Organizational Change

Management
Speaker’s Name, SAP
Month 00, 2017

PUBLIC

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OCM Team Plan Overview
From Kick-off to Go-live
Year 1 Year 2
09 10 11 12 01 02 03 04 05 06 07 08 09
Template Solution Validation phase release R1
Go-live
Template Realization phase R1
Start work
Pilot planning Pilot fit/gap Pilot realization Approach Final
Establish analysis preparation Sup-
port
OCM

OCM Analysis

OCM Concept

OCM Initiate Measures OCM Measures

Training Measures Training Measures

Stakeholder Management Measures

Project Support Measures

Communication Measures

OCM Controlling

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OCM Team Plan Overview
What We Deliver…

2006 2007

Template Solution Validation phase release R1

Pr
og

08
ra
m 09 10 11 12 01 02 03 04 05 06 07 08
Pr
Template Realization phase R1
ep
ar
ati
on
Pilot roll out

Deliverable Description Timeline

Establish
OCM

OCM Analysis

August
Go live

1
August 24
Kick-Off

OCM Concept

OCM Initiate Measures OCM Measures

OCM Controlling

• Basic information for

Document “OCM project members regarding • Available end of week
within the project” OCM approach, timeline 37
and deliverables
Establish
OCM

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OCM Team Plan Overview
What We Deliver…

Deliverable Description Timeline

Stakeholder • Identify stakeholder and end user
groups • Start: End of Aug 06
2006 2007
Identification • First estimation of impacted • End: End of Sep 06
Table
Pr Template Solution Validation phase release R1
og

08
ra
09 10 11 12 01 02 03 04 05 06 07 08

headcount end user

m
Pr Template Realization phase R1
ep
ar
ati
on
Pilot roll out

Establish
OCM

OCM Analysis

Organizational • First estimation

August
Go live

1
• Estimation of process and
August 24
Kick-Off

End of Sep 06
OCM Concept

OCM Initiate Measures OCM Measures

Change Impact organizational structure changes

• Detailed
for every end user group
OCM Controlling

Analysis April 07
• Find out and analyze resistances • First estimation
User Acceptance and promotion for project/program End of Sep 06
goals within end user and • Detailed
OCM Analysis
stakeholder groups Feb 07 – Mar 07
Analysis
Info level and • Gather information about the info
com channel level of end user and stakeholder • Sep 06
• Analyze possible media channels
Analysis
• Find out and analyze expectations
Project Team • Start: Oct 06
and additional proposals for
Acceptance • End: Nov 06
working within project team

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OCM Team Plan Overview
What We Deliver…

Deliverable Description Timeline

• Description of communication measures
2006 2007

Communication • Key messages

• Available End of Sep 06
• Timetable for all communication measures
Template Solution Validation phase release R1

Plan
Pr
og

08
ra
m
Pr
09 10 11 12 01 02 03 04 05 06 07 08
Template Realization phase R1
ep
ar
ati
on
Pilot roll out

Establish
OCM
for team, stakeholder and end user
OCM Analysis

August
Go live

1
• Description of all training
August 24
Kick-Off

OCM Concept

measures
OCM Initiate Measures OCM Measures

Training Plan • Available End of Sep 06

OCM Controlling

• Training content on high level

• Timetable for training execution
• Description of all measures regarding • First results available
Stakeholder enhancement of acceptance of project/ after first user acceptance
OCM program goals by stakeholder, team and analysis (End of Oct 06)
Management
Concept end user • Ongoing work
• Description of all measures supporting the
project team and the program
Project Support management (e.g. ensure handbook use,
• Ongoing work
manage FAQ-lists etc.)

Overall presentation of concept including all measures End of Feb

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OCM Team Plan Overview
What We Deliver…

Deliverable Description Timeline

• Set up Intranet side
2006 2007

Initiate
• Set up project newsletter
Pr Template Solution Validation phase release R1
og

08
ra
m
Pr
09 10 11 12 01 02 03 04 05 06 07 08
Template Realization phase R1

Communication
ep

• Available End of Sep 06

ar
ati
on
Pilot roll out

• Set up Project charter

Establish
OCM

Measures • Publish article about project start

OCM Analysis

August
Go live

1
August 24
Kick-Off

OCM Concept

OCM Initiate Measures OCM Measures

OCM Controlling

Initiate Training • Manage project trainings

• Finish beginning of Sep
Measures 06

OCM Initiate
• If necessary; depends on current
Initiate Stakeholder situation
• Ongoing work
Management
Initiate Measures • Ensure handbook use
can be accomplished • Set up project FAQ list
• First results available End
without specific Initiate Project • Set up project glossary
• Create project templates of Sep 06
analysis of the Support • ongoing
• Ensure alignment of BIG and G1
current situation. OCM activities

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OCM Team Plan Overview
What We Deliver…

Deliverable Description Timeline

2006 2007
• Publish newsletter every month
• Setup and accomplish roadshows
Communication
Pr Template Solution Validation phase release R1

• First measures available

og

08
ra
m
Pr
09 10 11 12 01 02 03 04 05 06 07 08
Template Realization phase R1
ep
ar

• Manage FAQ-list and glossary

ati
on
Pilot roll out

Measures Oct. 06
Establish
OCM

OCM Analysis

• Specific stakeholder information if

August
Go live

1
August 24
Kick-Off

necessary
OCM Concept

OCM Initiate Measures OCM Measures

• Key user trainings

OCM Controlling

Training • Training reference network • Main Trainings start April

Measures • Training second level support 07
• End user trainings
OCM • Setup Change Agent networks • Reference network starts
Initiate Stakeholder Reference network Sep 06
Management Key user network • Key user network Feb 07
To accomplish
OCM Measures
you normally need • Manage communication within
specific analysis Project Support project
• Ongoing
of the current
situation.

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OCM Team Plan Overview
What We Deliver…

2006 2007
Deliverable Description Timeline
Pr Template Solution Validation phase release R1
og

08 09 10 11 12 01 02 03 04 05 06 07 08

• Two quick feedback

ra
m
Pr Template Realization phase R1
ep
ar
ati

• Gather frequently information from

on
Pilot roll out

Project Wellness
Establish

sessions planned
OCM

project team about satisfaction

OCM Analysis

August
Go live

1
Checks Feb 07
August 24
Kick-Off

with project work

OCM Concept

May 07
OCM Initiate Measures OCM Measures

OCM Controlling

• Gather frequently feedback from

„the basis“ about spirit within the • Three meetings planned
organization and perceived Oct 06
Sounding Board progress of a change process Feb 07
OCM using workshop setting May 07
Controlling • „Panel – Check“

• Gather feedback from end user

User Satisfaction about usability and satisfaction
• Three months after Going
Survey Life
with system and project work.

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Thank you.
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