CASE STUDY ON SBI

GROUP MEMBERS AJAY MENON ANUP CHANDRAN KAUSHIK DAS MANOJ G YOOWANKA SHYLLA

CASE ANALYSIS
Developing and Conducting Training

 Determine location and will do the training a. Onsite facilities vs offsite b. Inside training staff vs outside staff  Develop training curricula a. Base on job/ task analysis and individual needs  Select training methods a. Considering learning principles b. Considering appropriateness and cost

Training Schedule
Two days ie. Saturday and Sunday Saturday for managers Sunday for lower cadres

Saturday
 Managerial training by external experienced trainer  Training will start on own place  Will start from 1:00 pm to 7: pm by external trainer  Technical and managerial development training

Sunday
 Technical & CRM Training by experience senior staff & manager  Training will be on own place  It will be two shifts training  1st in the morning 9:00 am to 1:00 pm.  2nd in the afternoon 2:00 pm to 6:00 pm.  Technical training and CRM development training.

Training Process
    

Assess and agree training needs Create training or development specification Consider learning styles and personality Plan training and evaluation Design materials, methods and deliver training

Employee s training in increasing sales

     

Expands your offers - your business: training = thinking training exposes employees to: how we do it = in-house training how others do it = outside training Well trained, thinking employees can provide a fresh outlook = new business opportunities better ways of doing things

 

Employee s Training in CRM

 Better Customer Service:  Direct Customer interaction changes as a

business grows
 With a small business, the chance of

interacting may be 100%

. Employee`s Training in CRM



What are your employees saying to the customers?

We dont know

I require!! We dont sell anything like that We cant help you

customer

The Benefits of Training

 Gives the manager more time to manage, standardized performance, less absenteeism, less turnover, reduced tension, consistency, lower costs, more customers, better service  Gives the workers confidence to do their jobs, reduces tension, boost morale and job satisfaction, reduces injuries and accidents, gives them a chance to advance.  Gives the business a good image and more profit.

RESULT
 WE WIIL MAKE 54 TRANED STAFF  5% PROFIT INCREASED IN THE QUARTER  WE WILL MAKE A EFFECTIVE PRODUCTIVITY BY TRAINED PERSON.

THANK YOU