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Delivered by : Shaik Ifthekar 25th May 2010 01.30pm ± 2.30pm
Defining Quality ± What is quality?
What are some common definitions of quality?
Quality Can be defined as ³fitness for intended use´ In quality management terminology ³quality´ means meeting customer requirements Customers define ³quality´ Ex. A quantity of 6 ordered and 6 delivered on time is a measure of quality ( meeting customer requirements)
Engineering Market Studies Product Development 4 .THE QUALITY CYCLE Inspection Production Marketing Purchasing Vendors Service Customers Manufact.
QUALITY IN RELATION WITH MANAGEMENT SYSTEM .ISO 9000 5 .
Quality Definition: ISO The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs 6 .
WHAT IS ISO 9000 7 .
Principles are applicable to all organizations 8 . An international standard acc more than 100 countries ISO is a non-governmental organization established in 1947 by International Standard Agency headquartered in Geneva.WHAT IS ISO 9000 ISO is a µnickname¶ to ³International Organization for Standardization´.
WHAT IS ISO 9000 ISO 9000 is a written set of standard which describe and define the basic elements/clauses of the quality system needed to ensure that an organization¶s products/or services meet or exceed customer needs and expectations 9 .
.Document what you do. ISO 9000 is based on documentation and is premised on the following:. not product.Prove it and improve it ISO 9000 emphasises prevention. ISO 9000 is a universal standard.Principles of ISO 9000 ISO 9000 is a standard for a quality system.Do what your document. . the focus is on what needs to be done and not on how it is to be carried out - 10 .
QUALITY SYSTEM = VEHICLE QUALITY MANAGEMENT = DRIVER QUALITY POLICY = ROAD MAP 12 .
ADVANTAGES OF ISO 9000 IMPLEMENTATION 13 .
WHAT IS IT INTENDED FOR? This International Standard specifies quality system requirements for use where organization¶s capability to design and supply conforming product needs to be demonstrated. The requirements specified are aimed primarily at achieving customer satisfaction by preventing nonconformity at all stages from design through to servicing 14 .
.Standardize practice and establishment of proper communication channel. minimize grey areas and possible resources wastage. . i. maximize productivity and communication efficiency. i.Well defined organization and responsibilities.e.e. 15 .BENEFITS OF ISO 9000 IMPLEMENTATION For the company:.
increase profitability and market share.Ultimately.Increase satisfaction and growth in confidence. 16 .BENEFITS OF ISO 9000 IMPLEMENTATION For the company:. . improve competitive position.A greater degree of internal control. For the customer:.
QUALITY MANAGEMENT SYSTEM ± ISO 9001:2008 IT¶S A NEW REVISION STANDARD 17 .
ISO 9001 Revision 2008 been developed after a great deal of research on Eight Quality Management Principles Eight Quality Management Principles Customer .focused organization Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationship 18 .
Clause 8. MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT PRODUCT REALISATION MEASUREMENT. Clause 6.Structure of the ISO 9001:2008 standard Core organizational processes covered under: Clause 5. Clause 7. ANALYSIS AND IMPROVEMENT supported by: Clause 4: Quality Management System 19 .
Structure of the new ISO 9001:2008 standard Process-oriented structure and a more logical sequence of contents Allows for more flexibility on amount of documentation Changes in terminology for easier interpretation by all sectors. - - 20 .
QUALITY MANAGEMENT SYSTEM Continual improvement of the Quality management system Management responsibility Customers Customers Resource management Requirements Input Measurement. analysis and improvement Satisfaction Product realization Output Product Information flow Value-adding activities 21 Reference: ISO 9001:2000 .
