Competency Based Interview

BY Gihan M. Hussein
Certified EQ Coach & Assessor Talent Management Expert

Road Map What We·ll Be Looking At
HR Challenges Competency based questions Recruitment challenges

‡Diversity & individual difference ‡Perception and attitude ‡Motivation and Reinforcement

What are competencies

The ICE berg

What·s the relation between Talent Management and CBI ?

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Hussein. 2011 4 .What are HR challenges ? Competency Based Interview © Gihan M.

Hussein. 2011 5 . Managing change and cultural transformation Competency Based Interview © Gihan M. Managing work-life balance 4. Managing talent 2. Becoming a learning organization 3.HR challenges until 2015 New survey predicts HR challenges until 2015 Four challenges are likely to be critical for HR: 1.

Hussein. 2011 6 .What are Recruitment challenges ? Competency Based Interview © Gihan M.

Tell us about an unforgettable interview question you have been asked ? 7 .

2011 8 .Why Competencies are important ? Competency Based Interview © Gihan M. Hussein.

PASTA VIDEO Faith employee & competent performers 9 .2.3.1.

Competency Based Interview © Gihan M.The competencies should underpin: ‡ recruitment and selection ‡ performance assessment and performance management ‡ career planning and personal development. 2011 10 . Hussein.

What is competency based interview ? Competency Based Interview © Gihan M. 2011 11 . Hussein.

Hussein. 2011 12 .CBI In general A competency based interviewer: Focuses on the skills that are critical to success on the job and Focuses on how the candidate has demonstrated these interview is one in which the skills in the past Competency Based Interview © Gihan M.

Competency Vs. Competence different authors views Competency Based Interview © Gihan M. Hussein. 2011 13 .

COMPETENCE Competency: A person.COMPETENCY Vs. Competence: A work.related concept that refers to areas of work at which the person is competent Competencies: Often referred as the combination of the above two.related concept that refers to the dimensions of behavior lying behind competent performer. 2011 14 . Hussein. Competency Based Interview © Gihan M.

2011 15 . Hussein.WHAT IS COMPETENCY? A competency is defined as a behavior or set of behaviors that describes excellent performance in a particular work context Competency Based Interview © Gihan M.

2011 16 .THE ICEBERG The Iceberg phenomena Is also applicable on human beings « Competency Based Interview © Gihan M. Hussein.

Competency Based Interview © Gihan M. Hussein. THE REMAINING 90% IS BELOW SEA LEVEL.THE ICEBERG ONLY 10% OF ANY ICEBERG IS VISIBLE. 2011 17 .

THE ICEBERG Model KNOWLEDGE & SKILLS KNOWN TO OTHERS UNKNOWN TO OTHERS SEA LEVEL ATTITUDE Competency Based Interview © Gihan M. Hussein. 2011 18 .

THE ICEBERG Model KNOWN TO OTHERS UNKNOWN TO OTHERS BEHAVIOR SEA LEVEL VALUES ± STANDARDS ± JUDGMENTS ATTITUDE MOTIVES ± ETHICS .BELIEFS Competency Based Interview © Gihan M. 2011 19 . Hussein.

Hussein. Competency Based Interview © Gihan M. role or situation.A competency is an underlying characteristic of a person which enables him/her to deliver superior performance in a given job. 2011 20 .

Hussein.Competency mapping is the corner stone for competency based interview Where knowledge of competency types is required Competency Based Interview © Gihan M. 2011 21 .

performance management. succession planning. Competency Based Interview © Gihan M. Hussein. training and development.COMPETENCY MAPPING Competency mapping is a process of identifying key competencies for a particular position in an organization. etc. 2011 22 . recruitment. and then using it for job-evaluation.

2011 23 . Hussein.Competency types Competencies dealing with people Competencies dealing with business Competencies dealing with self management Competency Based Interview © Gihan M.

Hussein. 2011 24 .COMPETENCIES DEALING WITH PEOPLE LEADING OTHERS ‡ ‡ ‡ ‡ ‡ ‡ ‡ Establishing focus Providing motivation Fostering Teamwork Empowering others Manage change Develop others Managing performance y y y y y y y INFLUENCING AND COMMUNICATING Attention to communication Oral communication Written communication Persuasive communication Interpersonal awareness Influencing others Building collaborative relationship Competency Based Interview © Gihan M.

COMPETENCIES DEALING WITH BUSINESS SOLVING PROBLEM ‡ Diagnostic information gathering ‡ Analytical thinking ‡ Forward thinking ‡ Conceptual thinking ‡ Strategic thinking ‡ Technical expertise ACHIEVING RESULTS y y y y y y y Initiative Fostering innovation Result orientation Thoroughness Decisiveness Business acumen Global prospective Competency Based Interview © Gihan M. 2011 25 . Hussein.

COMPETENCIES DEALING WITH SELF MANAGEMENT ‡ Self confidence ‡ Stress Management ‡ Personal Credibility ‡ Flexibility Competency Based Interview © Gihan M. Hussein. 2011 26 .

2011 27 . Hussein.Asking ¶good· questions is the secret to decide the right Competency Based Interview © Gihan M.

Hussein.CBI In general A competency based interviewer: Focuses on the skills that are critical to success on the job and Focuses on how the candidate has demonstrated these interview is one in which the skills in the past Competency Based Interview © Gihan M. 2011 28 .

Hussein. STAR Approach Competency Based Interview © Gihan M. 2011 29 .Write Competency Based questions to gather information.

What was unusual or innovative about this idea? What resistance. if any. ‡ Question: Describe a situation in which you developed a brand new idea for a product or service that your organization offered to its clients. and how did you overcome it? 30 .Example« ‡ Competency: Creative & Innovative Thinking: Develop innovative ideas that provide solutions to all types of workplace challenges. did you encounter as you attempted to ´sellµ your idea to your colleagues or customers.

Example« Competency: Customer Focus: Build and maintain customer Satisfaction with the products and services offered by the organization. 31 .

and you were tasked with finding a way to meet that need.Question: Describe a situation in which a customer had an unusual business need. please be specific in describing The need and what you did to meet the customer·s expectations. 32 ..

Hussein. 2011 33 .Thank you for your effective participation Competency Based Interview © Gihan M.

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