MANAJEMEN SUMBER DAYA MANUSIA

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

Oleh:

Sakri Agung, dr Weny Handri Imawatie, drg

THE MANAGEMENT AND CONTROL OF QUALITY, 5e, © 2002 South-Western/Thomson LearningTM

competence. that is. p.´ (Empowerment. which consists of freedom. 2006) ³the process of increasing the capacity of individuals or groups to make choices and to transform those choices into desired actions and outcomes. Competence²Empowered people have feelings of self-efficacy. p. meaning. Impact²Empowered employees view themselves as active participants in the organization. independence. managers express confidence in the ability of employees to perform at high levels. © 2002 South-Western/Thomson LearningTM . 191). Under empowerment. 2004.´ THE MANAGEMENT AND CONTROL OF QUALITY.´ (Byars. ³A psychological concept in which people experience more self determination. 10) ³a form of decentralization that involves giving subordinates substantial authority to make decisions. Meaning²Employees who feel empowered care about their work and believe that what they do is important.Definitions of Empowerment (McShane. Employees are also encouraged to accept personal responsibility for their work. and discretion over their work activities. 2005. and impact regarding their role in the organization´ Self-determination²Empowered employees experience self-determination. 5e. their decisions and actions have an influence on the company¶s success. meaning that they are confident about their ability to perform the work well and have a capacity to grow with new challenges.

Pemanfaatan SDM Menggali seluruh potensi karyawan Untuk memajukan dan mencapai tujuan organisasi THE MANAGEMENT AND CONTROL OF QUALITY. © 2002 South-Western/Thomson LearningTM . 5e.

. Sa iston. ers. Las hinger. Kut her. M Mahon. 3 Wi son. 5 5 Hu Las hinger & Wong. M Mahon. 7 Go ers. . Spence Laschinger. Las hinger. 5e. & Nish. 7 7 Kut s s her. PhD. & Ha 2000 Job Performance Job Performance 7 Go ers. & Las Wong. 5 5 Las hinger & Ha ens. Wh te. Las hinger & Ha ens. Wong. O rien. Mahon. 3 M Dermott. 5 5 Du u u. 7 7 S e. Shamian. ens. . 7 7 Las hinger & Wong. 7 O rien. M Dermott. Finegan. 7 7 M urne . Las hinger & Ha ens. Las hinger A Shamian. © 2002 South-Western/Thomson LearningTM Influence of Leadership Behaviors Influence of Leadership Behaviors Ka . man. 2000 Work Effectiveness Work Effectiveness Las hinger & Ha ens. Du agu e . 2000 EMPOWERMENT EMPOWERMENT Self Efficacy Self Efficacy Las hinger & Shamian. Sa iston. 2000 She hard. S rourou e. Las hingerCasier. & Kut s her. Go ers. 7 7 Go Las hinger. Wong. M M Ka . PhD. Las hinger. a e . 5 5 hinger & LasHu man. Organizational Commitment Organizational Commitment Wi son. Wong. Las hinger & Wong. RN Autonomy/Control over Nursing Autonomy/Control over Nursing Practice/Accountability Practice/Accountability Sa iston. & Shamian. Hu man. 5 Job Satisfaction Job Satisfaction5 Wh te. 5 eau ieu. 5 5 Las hinger & Wong. THE MANAGEMENT AND CONTROL OF QUALITY. Las hinger & Shamian. & o io. Finegan. 2000 .hinger. Hu man.Research on StaffStaff Nurse Work Empowerment Research on Nurse Work Empowerment Principal Investigator: Heather K. RN Principal Investigator: Heather K. & Nish. Occupational Mental Health Occupational Mental Health Hat her. 3 5 Las hinger & Ha ens. 7 7 She hard. 5 Las hinger & Ha ens. SaSa iston. Kut her. Kut s her. Kut ss her. M M Mahon. Las hinger. eau ieu. 2000 Casier. Hat her. 3 3 Fran . 7 M urne . 3 3 Wi son. e M aMahon. & Sa iston. Ha5ens. 3 Hat her.. M Mahon. 3 3 Fran Work Teams Work Teams Las hinger & Shamian. Trust Trust Las hinger. Spence Laschinger. iston. agu e . 8 7 7 Immediate Supervisors¶ Power Immediate Supervisors¶ Power Hat her. Wi son. & Las hinger. .

