and the use of silence and time. facial expressions and eye contact.“ Tortoriello. space and territory. tactile communication. environment. Blott.• A Definition“Non verbal Communication is the exchange of messages primarily through non-linguistic means. including: kinesics (body language). and DeWine . paralanguage (vocal but nonlinguistic cues).

Symbolic. . Signs. Aesthetic.• • • • • Types of non-verbal communicationPhysical.

provide him with one means to do so. when interpreted correctly.• Knowledge of non-verbal communication is important for two reasons: • To function effectively as a team leader Non-verbal cues. • The team members project attitudes and feelings through non-verbal communication. .

Use of Non Verbal Communication .

Orientation 3. Physical Contact . Distance 2.• Static Features1. Posture 4.

Looking . Facial Expressions 2.• Dynamic Features 1. Gestures 3.

Operator 2. Side-to-Side Movements – Good Listener and Informer . Forward and Backward Movements. • The best way to access an executive's managerial potential is not to listen to what he has to say. • This is called Movement Analysis. but to observe what he does when he is saying it. Vertical Movements .Presenter 3.• The different ways in which people move their bodies are called “Kinesics”. Some of the movements are1.


vocal cues. • The expressions tell the attitudes of the communicator. • Certain facial areas reveal our emotional state better than others .• Verbal cues provide 7 percent of the meaning of the message. 38 percent. • Facial expressions usually communicate emotions. and facial expressions. 55 percent.

It elicits a feeling of trust.modesty. • The superior in the organization generally maintains eye contact longer than the subordinate. .fatigue. • Downward glances.• Direct and powerful form of non-verbal communication. • Eyes rolled upward . • Direct stare conveys candor and openness.

• If it is used reciprocally. • Touch not only facilitates the sending of the message. . if not used reciprocally. but the emotional impact of the message as well. it indicates solidarity. it tends to indicate differences in status.• Communication through touch is obviously non-verbal.

Where do you sit in the room ? 3. How close do you stand to the one with whom you are communicating ? 2. How do you position yourself with respect to others at a meeting ? • All of these things affect your level of comfort. .• Personal space is your "bubble" .This invisible boundary becomes apparent only when someone bumps or tries to enter your bubble. and the level of comfort of those receiving your message. 1.

. (a) the more and better space you will have. and (c) the easier it will be to invade the territory of lower-status personnel.• There are three basic principles that summarize the use of personal space in an organization: The higher your position (status) in the organization. (b) the better protected your territory will be. • The impact of use of space on the communication process is related directly to the environment in which the space is maintained.

the desks.• How do you arrange the objects in your environment . square feet in your office. quality of the carpet. • Your pecking-order in the organization is frequently determined by such things as the size of your desk. number of windows in the office. and bookcases? • The design of your office can greatly affect the communications within it. and type of paintings (originals or copies) on the wall. tables. . chairs.

not just as the conveyor of the message. and rate of speaking convey emotions that can be accurately judged regardless of the content of the message. and quality of your voice on the interpretation of your message by the receiver. pitch. pitch. but as a complement to the message. quality of voice. • Researchers have found that the tone.• It Is the content of your message contradicted by the attitude with which you are communicating it. • The voice is important. • As a communicator you should be sensitive to the influence of tone. .

• Silence can also be judgmental by indicating favor or disfavor . the manager and his subordinates use time to communicate their mutual respect to each other. • In a healthy organization.• Silence can be a positive or negative influence in the communications process.agreement or disagreement. . • Time can be an indicator of status. It can create tension and uneasiness or create a peaceful situation. • It can provide a link between messages or sever relationships.

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