: A dry. Remember. Posture: Reflects energy. Try answering an interview session in front of a mirror to help you understand how much you move your hands while talking. offer a firm handshake and make eye contact. firm hand shake reflects a strong personality and is what most employers are looking for. finger tapping and the like.

your name and your thanks for the opportunity. it could impress them if you mentioned it. If you remember something specific the person said that impressed you. page 26 . Keep it simple.AFTER THE INTERVIEW It is best to send a thank you note addressed to the specific person who conducted the interview. but mention the position.

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