E-commerce with WWW / Internet

• It describes the web based buying and selling through Internet or through a VAN that provides gateways to the Internet. • Web – based electronic commerce includes the following : 1. Business to business 2. Business to consumer 3. Consumer to consumer

Web-based E-commerce
• Revenue opportunities for Web commerce includes 1. Technical & consulting services 2. Merchandising products / information 3. Transport services 4. Directory services 5. Content creation 6. Subscriptions

Web-based E-commerce
7. Access services 8. Advertising services 9. Hosting of Web sites Web publishing is joining newspapers, magazines, radio, television, direct mail & toll-free services as a marketing channel to reach new customers.

Web-based E-commerce
• With the Web infrastructure, business can be reached to millions of customers on a world wide basis. • Internet as a useful platform in distributing information & in maintaining close ties with customers.

• Web commerce combines the power of television with the browsing capability of catalogs.Web-based E-commerce • It merges marketing & transaction mechanisms to provide business with increased abilities to influence purchasing & facilitate e-commerce. . • Downloading speeds remain a problem .

• Internet users 72% .non interactive discussions .Web-based E-commerce • Improved communication among employees & between employees & customers.for e-mail applications 36% .for W W W applications 65% .

participate in interactive discussions 19% .real.Web-based E-commerce 31% .time audio or video Activities related with Web – based commerce includes : .download software 21% .

Market Development .Find targeted groups of potential customers & partners. Market Intelligence . 2.Web-based E-commerce 1. .Assess the opportunities & make their own presence visible.Develop & validate Web commerce strategies. Business development . 3.

Characteristics of Internet market .Web-based E-commerce 4. Comarketing – Leverage marketing activities with others.Millions of consumers. Education – Acquire up-to-date Internet commerce knowledge for the company Opportunities. companies & value-added services . the Commerce Net 5.

health care. retailing & other key vertical markets. directories.Vertical market opportunities in financial services.Web-based E-commerce . . payment .A global business community with conducive legal & regulatory environment & standard business practices . manufacturing. collaboration & other essential services.A common technology platform for security. EDI. .

. 1.Web-based E-commerce On-line Web selling : Four ways that Web commerce can be undertaken over the Internet. Toll-free or other telephone numbers Toll-free numbers allow callers to reach businesses or individuals without being charged for the call. The charge for using a toll-free number is paid by the called party instead of the calling party.

Web-based E-commerce 2. Shopping clubs Requires new customers to join the club by submitting their credit card information via fax & subsequent purchases are billed to the credit card. Off-line ordering & paying Customers send cheques to the company for the goods they wish to purchase. 3. .

On-line credit card entry An increasing number of web-based vendors now offer on-line order blanks for shoppers to enter their credit card number but do not encrypt the card number.Combination of home PC and the Internet is making on-line services & shopping easier to implement. . Virtual malls .Web-based E-commerce 4.

uk MarketPlace.Com – http://marketplace.Web-based E-commerce List of virtual shopping malls are Apollo advertising – http://apollo.com Advertising – advantages Sponsor can measure how many people see the information & can interact with them. .co.uk MarketNet – http://mkn.co.

Web-based E-commerce Home banking & financial services .reduces fees for on-line banking Catalog Publishing Many organizations have built home page that incorporate electronic catalogs listing products & services that offer. .

The Hacker physically taps the communication line with a protocol analyser. 1.Web-based E-commerce • Interactive ordering . .Many companies allow interactive ordering of their goods by implementing secure credit card payments over internet Hackers can pick off logins & password in 3 ways.

3.Web-based E-commerce 2. The Hacker can reprogram the table of network router to route information to one of his or her devices for further analysis. The Hacker can actually break into server by frustrating its host security mechanism & then can read privileged information. .

Gives customers easy access to a library of company’s s/w programs. E-mail – To communicate problems or questions to a company’s customer support staff. News groups :. documentation etc.Customer Service & technical support FTP host site :. .Act as bulletin board system where customers can chat about company’s product.

Customer Service & technical support • Publishing database of technical information in a searchable format by using tools such as Gopher on the web.used to find sites and documentation. Eg :Yahoo . Business Information Research • companies use Internet to find other business information Search Engines .

Direct Marketers use Internet to disseminate e-mail advertising for their products and services.the only charge associated with Internet mailing is the monthly fee charged by access provider .Direct Marketing . .

