Training Evaluation

Requires time, energy and money Organizations expect proper returns of their investments on the training Need for evaluation of the training which is being given to the employees in order to improve it.

Meaning
Process by which the effectiveness of the organization programs and operating procedures may be demonstrated Systematic appraisal by which we determine the worth, value or meaning of something to someone Planned process that provides systematic information about a selected topic/session for the purpose of determining value and making decisions.

Ascertaining reactions of the participants: areas

Course objectives Trainers performance Training methods Training groups Time schedule Training facilities Physical arrangements Training support materials

Sources
Structured questionnaire Tests (rating tests, open-ended questions, descriptive essays) Open forum Personal interviews Observation by the trainers Participants comments and their informal remarks

Purpose and use

To determine whether the training programme is accomplishing the assigned objectives To identify the strengths and weaknesses of the training activities

To establish a database which can assist organization managers in making decisions

Measuring training effectiveness and impact

Prior to the training At the end of the training Delayed impact On the job behaviour change On the job performance change

What to evaluate?
Reaction
Learning Behaviour Results

Principles of learning
Readiness Exercise Effect Primacy Recency Intensity Freedom

Organization of training programme

Short-listing of the trainees Preparation of the instructor Determining the training period Training material Appraisal of the training programme

Principles of training
Must be based on principle of individual differences Need and depth to be analysed from job analysis Suitable incentives to be provided 2-way communication Education of the trainers

Kinds of training programme

Induction training Job training Crafts training Refresher training Learner training Internship training Promotional training

Training Methods
Audio techniques
Audio-Visual techniques

Audio techniques
Lecture method Role-play Discussion method Seminar Brain storming Fish bowl Syndicate method Action maze Case studies In-basket Management games

Visual techniques
Boards White board Magnetic board PEG board Flannel board Plastic board Overhead projectors Slide projectors films

Design of training programme

Aims and objectives of the training programme Planning and functioning of training programme Contents of the training programme External training programmes

The process
The objectives of the training programme Determining the appropriate sessions Assisting the trainee Putting it in a meaningful time-frame Briefing the trainees Material and equipment preparation Monitoring and evaluating the trainee