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ART OF SPEAKING

ART OF SPEAKING
Learning outcome This chapter offer you opportunities to understand the following topics Introduction What makes communication important ? Defining communication Special features of communication Communication process Channels of communication Formal communication network Informal communication network (grapevine communication) Importance of communication What is presentation Tips for powerful presentation Art of public speaking Importance of public speaking Benefits of public speaking Public speaking tips

INTRODUCTION
Communication

is a general phenomenon Where ever life exists, communication also exists Keeping in mind the changes that take place in the corporate world, communication has become an important tool in the management analysis Communication has become a vital aspect of the managerial process In fact, success of any business depends upon a proper communication

WHAT MAKES COMMUNICATION IMPORTANT


Mastering

oral language skills may be very rewarding for students since a good command or oral communicative proficiency helps them express their feeling, thoughts and ideas . Speaking seems to be the most handy, immediate and most obvious form of communication. Information technology revolution Widespread use of computers and interne make communication all the more important.

growing specialization. Specialists execute the work in the corporate world and their tasks need to be coordinated to attain organization goal Complexities of business organizations the size and scale of activities in the business have made the network complicated Growing competition. With LPG (liberalization, privatization and globalization) the competition among enterprises has become stiffer then ever in satisfying customers

DEFINING COMMUNICATION
Communication is an exchange of facts, ideas, opinions or emotion by two or more persons communication is a process of meaningful interaction among individuals communication is the transfer of information from one person to another the art and technique of using words effectively to impart information or ideas

KISS

Principle in communication
It Short and Sweet

keep

SPECIAL FEATURES OF
COMMUNICATION
Communication is unavoidable Communication is a two-way traffic Communication is a social process Communication is a continuous process Communication is universal

COMMUNICATION PROCESS
sending
encoding Transmission decoding

Sender message

receiver Noise

feed back loop


decoding transmission encoding

Sender the communication process begins with the sender. sender wishes to send a message to the receiver Message The message is what the sender wants to convey to the receiver Encoding Encoding is putting a message into words or images

Transmission-channel The channel is the medium of transmission from one person to another Receiver The receiver is the process or group for whom the communication effort is another Decoding Decoding is the process by which the receiver interprets the message and translates it into meaningful information

Feedback Feedback is the reaction, without it, the sender of the message cannot know whether the recipient has received the entire message. Noise Noise is any disturbance that obscures, reduces or confuses the clarity or quality of the message being transmitted

The single biggest problem in communication is the illusion that it has taken place

CHANNELS OF COMMUNICATION
Communication channels simply various methods of sending your message Use of telephone Use of radio Use of television Use of newsletter Use of formal printed invitation Use of personal letter Use of post card Use of mail news or magazine articles Use of newspaper column

FORMAL COMMUNICATION NETWORK


It is designed by the management to dictate who should talk to whom to get a job done. This network is created to regulate the flows of communication as to avoid any confusion and make it more orderly, timely And smooth

INFORMAL COMMUNICATION NETWORK


It

is not a deliberately formed network by the management. It arises to meet the needs that are not satisfied by formal process. In fact this is the network formed by the workers without the knowledge of the management. It is also called grapevine communication

PEOPLE COMMUNICATE THROUGH


Symbols Signs Behavior Signals Speech Words Listening Silence Eye contact Head movement Postures

IMPORTANCE OF COMMUNICATION
Communication

is one of the basic functions of management in any organization and its importance can hardly be overemphasized. It is a process of transmitting information, ideas, thoughts opinions and plans between various parts of an organization You can not have a human relations without communication

IMPORTANCE OF COMMUNICATION
For manager and employee relations For motivation and employee morale For increasing productivity For employees

IMPORTANCE OF COMMUNICATION
Importance to organization Increasing efficiency Building relationship Satisfying stakeholders Planning Organizing Directing Controlling

IMPORTANCE OF COMMUNICATION
Essential components of communication Speaking Writing Listening Reading Non-verbal Body language Signs Symbols

BARRIERS TO COMMUNICATION
Physical barriers Emotional barriers cultural barriers Language barriers Gender barriers

TIPS OF EFFECTIVE COMMUNICATION


Communication means putting ones ideas across to audience. Know your self Be focused Brevity is the soul of wit Know your audience Infuse your words with an earthiness that will appeal to a wider audience A good communicator never forget the need to create the right ambience

TIPS OF EFFECTIVE COMMUNICATION


Be sincere in your utterances Be positive believe in yourself Bring alive and exploit the magic in words Reach out to your audience

PRESENTATION
Tips for powerful presentation Take charge early Aim at the audience Choose the right topic Make the presentation exciting Do something different Make the audience do something Personalize the presentation Make the audience talking Maintain the speed of talking Have the hard copy

ART OF PUBLIC SPEAKING


It does not matter who you are and what you are and what sort of job you hold. One day you will be required to make a speech in public. You need to be prepared for that day

IMPORTANCE OF PUBLIC SPEAKING


Public

speaking is not new trend. it has been in practice since humans developed the ability to speak The importance of public speak is that it is inevitable Sooner or latter, you will be forced to enter the arena and speak to a sea of eyes and ears It skill that every one needs to learn

IMPORTANCE OF PUBLIC SPEAKING


Career Mental stress Opportunities

It is better to keep your mouth shut and the impression that youre Stupid than to open it and remove all doubts -rami belson

BENEFITS OF PUBLIC SPEAKING


Increased

self-confidence The ability to communicate and articulate your thoughts and ideas Effectively persuade others Word can hurt, heal, create, build, transform New opportunities Ability to lead Have a fun Improve your quality of life

BENEFITS OF PUBLIC SPEAKING


Practical benefits Career advancement Receive recognition Get the credit that you deserve Entertain your audience Learn to speak concisely, clearly and confidently Speak out in important situations

PUBLIC SPEAKING TIPS


Be familiar wit your topic Rehearse Be aware of your audience Get familiar with the room/hall Learn to relax Your appearance Practice good manners Speaking Handouts Question hour