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Mr. Annop Jacob is a CVGR and requires a single # and has to be picked up from the airport. During his stay he requests for a safety locker facility. As he celebrate his birthday during his stay a complementary cake must be sent to him. He wants a car rented to be arranged for him to attend his business meeting. He request that a letter be mailed for him. He checks out after three days. Conduct the complete the guest·s cycle for this guest with students playing the role of reservation assistant, front office assistant, concierge, bellboy, and cashier. Use appropriate forms, formats for each stage of guest cycle.

. Room type .22nd May.143 Meal Plan.BTC(Bill to Company). Room no. Address. Date of arrival. Anoop Jacob book a single room. Mode of payment.on 19th May.Single Room. Near Maruti Show Room. Noida-13234515 New Delhi-02 .IBM group of Industry. Date of departure.€ € € € € € € € € On 19th May Mr. Sector 2.MAP(Modern American Plan) Company name.IBN group of Industry.

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To send a car for pick-up him from the airport to hotel. € Arrange a car for him to attend his business meeting. € Charges for a car posted in guest folio. € .

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He wants a safety locker same given to him. € Letter should be mailed for him after fixing postal stamps. € .

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To greet Mr. Anoop Jacob. € Fill in the register. € . € Will give him information about room amenities. € Take his luggage to room.

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€ Amenities voucher sent to F/B service from front office. Fruit basket.Complementary cake for his birthday party. € Service in room. € .

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.€ To settle his guest folio using all facility like. Settle his bill and guest checks out.and cashier inform to the housekeeping department to clean the room. . 3) Car charges. 4) Bill mode of payment. 2) Letter courier charges. 1) Room tariff.

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A format use to fill in details of a guest. .

room service for complementary items. .€ A format that is sent to the housekeeping .

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.When the guest financial transaction is posted during his stay.

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.Guest has settled his bill and left the hotel.

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Booking and blocking the rooms for the guest. .

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