Innovation, Knowledge Management and Organisational Capability

The innovation-driven economy builds upon these processes. diffusion and use of knowledge have become the vital ingredient in economic growth and change. .The Role of Knowledge The creation.

Redefining Business Innovation The creative process through which additional economic value is extracted from the stock of knowledge .

Producing knowledge resists organisation. Transferring knowledge does not lose it but market mechanisms allow ownership. Knowledge is abundant.Paradoxes of Knowledge Using knowledge does not consume it but it does get obsolete. Much of it walks out the door at the end of the day. . but the ability to use it is scarce.

Entrepreneurial Knowledge Know-what Know-why Know-how Know-who Know-when Know-where .

· . I thought knowledge management meant it·s not what you know but who you know.Knowledge Management Arrives ¶Silly me.

BUT how to locate and acquire others¶ knowledge how to diffuse knowledge in your organisation how to recognise knowledge interconnections how to embody knowledge in products how to get access to the learning experiences of customers .The Challenge of Knowledge Management Not only of how to develop new knowledge.

What knowledge management initiatives are existing or planned in your company? 30 Knowledge Management Training Create Knowledge Management Strategy 20 Benchmark/Audit current situation Develop/Measure intangible assets Promote informal Knowledge Management etworks Establish formal Knowledge Management etworks 5 Incentive and reward program for knowledge sharing and use 25 15 10 0 .

1 1.5 3.3 2.What are the barriers to implementing knowledge management? Negative attitudes to knowledge 3.9 2.3 3.9 1.5 Current culture does not encourage knowledge sharing Lack of commitment to knowledge management from senior management Lack of funding for knowledge management initiatives Willingness to share knowledge but too little time for individuals to do so Lack of skill in knowledge management techniques Lack of understanding of knowledge management and benefits Lack of appropriate technology Unwillingness to share knowledge .7 2.5 2.7 1.1 2.

Crucial Concepts for Knowledge Management Information = Knowledge Information is digitisable Knowledge exists in intelligent systems .

Knowledge-Information Cycle Information Use Knowledge Creation Information Creation Intelligent System Knowledge Use .

Critical Concepts for KM What·s to Manage? rganisational information Organisational knowledge Individual knowledge .

but don¶t discard non-codifiable (tacit) components Nourish a culture that supports and rewards knowledge sharing Promote individual knowledge development AND THEY ALL INTERACT! .The KM Journey .the Fivefold Way Establish effective information capture and management systems & processes Identify/map organisational & individual knowledge capabilities ± your knowledge asset register Codify knowledge where possible.

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