Employee Satisfaction

Common grouses generally found in other organizations

• Poor management • Lack of career growth and advancement opportunities • Poor communications (top-down) • Pay inequities and ineffective performance appraisals • Lack of recognition • Poor senior leadership • Lack of training • Excessive workload • Lack of tools and resources • Lack of teamwork
Branham (2005).
ACMS October 3, 2008

Top 3 Barriers are

.....

• Working Relationship • Learning & Development • Rewards

ACMS

October 3, 2008

Root- causes and Remedies

How Come These Happen?
• This is due to many barriers that impede staff satisfaction • Understanding the reasons for failures and learning how to avoid them will help us to enhance working relationship. Hence, productivity and staff satisfaction.

ACMS

October 3, 2008

Working Relationship - Key Stifling Factors

“My teammates don’t pull their loads.”

ACMS

October 3, 2008

Other suggestions . . . • Availability of avenue for feedback on matters relating to working conditions and employees ? • Have frequent informal conversational tea/coffee sessions (monthly or fortnightly basis) – an opportunity to interact between mgmt and employees for mgmt to explain decisions made and taken • Encourages inter-department meetings to highlight issues faced by other party and how to amicably solve challenges • Have frequent lunch meetings between mgmt and employees to forge stronger bondage • Have Teambuilding sessions: mapped out games and meetings to build rapport and encourage open communication
ACMS October 3, 2008

Clarification and Suggestions . . .

• New/existing colleagues will continue to attend skill-related (CDP) training like relevant Skill Courses. • Career development to ensure employee’s marketability and employability.

• Others Incentives.

ACMS

October 3, 2008

Realism of Rewards
• Employees who have been conditioned to taking orders, will feel uncomfortable, when he/she is asked to participate in decision-making. • They feel that supervisors and managers are paid more to take decisions. • It is common for them to feel that making decisions is not their job. This somehow has to be changed in this new era.

“ I’m not paid to make decisions.”

ACMS

October 3, 2008

Sounding the Depths • Measuring if actions are effective to alleviate ‘actively disengaged’ employees back to the ‘engaged’ mode. • How ? • By conducting an internal “Talkturkey’ session to gauge success of action plan or during Quarterly Review.

ACMS

October 3, 2008

Can it be just . . . Bad Attitudes ?
If all sincere efforts had been made, and some still harbour the same bad feeling.

Could it be just bad attitude

?

ACMS

October 3, 2008

EQ might just be the

Solution

ACMS

October 3, 2008

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