You are on page 1of 18

(Customers attitude towards services)

(Customers attitude towards services)

` ` ` ` ` ` `

Introduction Purpose of the study Research objetives Research methodology Research findings Recommendations conclusion

PSO is the market leader in pakistans energy sector. The company has the largest network of total outlets to save the jutemotives scetor and is the major fuel suppliers to aviatio, railways, power projects, armed forces and agriculture sector. PSO takes pride in continuing the tradition of excellance and is fully committed to meet the energy needs of today and rising challenges of tomorrow.

` ` `

To find customer satisfaction towards PSO servie To find the standard of PSO Service To know customer view about it

` ` `

Research design Data collection Sampling method

State your likng about service

1st Qtr 2nd Qtr

How is it efficient?

Fast Service Slow Service Normal Service

Are you satisfied with the oil quality?

Don't Know Yes No

Are you satisfied with the price that you pay?

Not Sure Sure

What is the behavior of service provider/personel?

Normal Polite Angry 4th Qtr

Does it provide standard oil and price?

Yes No Don't Know

How do you compare it with others?


Better than Others Same as others Worse than Others

Is it difficuilt to get oil from here?

Normal Easy Difficuilt

Ion the basis of above questions, how do you rate the service at PSO?
Good Average Poor

PSO patrol pumps that are available in the main city but these stations must be located near less populated area like, gulshan-e-hadeed, so that people can utilize the service of PSO. As far as its service performance is concerned, most people are agreed with its efficiency and some other people consider its service very good. That is good sign for company but they should improve the efficiency of their service for better results.

It has been observed from research findings that 30% people say it is very difficuilt situation from obtaining service from here. May be service personnel bussy or they neglect the customers. Therefore, the service personnel should perform their duty with efficiency.

PSO fulfills the reqruirment of a wide range of customers need that consists of retail cusomer. Various industial units government power projects and marine sectors of pakistan. PSO is the name of quality. Its major industrial consumer in the government sector relies on it. This is the fact that all the major government bodies like OGDC, Pakistan Army, pakistan railways, Navy, NLC, PAF Wah and HIT have assigned PSO to meet their POL needs.

You might also like