.Direct Marketing • Direct marketers can utilize news groups and discussion forum which represent the audience most likely to purchase their products.

1.Approaches to safe electronic commerce Overview Computer security has several fundamental goals. Privacy Keep private documents private. . passwords & access control systems. using encryption.

3.Fundamental goals 2. . Authentication Ensure that the people using the computer are the authorized users of that system. Integrity Data & applications should be safe from modification without the owner’s consent.

Secure Transport Protocols. 1.Fundamental goals 4. . is a security protocol that provides privacy over the Internet. SSL (Secure socket Layer) developed by Netscape communications . Availability The end system (host) & data should be available when needed by the authorized user.

SSL provides message integrity to prevent the information from being altered during interchanges between the source & sink. Information is encrypted to prevent unauthorized disclosure. 3. 2. . The information is authenticated to make sure that the information is being sent & received by the correct party.SSL uses a 3-part process 1.

To enable confidentiality of payment information .S-HTTP( Secure Hyper Text Transfer Protocol) • It is a secure extension of HTTP developed by the Commerce Net SEPP ( Secure Electronic Payment Protocol) Major business requirements addressed by SEPP. 1.

4. To ensure integrity of all payment data transmitted 3.SEPP 2. To provide authentication that a card holder is the owner of a card account. To provide authentication that a merchant can accept Master card payments with an acquiring member of financial institution. .

payment method etc. • SEPP takes input from the negotiation process ( payment amount.SEPP • SEPP is the electronic equivalent of paper charge slip.) . order description. signature and submission process.

. merchant and acquirer. • SEPP only addresses the payment process.SEPP • The payment happens via a three way communication among the card holder. • Privacy of non financial data is not addressed in the SEPP protocol.

services or eproducts who accepts payment for them electronically & may provide selling services or electronic delivery of items for sale. 1. Card holder – An authorized holder of a bank card supported by an issuer & registered to perform E-commerce. Merchant – Merchant of goods. .SEPP SEPP system is composed of a collection of elements involved in E-commerce. 2.

4. acquirers & cardholders.SEPP 3. . Acquirer – Financial institution that supports merchants by providing service for processing credit card based transactions. Certificate management system – An agent of one or more bank card associations that provides for the creation & distribution of electronic certificates for merchants.

Banknet Represents existing network which interfaces acquirers.SEPP 5. 1. Messages for SEPP – compliant processing of payment transactions. Purchase Order Request 2. issuers & the certification management system. Authorization Request .

Invoice 3.SEPP 3. Initiate 2. Purchase Order Inquiry 5. Purchase Order Inquiry Messages for on-line customer 1. Purchase Order Response . Authorization Response 4.

can be based on a world wide web browser.Purchase Order Response (acknowledgement without authorization) SEPP architecture SEPP buying cardholder is represented by a cardholder workstation. .SEPP • Messages for off-line transactions .

An independent browser to implement the payment process . 2. 1.SEPP Two designs of cardholder workstations.Integrated e-commerce workstations include W W W browsers to support electronic payments in an integrated fashion.

• To obtain a certificate. 1. The buying cardholder’s s/w interfaces with the certificate request server in the certificate management system CMS) .SEPP • Functions added to W W W browsers to support electronic payments include encryption & decryption of payment data. certificate management & authentication & support for electronic payment protocols.

receive acknowledgement & status. 3. The interface to the certificate request server is based on HTTP interactions. The CMS generates certificates needed to identify the buying cardholder.SEPP 2. . perform inquiries. • This interface supports to initiate payment. • The buying card holder’s second & primary interface is with the merchant system.

• The merchant needs to support SEPP protocols for the capture & authorization of e-commerce transactions initiated by the buying cardholder. .SEPP • The merchant computer system is based on a Web server that provides a convenient interface with the cardholder for the support of electronic payments. • The merchant interfaces with the merchant registration authority in the acquirer bank.

SEPP • The SEPP acquirer consists of traditional acquirer with the addition of an acquirer gateway & a merchant registration authority. merchants & acquirers. . • The CMS consists of computer systems providing certificate authorities to support reliable certificate granting service to cardholders. • It is a system that provides e-commerce services to the merchants.

.SEPP • The CMS interfaces through Banknet to issuer banks to obtain authorization for the generation of certificates for cardholders.

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