n l tio a a b c r i e n v u n m o N m o C

Contents
 Definition

& Importance  Elements of Nonverbal Communication  Methods of Improving Nonverbal Skills  Delivery Checklist  Arrangement Checklist

Definition & Importance
Non Verbal Communication is “Any message you give other than the literal interpretation of your words – the way you move, speak or appear”. The phrase nonverbal communication refers to “communication effected by means other than words"

Elements of Nonverbal Communication
BODY LANGUAGE

POSTURE  The way you stand or sit. Your Posture indicates your confidence, openness and attitude. Whether you are sitting or standing, do so in a relaxed manner.  Standing – comfortably upright, squarely facing audience with your weight distributed evenly. Avoid overly “ATTENTIVE” position.  Sitting – Site in a relaxed comfortable and confident position.

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GESTURE

 

It’s the Body movement while talking, which reinforces what you want to say. Example: using your hands to say ‘A-One’ or ‘Victory sign’ etc Gestures may be ‘warm’ or ‘cold’. Warm gesture include leaning towards people, smiling and touching. Avoid nervousness, ie., scratching your arms, tugging your ears or licking your lips.

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FACE & EYES
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Our Face and Eyes are most expressive part Raising or Lowering our Eye brows, smiling, nodding & winking When you want speak, express by opening your mouth so that the other person knows that you want to talk Do not avoid eye contact while talking to your boss Too much eye contact is perceived as aggressive, dominant and uncomfortable. Effective persons maintain more

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VOICE
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Paralanguage – Sound of the voice The pitch, rate and volume make you sound more expressive Difference between Good intonation and mono-pitch To develop an effective speaking voice…
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use effective pitch Speak with a correct rate and slowly enough so you can be understood Express clearly like ‘Did you’ instead

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SPACE AROUND YOU

STANDING  Public speaking needs min of 12 feet of space  Social Space - 4 to 12 feet  Personal Space – 18 inch to 4 feet  Intimate Space – 0 to 18 inches SEATING  Leaders sit at either end of the table  People who are concerned with relationship and participation

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 TOUCHING
5

categories of Touching:

 Functional

/ Professional  Social / Polite  Friendship / Warmth  Love / Intimacy  Sexual Arousal

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OBJECTS AROUND YOU
 Effected

by the objects around you ie., arranging of chairs / office and dress  Formal dressing / Informal dressing  Dress appropriately for the audience you face

Methods of Improving Nonverbal Skills
 Practice

& Arrangement

Practice
It improves your wording, content & Delivery and increases your self-confidence  Some helpful practice techniques are:
– Rehearse out loud & on your feet – Stimulate the situation in which you will be speaking – Speak into the mirror to improve facial expressions – Time yourself to avoid going overtime

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 Arrangement

Lack of arrangement may ruin your presentation Make the arrangement yourself or write explicit instructions to someone else and make sure your instructions are carried out Make sure your audience is notified, check your room arrangements, visuals, equipment, charts, slides and

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 Relax

& Gain Confidence

In order to avoid stage fright different people relax in different ways before making speech :

Physical Relaxation (relaxing your body)
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To relax your head : Side Neck Rolls, Front/Back Neck Rolls/ Full Neck Rolls To relax your shoulders : Do Shoulder Rolls To Relax Arms & Hands : Shake outs, Fist Clinches Progressive Relaxation Technique : tensing &

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Physical Relaxation (relaxing your voice)
Use Humming & Breathing as vocal warm up exercises  Be awake 2-3 hours before speech  A hot shower can wake up your voice  Avoid drinking milk or consuming dairy products before speech  Use warm liquids in case of tired voice  Get enough rest the night before

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Mental Relaxation

Try the systematic desensitization technique: Force yourself to relax as you imagine or act out a series of successively more anxiety ridden situations Think Positive : If you act as if you were brave, you will soon feel brave Think non-judgmentally : Avoid both positive & Negative evaluations of your ability. Only describe it then instruct yourself by concentrating on a visual image and trust your body to acquire the desired behavior Rational Emotive System : ABC’s of emotional reactions Before you begin, give yourself a pep talk, play down your audience’s importance and repeat positive phrases

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Relaxation As You Speak

Looking at your positive listener s will increase your confidence Remember that you probably look better than you think you look Concentrate completely on communicating information to people