Chapter 9

THE INTERVIEW:
The Ultimate Business Meeting

“You can succeed if others do not believe in
you. But you cannot succeed if you do not believe in your self” Dr. Sidney Newton Bremer

-

INTERVIEW
• Most important tool in job search toolbox. • Key to EMPLOYMENT. • An Opportunity to PERSONALLY PRESENT YOURSELF. • An Opportunity for the Prospective Employer to Assess Your: - PERSONALITY - INTERPERSONAL & COMMUNICATION SKILLS & - ABILITY TO FIT INTO THE

INTERVIEW
• What does a Prospective Employer LOOKS FOR? • A QUALIFIED Employee who: - is a Team Player - is able to Communicate - can take advantage of Opportunities - has a High Energy Levels - keeps an Upbeat Attitude & - Demonstrates High Ethical Standards

INTERVIEW
• TYPES OF INTERVIEW One-on-One Panel Telephone Group Lunch Impromptu & Second Interview

INTERVIEW
• TYPES OF INTERVIEW One-on-One Interview - It is widely used by smaller companies. - Can be directed with prepared questions or a casual conversation. - It might be a first stage interview. Note: Take it seriously for everything will be taken a note off.

INTERVIEW
• TYPES OF INTERVIEW Panel Interview - Can become an INTIMIDATING one if you are not prepared for it. - Panel may consist of 2 or more. - Panel often consists of Person from different levels of the organization. - Key: EYE CONTACT, Start a response by looking at the person who asked the question, have a look at all the others and finish your answer with the person who asked the question. - Marks are awarded by each of the panel member.

INTERVIEW
• TYPES OF INTERVIEW Telephone Interview - Very common for positions outside the community you reside in. - A difficult one for No EYE CONTACT with the interviewer. - Put a SMILE & show your Enthusiasm. - Avoid Monotone Voice. - Focus should be on Clarity. - Keep with you a copy of your Resume, Job Description, & Blank Paper to take Notes. - Interview Situation: First Stage or Final Interview.

INTERVIEW
• TYPES OF INTERVIEW Group Interview - Sometimes it consists of two candidates interviewing with one interviewer at the same time. - The candidates get an opportunity to listen to each others questions and answers at the same time. - A Problem would be placed and it has to be solved by working together in a team environment. - Employers look for Team Players.

INTERVIEW
• TYPES OF INTERVIEW Lunch Interview Gives an Opportunity to Employers to see how a candidate behaves / acts in a business situation. It might even be for a casual meeting with the Probable Candidate. Evaluation of: Manners Style of Conversation & Ability to make small talk Rules to follow: + Avoid Drinks. + Do not order the most expensive item on the menu. + Avoid Messy Food. + Be Courteous to the Restaurant Personal. + Do not offer to pay for your meal.

INTERVIEW
• TYPES OF INTERVIEW Impromptu Interview - Facing an interview while submitting a Resume directly. - Could be a full interview or a firststage interview. - Be prepared.

INTERVIEW
• TYPES OF INTERVIEW Second Interview - A step closer to job. - Focus on Technical skills.

INTERVIEW
• FORMS OF INTERVIEW - Directed / Structured - Unstructured - Stress

INTERVIEW
• Directed Interview: Form used in Screening Interview. Highly organized. Prepared Questions; Stipulated Time. Answers are taken note of. Can be conducted over phone. A marking scheme is used for evaluation.

INTERVIEW
• Unstructured Interview: Open and Relaxed feel. candidates are encouraged to talk. Broad questions / open questions are posed. Note: Diversion should be avoided and Necessary informations should be provided.

INTERVIEW
• Stress Interview: - Usually combined with Unstructured form. - Candidates put under stressful situation intentionally. - Reactions are observed. - Best way to handle: Remain calm. Answer Concisely &

INTERVIEW
• Interviewing: The Basics Steps: Greetings, Small Talk Resume Review. Discussion of the Company. Getting Down to Business: Qn & Responses. Answering Qn from the Applicants. Closing. Writing Down Impressions. Note: Leave the hall with a firm handshake & and a

INTERVIEW
• Preparation: The Key to Interview Success Interview requires Planning & Preparation. Do the Research on the Company. Know about the Position applied for. Practice reviewing your Strengths, Skills & Accomplishments. Be aware of typical interview questions and Practice your answers. Prepare a list of Questions for the Employers to answer. (see p.101) Know your salary requirement / Competitive Salary. Gear up with all the Essential Documents. Dressing Code Prepare Mentally & use the Positive Visualization. Have Mock Interview Drills.

INTERVIEW
• Interview Questions: See P.104

INTERVIEW
Behavioral Questions: • Focuses on Knowledge Skills Abilities •Questions that tests skills like: Communication Supervision Analyzing Data Dealing with change Self-Management Team Building •Structured patterns of Questions Designed to Probe Past Behaviour. • candidate will have to provide a specific example of a situation experienced in past.

