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Crosbys approach to management is: A) A problem that can never be solved B) Absolutes of Quality Management C) Interim Management D) ISO

Crosbys approach to management is: A) A problem that can never be solved B) Absolutes of Quality Management C) Interim Management D) ISO

Which of the following is requirement of ISO 9001? a. To have a Quality Assurance Manager b. To have a documented procedure for measuring cost of quality c. To have a documented Quality Policy d. . All of the above.

Which of the following is requirement of ISO 9001? a. To have a Quality Assurance Manager b. To have a documented procedure for measuring cost of quality c. To have a documented Quality Policy d. . All of the above.

Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is: a. bench marking b. quality assurance c. kaizen d. consultancy

Management at Machine Limited want to improve quality by comparing key aspects of its operations against those of leading competitors. The process it should follow to achieve this is: a. bench marking b. quality assurance c. kaizen d. consultancy

Which of the following is a cost of poor quality? a. lower level of scraps b. positive word of mouth recommendations c. higher customer satisfaction d. more claims on warranties

Which of the following is a cost of poor quality? a. lower level of scraps b. positive word of mouth recommendations c. higher customer satisfaction d. more claims on warranties

DFSS stands for _________

Design For Six Sigma DFSS stands for _____________

The concept of common and special causes of variations was developed by: A) Deming B) Walter Shewhart C) Juran D) Taguchi

The concept of common and special causes of variations was developed by: A) Deming B) Walter Shewhart C) Juran D) Taguchi

During which century, the manufacturers began to include quality processes in quality practices? A) 17th century B) 18th century C) 19th century D) 20th century

During which century, the manufacturers began to include quality processes in quality practices? A) 17th century B) 18th century C) 19th century D) 20th century

Best price or zero cost is: A) To keep defective products aside, ensuring they do not reach the customers B) Prerogative cost C) To count, grade, and rework D) Cost leadership

Best price or zero cost is: A) To keep defective products aside, ensuring they do not reach the customers B) Prerogative cost C) To count, grade, and rework D) Cost leadership

ISO was established in _____ year

1946 year ISO was founded in _____

What are the different views of defining quality ?

What are the different views of defining quality ?


Customers view Producers view Governments view Stouts view

Stouts view of defining quality


Quality = --------/-------------

Stouts view of defining quality


Quality = performance/expectation

Tool for organizing large volumes of information efficiently & identifying natural patterns & groupings in the information is the ___________.

Tool for organizing large volumes of information efficiently & identifying natural patterns & groupings in the information is the ___________.

AFFINITY DIAGRAM

A typical CRM system includes a) b) c) d) e) market segmentation & analysis, customer service and relationship building, effective complaint resolution, all the above None of the above

A typical CRM system includes a) b) c) d) e) market segmentation & analysis, customer service and relationship building, effective complaint resolution, all the above None of the above

The ultimate objective of bench marking is a) b) c) d) Quality improvement Process improvement Performance improvement Quality management

The ultimate objective of bench marking is a) b) c) d) Quality improvement Process improvement Performance improvement Quality management

What are the types of benchmarking?

What are the types of benchmarking?


Operational Strategic

List any two Quality problems in health care

List any two Quality problems in health care Avoidable errors Underutilized services Overuse of services Variation in services

According to Crossby, the only performance standard is___________

According to Crossby, the only performance standard is___________ Zero defects

List out any four international awards.

List out any four international awards.


Malcom baldrige award Deming prize European quality award Canadian awards for business excellence Australian business award

List any two objectives of ISO 9000: 2000 ?

List any two objectives of ISO 9000: 2000 ? Continuous improvement of product quality Improvement of quality of operations Provide confidence to internal management & employees Provide confidence to customers Provides confidence to quality system requirements