LEADING THE ORGANISATION

MA Human Resource Management National College Of Ireland

Ashley O'Donoghue, National College Of Ireland

INTRODUCTIONS 

ASHLEY O¶DONOGHUE BA, H.Dip. Ed., MBSHRS, MCIPD

LECTURER ± CONSULTANT 

CAREER Human Resource Management /Leadership & Management Development , Change Management RESEARCH AREAS Evaluating the Business Benefits of L&D Management Development and Career Progression
Ashley O'Donoghue, National College Of Ireland 

LEADING THE ORGANISATION
SCHEDULE 31 JANUARY ± 02 MAY 2011 

13 x LECTURES Monday 1300-1500 Room 1.02 ( Bank Holiday 25 April & 02 May) 13 x TUTORIALS ± Thursday 1000-1100 (No Class FRI 22 April Good Friday) Week 7 Reading Week / 14 MAR± 19 MAR  

ASSESSMENT
PROJECT 40% - DUE 08 March 2011  Approx. 2,000 - 2,500 words  FINAL EXAMINATION 60% 

theories and approaches in real world situations Develop techniques for diagnosing organisational situations with reference to the utilisation of this knowledge and the associated techniques and skills Assess and evaluate the principles.LEARNING OUTCOMES  Demonstrate a comprehensive understanding of the models. values & approaches to leadership & management in order to minimize or remove performance barriers & to motivate people Assess the nature & extent of the people related behaviours that contribute to the achievement of organizational success Ashley O'Donoghue. National College Of Ireland     . theories and research in the areas of Leadership and Decision-making Apply these models.

Porter. Ashley O'Donoghue. (1996) Leading Change Boston: Harvard Business School Press. J (2006) Organisational Change FT Prentice Hall   Supplementary Reading :   Kotter.L (2007) Management and Organisational Behaviour.RECOMMENDED READING  Mullins.L. Management. (1996). National College Of Ireland . Ulrich.M. S. Human Resource Champions Boston: Harvard Business School Press.B & Fleming.. Senior. J. FT Prentice Hall Hitt. (2009). Pearson Publishing. Black. D.

COURSE OUTLINE A. National College Of Ireland . The Framework . THE CHANGING BUSINESS ENVIRONMENT CHANGING REQUIREMENTS FOR ORGANISATIONS CHANGING REQUIREMENTS FOR PEOPLE LEADERSHIP BEHAVIOURS AND FEATURES OF SUCCESSFUL ORGANISATIONS CHARACTERISTICS OF EFFECTIVE ORGANISATIONS      Ashley O'Donoghue.

  JOB DESIGN & EMPLOYEE PERFORMANCE SYSTEMATIC APPROACHES TO RESOURCING LEADERSHIP LEARNING & DEVELOPMENT STRATEGIES FOR LEADERSHIP SYSTEMATIC APPROACHES TO REVIEWING. National College Of Ireland . RECOGNISING & REWARDING LEADERS   Ashley O'Donoghue.COURSE OUTLINE B. The Performance Infrastructure / Tools .

ELEMENTS OF AN ORGANISATION WHAT IS AN ORGANISATION? WHAT MAKES UP THE ORGANISATION ? Ashley O'Donoghue. National College Of Ireland .

Procedures. National College Of Ireland  .ELEMENTS OF AN ORGANISATION  ³an organisation is a social arrangement for achieving controlled performance in pursuit of collective goals¶ (Buchanan & Huczynski. 2004.e. Co-ordinated and Motivated to achieve these goals Work gets done through a number of processes i. Structures Ashley O'Donoghue. Policies.e. p32)  This social interaction of people needs to be Managed i.

National College Of Ireland .ELEMENTS OF AN ORGANISATION Interactions & efforts of PEOPLE Inorder to achieve OBJECTIVES Chanelled & co-ordinated through ORG. STRUCTURE Directed & Controlled through MANAGEMENT Ashley O'Donoghue.

ELEMENTS OF AN ORGANISATION The Organisation is a System of interacting Subsystems that make up its INTERNAL ENVIRONMENT Ashley O'Donoghue. National College Of Ireland .

National College Of Ireland .ELEMENTS OF AN ORGANISATION FORMAL SUBSYSTEM  Strategy  Goals  Structure  Management  People .Roles / Responsibilities  Operations ± Processes / Procedures  Technology INFORMAL SUB-SYSTEM  Culture  Politics  Leadership Ashley O'Donoghue.

