1

INTRODUCTION Effective communication creates the desired impact on the receiver through verbal and non-verbal mode. But many elements cause hindrances in its effectiveness. What is Noise? Any interference in the message sent and message received leads to the production of ³noise´. Noise does not mean cacophony, but a break in the communication process. The term communication barrier is an expansion of the concept noise. A noise is a break in the communication process.

CHAPTER - 02

VERBAL & NON VERBAL COMMUNICATION

INTRAPERSONAL BARRIERS Wrong Assumptions are made because the sender or the receiver does not have adequate knowledge about each other¶s background or entertains certain false notions.2 CLASSIFICATION OF BARRIERS 1.02 VERBAL & NON VERBAL COMMUNICATION . CHAPTER . So the best way to overcome this barrier is to step back and take a wider perspective of the issue. Varied Perceptions lead to much confusion among the sender and receiver because individuals in an organization also perceive situations in different ways.

3 CLASSIFICATION OF BARRIERS 1. CHAPTER . so they give more scope for gossip and rumor to society. environment. INTRAPERSONAL BARRIERS Differing Background No two personas have a similar background. culture. it is necessary to know the background of your audience. language. age. Inferences are more dramatic than facts.02 VERBAL & NON VERBAL COMMUNICATION . Wrong Inferences take place when there is a failure in understanding what actually exists and what actually assumed. People vary in terms of their education. To enhance your communication skills. Even siblings differ in their genetic inheritance. financial status etc. sex. So inferences supported by facts are essential for all.

This type of thinking can pose a major barrier in communication. Conversely. when we receive information that does not conform to our personal views. we tend to react negatively or even disbelieve.02 VERBAL & NON VERBAL COMMUNICATION . habits and attitudes. INTRAPERSONAL BARRIERS Impervious Categories we react positively to information only if it is in consonance. or appears unfavorable to us. In brief the good communicators should Be non-judgmental Be empathetic Do not assume anything Stick to the subject Listen and above all paraphrase 4 CHAPTER . So people who are very rigid in their opinions may face problems in communicating effectively. Categorical Thinking People who feel that they ³know it all´ are called pansophists and therefore refuse to accept any further information.CLASSIFICATION OF BARRIERS 1.

Non verbal communication usually enhances and enlivens verbal communication. Incongruity of verbal and nonverbal messages Misinterpreted non-verbal communication acts as another barrier to effective information gathering.5 2. CHAPTER .02 VERBAL & NON VERBAL COMMUNICATION . INTERPERSONAL BARRIERS Limited Vocabulary can be a major hindrance in communication so one should make constant efforts to increase one¶s vocabulary by regularly reading a variety of books and listening to native speakers of the language. Physical appearance often serves as one of the most important non-verbal cues. It can be improved by ‡ Dress according to the occasion ‡ Wear neat and clean cloths ‡ Choose an appropriate hairstyle ‡ Wear clean and polished shoes. Non verbal cues provide a deeper insight into the sender¶s message.

It is important to maintain one¶s composure in all kinds of communications. intuition. You do this because you are interested only in that part of the message which may be of use to you. In such a situation. the sender is not at fault. whether in business or personal encounters. Communication selectivity If you are the receiver in a communication process.02 VERBAL & NON VERBAL COMMUNICATION . emotions can help in developing an environment highly conducive to good communication. It is the receiver who breaks the flow of communication. By sharpening self-awareness. CHAPTER . which in turn can eliminate many of the causes of hostility or defensiveness. and you pay attention only to a part of the message. Viewing issues from different perspectives helps develop objectivity and rational thinking. INTERPERSONAL BARRIERS Emotional outbursts Emotions are an integral part of our being.6 2. you are imposing a barrier known as communication selectivity. and empathy.

we must overcome the communication inadequacy arising from different languages and cultures. Noise in the channel interferes greatly in transmission of signals. Listening requires careful attention and accurate decoding of signals received from the speaker so as to improve listening skills.7 2. To compete successfully in today¶s globalized business environment. audio-visual. indifference. and wandering attention. Poor listening skills A common obstacle to communication is poor listening habits.02 VERBAL & NON VERBAL COMMUNICATION . written. but also occurs in visual. Various distractions that hinder listening can be emotional disturbances. It is not necessarily limited to cacophony. CHAPTER . physical or psychological forms. aggressiveness. INTERPERSONAL BARRIERS Cultural variations This is predominant factor in communication failure. Noise is any unwanted signal which acts as a hindrance in the flow of communication.

Fear of superiors In rigidly structured organizations.8 3.02 VERBAL & NON VERBAL COMMUNICATION . the greater are the chances of communication failure. CHAPTER . Negative Tendencies Many organizations create work groups. An open environment is conducive to increasing confidence and goodwill of a communicator. This sometimes generates the negative mindset which can be avoided with open discussion. fear of superiors prevents subordinates from speaking frankly. It is possible to have a communication barrier due to confliction of ideas between members and non-members of a group. ORGANIZATIONAL BARRIERS Too many transfer stations The more links there are in a communication chain.

While choosing the medium to send messages consider the following factors: Time. So quality information should be given more important than quantity. video conferencing.9 3. Type of message. and disinterest.02 VERBAL & NON VERBAL COMMUNICATION . emails. facsimile machines. Information overload brings fatigue. teleconferencing. CHAPTER . Intended audience So usually a mix of media is best for effective communication. Moreover screening of information would reduce the burden of information. Cost. Information Overload One of the major problems faced by organizations today is the availability of huge amounts of data which are difficult to channelize. ORGANIZATIONAL BARRIERS Use of Inappropriate Media Some of the common media used in organization are telephones. computer presentation.

10 Measures to improve upon verbal and non verbal communication: Create an open communication environment Always keep the receiver in mind Avoid having too many transfer stations Do not communicate when you are emotionally disturbed Be aware of diversity in culture. language etc. Use appropriate non verbal cues Select the most suitable medium Analyze the feedback CHAPTER .02 VERBAL & NON VERBAL COMMUNICATION .