Analytical Skills

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FishBone Daigram .

Introductio n ØCreated by Kaoru Ishikawa (1990).Current work problem or desired quality characteristic. ØThe diagram has a cause side and an effect side. ØDr. ØCause side . Ishikawa was a quality expert.Factors that influence the stated effect or characteristic. ØCommon uses of the Ishikawa diagram are product Design and quality defect prevention ØEffect side . Ø .

. a “characteristics diagram” or an “Cause And Effect daigram”.Contd … ØIt is also referred to as an “Ishikawa Diagram”.

Ø . ØWhen a team’s thinking tends to fall into ruts. ØSort out and relate some of the interactions ØAnalyze existing problems ØTraditional way of approaching the problem is very time consuming.When it should be used? ØIdentify the possible root causes. ØWhen there is requirement of team work.

easy-to-read format. ØIdentifies areas where data should be collected.Why should we use it? ØHelps determine the root causes of a problem. ØEncourages group participation. ØUses an orderly. ØIndicates possible causes of variation. ØIncreases knowledge of the process. .

Where it can be used? Manufacturing Process (8 M’s) Machine (technology) Method (process) Material Man Power Measurement (Inspection) Mother Nature (Environment) Management/Money Power Maintenance Marketing / Service ( 7 P ’ s ) Product=Service Place Promotion/Entertainment People(key person) Process Physical Evidence Price .

How to use it? E F F E C T Cause A Cause B Cause C Su Ca bus e Cause D Cause E Cause F .

ØRemember. depending upon the issue that’s being discussed. ØUse Operational Definitions.How to use it? ØIdentify and clearly define the outcome or effect to be analyzed ØDecide on the effect to be examined. an effect may be positive (an objective) or negative (a problem). . ØDraw a horizontal arrow pointing to the right.

Ø Analyze the diagram. under which other possible causes will be listed.How to use it? Ø Establish the major causes. Ø Identify other specific factors of the main category. . Ø You can do this by asking a series of why questions. or categories. Ø Write the main categories some above the spine and some below it. Ø Look for causes that appear repeatedly.

Man power Measurement Method Machine Training Capability Study Time consuming Old Technology Less Productivity Working condition Proper measurement Over Complex New Technology Regular Intervals Leadership Humidity Inventory Improper Relationship Temperature Quality Material Maintenance Management Mother Nature Material .

Disadvantages . ØHuman error can be overlooked. Ø . ØNot possible if the team cant meet at a time. ØDon’t work when problem is small. ØThe problem found has to be crosschecked.

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