Enable Ireland NGO (Non Government Organisations) ± Concern. National College Of Ireland  . Tesco PUBLIC SECTOR ± HSE. Oxfam Ashley O'Donoghue.TYPES OF ORGANISATIONS SECTOR    PRIVATE SECTOR ± O2. Dublin City Council NOT FOR PROFIT ± Focus Ireland.

Productivity. Employee Satisfaction . Goals.ORGANISATION ± A SYSTEM OF INTERRELATED ELEMENTS INPUTS Raw Materials Resources FORMAL SUBSYSTEM Strategy Goals Structure Management People Operations Technology The Organisation INFORMAL SUBSYSTEM Culture Politics Leadership OUTPUTS Goods/Services.

LEADING THE ORGANISATION  It is the task of the manager to lead and coordinate the elements / sub-systems of the organisation to ensure the organisation¶s goals and objectives are achieved Ashley O'Donoghue. National College Of Ireland .

lines of authority. attitude TECHNOLOGY Systems.  TASK Goals & Objectives of the Organsiation  STRUCTURE Organisation design. procedures and equipment used in the transformation process Ashley O'Donoghue. National College Of Ireland . expectations.LEADING THE ORGANISATION Mullins (2005) identifies 4 interrelated sub-systems that are critical when leading the organisation. communication channels   PEOPLE The human capital to deliver the organisations goals & objectives competencies.

procedures & equipment used in the transformation process . competencies to deliver the orgs Goals & Objectives Systems. (4 PILLARS) TASK STRUCTURE PEOPLE TECHNOLOGY & SYSTEMS Goals & Objectives of the organisation Org Design to protect competitive advantage. processes. Lines of Authority & Communication Human Capital.LEADING THE ORGANISATION Mullins (2005) identifies 4 interrelated sub-systems that are critical when leading the organisation.

g.g. legislation e. Legislation etc.ELEMENTS OF AN ORGANISATION  The Organisation is also set within an EXTERNAL ENVIRONMENT that provides Inputs (raw materials. human capital) and receives its Outputs (productivity. goods and services) Organisations are unable to control the external environment e. recession. can¶t control interest rates. resources e. Competitor Knowledge.g.g. National College Of Ireland    . Working Time Directive To survive they must be constantly aware of external developments e. Organisations must Plan and Anticipate external developments so they can effectively manage their organisation and survive Ashley O'Donoghue.

CHANGING BUSINESS ENVIRONMENT  Does your organisation operate at Local. National or International level? Does it supply Domestic or Foreign Markets or both? What factors exert pressure on your organisation to change?   Ashley O'Donoghue. National College Of Ireland . Regional.

Porter 1985) Ashley O'Donoghue.TRIGGERS OF CHANGE FROM THE EXTERNAL ENVIRONMENT MACRO ENVIRONMENT PESTEL ANALYSIS ANALYSIS. National College Of Ireland . Political Economic Socio-Cultural Technological Environmental Legislative (Johnson & Scholes. 2003) COMPETITIVE ENVIRONMENT Rivals New Entrants Substitutes Buyer Bargaining Power Supplier Bargaining Power Five Forces Model (M.

National College Of Ireland .TRIGGERS OF CHANGE FROM THE EXTERNAL ENVIRONMENT  Johnson & Scholes (1999) . PESTEL Analysis POLITICAL FACTORS ECONOMIC FACTORS SOCIOSOCIO-CULTURAL FACTORS TECHNOLOGICAL FACTORS ENVIRONEMNTAL FACTORS LEGISLATION FACTORS Ashley O'Donoghue.environmental factors that trigger organisational change .

g. Working Time Directive. Trade Unions ECONOMIC FACTORS Competitors / Suppliers Exchange Rates Employment / Wage Rates Economic Policies Interest Rates / Lending Inflation SOCIO-CULTURAL Demographics ± Customers/Employees Shifts in values Change in Lifestyle Attitudes to Work/Leisure Education Standards ORGANISATION LEGAL Legislation and EU Directives Employment Law e. National College Of Ireland (Johnson & Scholes. 1999) . Technology / Internet New Production Processes Computerised Processes Changes in Transport Technology Ashley O'Donoghue. Emissions Compliance TECHNOLOGICAL Info. Equality Compettion Law ENVIRONMENTAL Energy efficiency.TRIGGERS OF CHANGE FROM THE EXTERNAL ENVIRONMENT (PESTEL) POLITICAL FACTORS Government Policy Government Ideology International Law Wars Local Regulations Taxation. Minimum Wage.