INTERVIEW
Behavioral Questions: • The situation would be actual and not hypothetical. • Supplies the interviewer with a more complete profile of the candidate. • The answers should be in three parts:

Situation Action Result

• See examples P.107

INTERVIEW
• Prove Your Traits With Proof Stories: - An effective technique for dealing interview questions. - Stories (facts) to support your Traits. - Helps in demonstrating your Skills.

INTERVIEW
• How to Create a Proof Story? • Step 1: review actions / activities of your past. Step 2: Develop a list of key traits that you possess. Step 3: Reflect on Situations / Circumstances where those traits came handy. * Try Proof Story Worksheet. P.110 – 111.

INTERVIEW
• While creating Proof Stories remember: - Have several stories. - Don’t dwell too much. Reveal only what is needed. - Present it in order. Avoid Mixing it up. - Story should have one specific incident or setting. - Link the result with your trait. - Link the stories with the requirement of the job. - Sample Proof Stories. P.112 - Note: Never overuse them.

INTERVIEW
• ILLEGAL QUESTIONS: Race / Colour Nationality / Ethnic Origin Religion Age Family / Marital Status Sex Pardoned Conviction Disability Sexual Orientation

INTERVIEW
• What if you get asked an Inappropriate Question? - It is not intentional on their part. - May be to know more about a person. - It is up to you to decide how you would like to respond. - See P.114 for Eg. Of ILLEGAL Qns.

INTERVIEW
• Questions that you can ask: - Helps in making a sound employment decision. - 3 categories: (i) General (ii) Defining (iii) Controlling

INTERVIEW
• Questions that you can ask: General Questions: - Asked to gain useful informations for later decision making. - Qn. List. P. 115-116 Defining Questions: - Asked to know hiring criteria. - Allows the company to brag about themselves. - Helps to set up Proof Stories. - Qn. List. P. 116

INTERVIEW
• Questions that you can ask: Controlling Questions: - Tricky than the other two. - Helps you to avoid jobs where you may not get job satisfaction. - Use it selectively / sparingly. - Put it only after conclusion that you are qualified for the job. - Qn. P.116

INTERVIEW
• 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Twelve Traits Employers Seek: Ability to Communicate. Intelligence. Self Confidence. Willingness to accept responsibility. Leadership. Energy Level. Imagination / Creativity. Flexibility. Leadership Skills. Ability to handle Conflict. Competitiveness. Goal Achievement.

INTERVIEW
• Negotiating Salary and Benefits: - Only for Experienced ones and not for the Fresher. - Negotiating requires: a proven track record, a past salary history, an appreciation of typical job benefits, and an idea of the net value you have in market place.

INTERVIEW
• Money: - Sell your skills for the highest price or salary possible. - Always try to postpone the issue of money. - Allow the interviewer bring up salary first. - IF PERSISTANT, ask the salary range for that position. - You must determine the lowest acceptable salary.

INTERVIEW
• The Benefits Factor: - Negotiate Benefits if Possible. Like: Bonus, Funds for Professional & Personal Development, Extra Vacation, Insurance - See P.119 for sample benefits. Note: It may Backfire if not used according to situation.

INTERVIEW
Professional Portfolio: - An important ammunition for job search. - Consists of samples of your finest works. - It can be taken from Academic Experiences and Assignments, From Previous Experiences and Projects.

INTERVIEW
• Professional Portfolio: Portfolio Preparation Process: - Write down Your Prominent Skills (Technical / Non-Technical). - Consider the Documents and Examples that can support it.

INTERVIEW
• Professional Portfolio: Materials to include• Table of Contents: Use this depending on the length of the portfolio. • Goals: Be wise. Avoid mentioning Your own business, even as a long term goal. • Ethics Statement: A Paragraph or two about your general work ethics and values. • Resume: Have an Impressive one.

INTERVIEW
• Professional Portfolio: Materials to include(v) Photographs: Awards, Publications, Events you planned, (vi) Computer Disks: (vii) Writing Samples: Term Papers, Published Articles, Business Correspondence, Recommendation Reports.

INTERVIEW
• Professional Portfolio: Materials to include(viii) Letters of Reference or Commendation. (ix) Employer Evaluation. (x) Performance Reviews. (xi) News Articles. (xii) Certificates of Completion.

INTERVIEW
• Professional Portfolio: Materials to include(xiii) Grades, Transcripts. (xiv) Academic Projects. (xv) Program information, Course Outlines.

INTERVIEW
• Professional Portfolio: Arrangement of Materials – - Thematically or Chronologically according to skills demonstrated.

INTERVIEW
• Professional Portfolio: • Presenting Portfolio: - Present it only when required. - Use it to illustrate your skills. - Don’t LEAVE it with the employer for overnight.

INTERVIEW
• Informational Interviewing: - Interview for information only, not for a job. - An excellent way to learn more about companies and extending your contacts. - An opportunity to practice communication skills. - Thank the person for giving time. - Send a thanks letter to follow up. - Qns to be asked. See P.122.

INTERVIEW
NOW YOU ARE FAMILIAR WITH: • Types and forms of Interviews. • General Structure and Format of a typical Interview. • Effective Preparation for Interviews. • How to Develop and Use Proof Stories. • Questions to raise during interviews. • Basics of Negotiation. • Informational Interviews.

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