© 2002 South-Western/Thomson LearningTM .Pemanfaatan SDM Pengembangan kompetensi karyawan Membangun lingkungan kerja berkualitas etersediaan sumberdaya yang dibutuhkan THE MANAGEMENT AND CONTROL OF QUALITY. 5e.

1999) THE MANAGEMENT AND CONTROL OF QUALITY. © 2002 South-Western/Thomson LearningTM .Menurut Carver ‡ Empowerment is a process of setting the right environment and structure in which people can make a full contribution with the best of their skills (199 ) ‡ Pemberdayaan adalah suatu usaha untuk mendorong dan memberi kepada setiap individu untuk mengambil tanggung jawab personel untuk memperbaiki cara kerja mereka sendiri dan memberi kontribusi pada tujuan organisasi (Carver. 5e.

Menurut Clluterbuck (2000). 5e. ‡ Finding new ways to concentrate power in the hands of the people who need it most to get job done ± putting authority. resources and rights at the appropriate level for each task ‡ The delegation of resposibility for decision ± making as far down the management line as possible THE MANAGEMENT AND CONTROL OF QUALITY. responsibility. © 2002 South-Western/Thomson LearningTM .

both human and profit-oriented ‡ Psichological energy that activates us THE MANAGEMENT AND CONTROL OF QUALITY. 5e. © 2002 South-Western/Thomson LearningTM .‡ The controlled transfer of power from management to employees in the long-term interest of the business as a whole ‡ Creating for circumstances where the people can use their faculties and abilities at the maximum level in pursuit of common goals.

5e.A Downside to Empowerment? THE MANAGEMENT AND CONTROL OF QUALITY. © 2002 South-Western/Thomson LearningTM .

5e.Tujuan pemanfaatan SDM Menyediakan produk dan jasa Menghasilkan value bagi customer Memanfaatkan teknologi secara optimal THE MANAGEMENT AND CONTROL OF QUALITY. © 2002 South-Western/Thomson LearningTM .

birokrasi membunuh inisiatif. dan dukungan bagi karyawan. teknologi. manusia pada dasarnya baik. ‡ nilai-nilai kejujuran dan kerendahan hatian harus dijunjung tinggi. manajer adalah orang yang menyediakan pelatihan. THE MANAGEMENT AND CONTROL OF QUALITY. © 2002 South-Western/Thomson LearningTM . 5e.‡ ‡ ‡ ‡ karyawan adalah sesama manusia.

‡ di samping ini kepercayaan manajer tumbuh karena karyawan memiliki nilai-nilai kejujuran. THE MANAGEMENT AND CONTROL OF QUALITY. 5e. dan mental yang kuat. © 2002 South-Western/Thomson LearningTM .‡ pemberdayaan karyawan hanya dapat diwujudkan berdasarkan kepercayaan yang tumbuh dari dalam diri manajer terhadap karyawan. keberanian. kesabaran. ‡ kepercayaan manajer tumbuh oleh karena kompetensi yang dimiliki karyawan. integritas.

© 2002 South-Western/Thomson LearningTM .Pemanfaatan SDM Opportunity Daya ungkit emampuan memilih Membangun citra Refleksi kritis Legitimasi Disiplin Persepsi kritis kreatif THE MANAGEMENT AND CONTROL OF QUALITY. 5e.

© 2002 South-Western/Thomson LearningTM .Cara pemanfaatan SDM THE MANAGEMENT AND CONTROL OF QUALITY. 5e.

Menurut Bowen and Lowler ( 1990 ) ada tiga tipe pemberdayaan THE MANAGEMENT AND CONTROL OF QUALITY. 5e. © 2002 South-Western/Thomson LearningTM .

© 2002 South-Western/Thomson LearningTM . 5e. ada 6 jenis pemberdayaan SDM Enabling Consulting Monitoring Facilitating Collaborating Supporting THE MANAGEMENT AND CONTROL OF QUALITY.Menurut Stewart.

Delapan butir pemberdayaan menurut Stewart (1998) THE MANAGEMENT AND CONTROL OF QUALITY. 5e. © 2002 South-Western/Thomson LearningTM .

5e. © 2002 South-Western/Thomson LearningTM .You will be expected to do things using TWO hands and TWO legs!! THE MANAGEMENT AND CONTROL OF QUALITY.

© 2002 South-Western/Thomson LearningTM .THE MANAGEMENT AND CONTROL OF QUALITY. 5e.

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