EMOTIONAL INTELLIGENCE (EI

)

By: Rajat Jhingan

WHAT IS INTELLIGENCE ?

Intelligence refers to the capacity to reason validly about information It can be basically divided into 2 parts:

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Verbal intelligence Spatial intelligence

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EMOTION

Emotion refers to a feeling state (including
physiological responses and cognitions) conveys information about relationships. that

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TYPES OF EMOTIONS


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Joy Surprise Sadness Anger Disgust Fear

Basic Emotions--presumed to be hard wired and physiologically distinctive
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WHAT IS EI ?

The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.

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THE 5 COMPONENTS OF EI

1.) Emotional Self-Awareness 2.) Managing one’s own emotions 3.) Using emotions to maximize decision-making 4.) Developing empathy 5.) The art of social relationships

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SelfAwareness

1. EMOTIONAL SELF-AWARENESS

One must be aware how to use his emotions in a proper way and must be certain what actually he wants to do. People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions.
( “A person must be certain about the next step he is going to take then only he will be able to plan and execute it properly” )

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2. MANAGING ONE’S OWN EMOTIONS

We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise.
Example: A manager in any organization have to maintain his emotional balance irrespective of the problems he is facing, because his position requires him to coordinate with others and use their ability and skills in an effective and efficient way

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3. USING EMOTIONS TO MAXIMIZE DECISION MAKING

As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes. In an organization many a times important decisions are needed to be took on the basis of experience and emotions and not on facts.

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4. DEVELOPING EMPATHY
Empathy is the ability to recognize another’s emotional state.

A successful manager is one who is able to handle others emotions in such a way that he is able to get his work done through others in an efficient way. For this he must keep himself on the place of employee and then think about his requirements , needs ,wants while doing that job this will help him to motivate his employee emotionally in a proper way.
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5. THE ART OF SOCIAL RELATIONSHIPS

To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able interact, inspire others, make others comfortable in social situations, and influence and persuade others.

Social skills

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DECISIONS THAT REQUIRE EI FROM MANAGEMENT ARE:


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Is the person in the wrong job?
Does the job require the person to be difficult? What is remarkable about the group dynamics of the organization?

What about individuals, personal and interpersonal?

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IMPORTANCE OF EI IN ORGANIZATIONS

The higher we go, the more EI matters--the more SOCIAL COMPETENCE matters

Emotional intelligence helps us in: – communication, leadership, influence, conflict management, building bonds, collaboration and cooperation; team capabilities, leadership, duty, respect, selfless service, honor, integrity, personal courage

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WHAT IS TRAINING IN EI WORTH?

 Increases retention.

 Decreases absenteeism.
 Increases overall organizational growth.

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WANT TO LEARN HOW TO MANAGE EI?

A one-day seminar won’t do it

Unlearn old habits

One learns to manage EI over a period of time
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SOME BUSINESS EXAMPLES :
According to – Harvard Business Review In an manufacturing organization it was observed that :

A emotionally motivated workforce production as much as 20%.
On the other side :

could

increase

Current estimates of losses faced by American manufacturing Business due to emotional dissatisfaction of workers is between $5.6 and $16.8 Billion annually.
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THANK YOU

ANY QUESTIONS ?