Consideration of legal and regulatory requirements. Monitoring of information of customer satisfaction as a measure of system performance. Increased emphasis on the role of top management. Establishment of measurable objectives at relevant functions and levels. 22 .The ISO 9001:2008 standard has new more clearly defined requirements relating to : Continual improvement.
process and product. Measurements extended to systems.) Increased attention to resource availability. Control of outsourced processes . 23 . Determination of training effectiveness. Analysis of collected data on the performance of the QMS.The ISO 9001:2008 standard has new more clearly defined requirements relating to : (contd.
DOCUMENTING THE SYSTEM BASED ON ISO 9001:2008 STANDARD 24 .
document. Quality management system is a management system to direct and control an organization with regard to quality. Quality manual is the document specifying the quality management system of an organization.Quality Management System Documentation The organization shall establish. (Clause 4.1. for example specifications and records. Document is information (meaningful data) and its supporting medium. 25 . implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. ISO 9001:2008) Documentation is a set of documents.
LEVEL 4 HIGH B C Production Personnel Department Department D Quality Control E Stores A Purchasing Department 26 . LABEL. RECORDS. ETC.DOCUMENTATION PYRAMID QUALITY/ POLICY MANUAL OPERATION PROCEDURES LEVEL 1 LOW LEVEL 2 DETAIL WORK INSTRUCTIONS LEVEL 3 FORMS.
27 . It will outline the company¶s policy and commitment to quality.LEVEL 1: QUALITY MANUAL The quality manual as a highest level document at the peak of a pyramid outlining the quality system and acting as a directory for the documents and procedures below.
Presenting quality system for external purposes.WHY NEED QUALITY MANUAL? 1. Communicating the organization¶s quality policy. Demonstrating compliance of the quality system with quality requirements 28 . 3. Describing and implementing an effective quality system. 5. Providing improved control of practices and facilitating assurance activities. 7. procedures and requirements. 4. 2. 6. Training personnel. Providing the documented bases for auditing the quality system. 8. Providing continuity of the quality system and its requirements during changing circumstances.
3 The overall quality intentions and direction of an organization related to quality. as formally expressed by top management 29 .Quality Policy Clause 5.
Fallow the concepts of Continual Improvement. Our Quality Management System will ensure consistency in all phases of our operations and the business will be conducted according to following principles: Create environment for employees by training and empowerment to improve their efficiency. 30 . Adopt forward-looking view on future business decisions that may have quality impacts.AL-OBAID PLASTIC MANUFACTURERS Quality Policy Al-Obaid Plastic Manufacturers is committed to offer defect free products and excellent services to customers to exceed their satisfaction and trust. Work Closely with customers and suppliers to establish highest quality standards.
LEVEL 2: OPERATION PROCEDURE A second tier set of departmental procedures detail how that commitment is applied to the company operations and lay down procedures for the management to control the system 31 .
Analyse current practice 3. Release draft for comment 5.PROCEDURES DEVELOPMENT 1. Monitor and Review 32 . Develop a draft procedure 4. Review current practice 2. Implement 10. Review comments 6. Issue for use 9. Obtain approval 8. Revise and issue procedure for acceptance 7.
4. 5. 2. 8. 3. 7.SUGGESTED FORMAT 1. 9. PURPOSE APPLICATION/SCOPE REFERENCE DOCUMENT DEFINITION RESPONSIBILITY QUALIFICATION OR TRAINING PROCEDURE RECORD ATTACHMENT 33 . 6.
34 .LEVEL 3: WORK INSTRUCTIONS This third tier of work instructions details the day-today operating instructions to provide control of quality and being applied in the manner laid down in operation procedures.
including the information given in training. What is to be done? How it should be done? Who should do it? When it should be done? Supplies. or specific to product Frequently changed In details 35 . services & equipment to be used Criteria to be satisfied Balance between instructions & training Usually departmental.Work Instructions The written and /or spoken direction given with regard to what is to be done.
documents. records. etc. job cards. logs. labels. tickets.LEVEL 4: SUPPORTING DOCUMENTS Relates to all the forms. purchase orders. that are used to support the levels above. registers. goods inwards notes. 36 .
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