e-Commerce Off-Shoring and Cost Reduction Strategies Social Change Ashley O'Donoghue. Legislation .PRESSURES OF CHANGE ON THE BUSINESS ENVIRONMENT           Global Markets ± Customers / Suppliers / Competitors Government. National College Of Ireland . Regulatory Bodies Trade Unions Financial Institutions Labour Supply / Demographics / Levels of unemployment Economic Climate Technological Advances. Information Systems Marketing Techniques.

Describe your Product / Service? 2. What is your Vision ± What will success look like? 4. National College Of Ireland .PLAN FOR YOUR OWN COMPANY    1. Analyse the threat from the PESTEL environment?  Ashley O'Donoghue. What is the Mission ± Purpose of your organisation? 3.

EugeneO¶Loughlin NCI Mobile Phone Company PEST : 6MINS-8MINS 6MINS- Ashley O'Donoghue.YOUTUBE : PEST ANALYSIS OUTUBE Dr. National College Of Ireland .

National College Of Ireland .THE ORGANISATION ENVIRONMENT EXTERNAL ENVIRONMENT Economic Influences Political Influences Socio-Cultural ocioInfluences INTERNAL ENVIRONMENT Strategy Technology Goals Politics Structure Culture Management Operations People Leadership Technological Influences Legal Influences Environmental Influences Ashley O'Donoghue.

Porter.TRIGGERS OF CHANGE FROM THE EXTERNAL ENVIRONMENT COMPETITIVE ENVIRONMENT Rivals New Entrants Substitutes Buyer Bargaining Power Supplier Bargaining Power Five Forces Model (M. 2008) Youtube : The Five Competitive Forces That Shape Strategy .

O.S.T ANALYSIS Ashley O'Donoghue. .PESTEL ANALYSIS .COMPETITIE FORCES ANALYSIS .YOUR BUSINESS .W. National College Of Ireland .

LEADING ORGANISATIONS S.T ANALYSIS     S .O. National College Of Ireland External to the organisation External to the organisation .Strengths W .Threats Ashley O'Donoghue.Opportunities T .Weaknesses O .W.

ELEMENTS OF AN ORGANISATION  Systems approach to organisations suggests that changes in one or more elements of the organisation (Internal) and the External environment is likely to trigger consequent changes in some or all other elements Good Leaders analyse the Internal & External Business environment to ensure the Organisation is ready and relevant µ.. 1990) Ashley O'Donoghue.a firms performance is optimised when its aggressiveness and responsiveness match its environment´ (Ansoff & McDonnell. National College Of Ireland   .

Gradual Pressures of Change LEVEL 2 : FORECASTABLE BY EXTRAPOLATION Leaders can extrapolate from past events and forecast with future confidence  Ashley O'Donoghue.  LEVEL 1 : PREDICTABLE Repetitive Environment. National College Of Ireland . Stable Markets.ENVIRONMENTAL TURBULANCE Ansoff & McDonnell propose 5 Levels of Environmental Turbulance.

Future only partially predictable LEVEL 5 : UNPREDICTABLE SURPRISES Turbulence and events increase quicker than the company can respond   Ashley O'Donoghue. National College Of Ireland .ENVIRONMENTAL TURBULANCE  LEVEL 3 : PREDICATBLE THREATS & OPPORTUNITIES Organisations ability to respond is more complex but the future can be predicted with some confidence LEVEL 4 : PARTIALLY PREDICTABLE OPPORTUNITIES Increased Turbulence due to Global and Socio-Political changes.

National College Of Ireland . 2004)  Pressures of change to shed Processes. Structures and Products that make the organisation inefficient and reduce profitability and market share Need for managers to be leaders of change for organisations to be successful  Ashley O'Donoghue.LEADING ORGANISATIONS  µChange is in an accelerating constant¶ (Senior & Fleming. Systems. Skills.

National College Of Ireland .LEADING ORGANISATIONS CASE STUDY Ashley O'Donoghue.