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Group 1

1. Mai Thi Lan Anh 2. Pham Thi Mai Anh 3. Vu Mai Anh 4. Mai Thi Chi 5. Nguyen Hanh Chi


How to improve Verbal Communication

I. Some problems in verbal communication 3.2 Some specific cases and way to solve this problem of each case III. Content 1.1 Some ways to improve verbal communication 3. How to improve Verbal communication 3. Overview of verbal communication 2. Introduction II. Conclusion Outline .

2 Types: Two basic types • Interpersonal communication • Public speaking . ideas.1 Definition Verbal communication can be defined as communicating your thoughts (desires. directions. opinions. your emotions and pleasures) through words. 1. objections. dissatisfaction.Overview of verbal communication 1.

inquire.• • • Overview of verbal 1. argue and discuss topics of all kinds As a vital to teaching and learning and building relationships with other people.3 Purposecommunication Relaying a message to one or more recipients Be used to inform. .

4 Challenges • Misunderstanding because of poor word choice. differing perspectives and faulty communication techniques. etc . language barrier.Overview of verbal communication 1.

Verbal communication is used to clarify .Overview of verbal communication • 1. etc b. Clarifies . Inform Communication -Verbal communication is used daily to inform information: business. education.5 Importance of Verbal a. technology.

Feedback Feedback is the ability for individuals to give their verbal opinion and experience with the purpose of improving systems. Corrects When something isn't being done correctly or is being done ineffectively d.Overview of verbal communication c. policies and relationships. .

Overview of verbal communication e. boss and employee . Power of influence Example : -the president of the United States .or more common levels. the power of influence is seen between father and son.

ventilation.Some problems in verbal communication 2. is physical barrier For writing For speaking . firstly. etc. and typewriter ribbon. In this case. a faultyfaltering. not pronounce. or using photocopies. the people met.1 Communication barriers. rattling.stuck or rough margins...lack of skill. mocking spots. unclearspeaking too quickly. blowing air conditioning. etc… . water or coffeedisturbing gestures. such as fingerprints or smudges. ringing mobiles phones. a.

Some problems in verbal communication • Your message blocked because the people in your audience are painful ( bad acoustics or bad sound system • Clip: Mrs. Richard can not hear because of bad acoustic .

The people met emotional barrier • Emotional barriers are those which affect people the most especially those with problems. • Aggression. Richard are angry and they not keep calm -> the communication is failed. Some problems in verbal communication .b. distress or inappropriate behavior may lead to misunderstanding • Clip: Both of the receptionist and Mrs.

Some problems in verbal communication c. many different words. which can cause problems. Cultural Barriers – Languages • People from different cultures often have difficulty communicating because of many different languages (over 3000 languages in used to day). • Different cultures have disparate systems of idiom and etiquette. .

and " qué?" ('what?') • lead misunderstanding with Mrs. he frequently answers: "sí" ('yes'). Watt”name of manager .K.Some problems in verbal Clip: communication • Manuel waiter from Barcelona (Spain) with a limited grasp of the English language and customs • When told by someone to do something. Richard : “C.

participants in a debate or argument misunderstand the opponent’s meaning and then respond to what they assume the opponent is saying • Clip: The receptionist gets angry because of Mrs. . Richard and don’t pay attention to her.Some problems in verbal communication 2.2 Assumptions • Too often.

Some problems in verbal communication 2. . so the communication is not successful. you still might miss the point and vice versa • Clip: Mrs.3 Confused Messages • Even if you do your best to understand what someone is saying. Richard try to order a room but the receptionist still miss her order.

Richard should wait for the receptionist finish to deal with the other customer=> don’t waste time and get trouble with the men because of cultural barrier. people have to overcome these communication barrier.How to improve Verbal communication 3. . Richard • Mrs.1 Some ways to improve verbal communication • First of all. • The receptionist should listen to Mrs. in the video.

This process consists of eight steps: the source. feedback and context . Understand the Verbal Communication Process • Verbal communication is effective when the message you put out is the message your listeners receive. decoding. channel. message.How to improve Verbal communication a. encoding. receiver.

think about and be aware of the words coming out of your mouth. . Think and prepare before you speak • To accomplish the objective of getting your message across. • To choose your words carefully to make your communication clear and unambiguous.How to improve Verbal communication b.

motivate or negotiate when speaking. paying attention. Practice Active Listening • Becoming a skilled listener will help in successful decoding and increase your abilities to persuade. never interrupting . • Practice active listening by : making eye contact.How to improve Verbal communication c. providing feedback.

Appropriate Body Language (nonverbal communication) • Body language can clarify verbal communication or make the message you are trying to communicate more difficult to understand.How to improve Verbal communication d. • Practicing to use proper nonverbal communication to get a successful communication .

• Try to control you voice to get good communication . Paraverbal Messages • As we communicate we use certain tones.How to improve Verbal communication e. pitches and pacing in our voices. These elements are all part of paraverbal messages.

Culture barrier • To learn as much as possible about the other’s culture and heritage. • The only way to solve these problems is through experience.2 Some specific cases and way to solve this problem of each case a.How to improve Verbal communication 3. .

there are the following suggestions: . . . Avoid tangents and irrelevant issues.Are there assumptions you are making that might influence your interpretations? Don’t personalize the debate.Don’t simply react.How to improve Verbal communication b. Assumptions and emotion problem • To avoid this communication problem. Take a minute to analyze what the other person is saying.

In organizations. • People communicate in businesses with each other most often by oral communication. Verbal communication in Business • Etiquette also plays an important role in an area that has developed in most all business settings: hierarchical communication. .How to improve Verbal communication c. communication skill is used to send messages 64% of the time.

you should: • First of all you need to be aware of the fact that you must be flexible with people depending on the circumstances.Conclusion To acquire better verbal communication. • Another form of practice can be talking to older relatives and friends .

Thank for listening .