Knowledge Process Outsourcing

Welcome to the world of outsourcing…

Presented by Arvind Kumar Sivanuri (4) Minita Thakkar (15)

Wednesday, October 15, 2008

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KPO???

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KPO - high intellect "cousin" of  BPO
• Outsourcing of higher complexity processes which require
 talented professionals  extensive education  experience credentials

KPO business entities provide
 domain-based processes  advanced analytical skills  business expertise

Where BPO focuses mainly on process expertise
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The Evolution….

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Evolution of KPO
KPO
Customer Care

Value

Telemarketing

Processing Services

Medical Transcription Transaction Services

Time
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Source: Equinox Corporation

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Evolution of KPO

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Source: Technology Partners International, Inc.
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Services Offered

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KPO Services
Investment Research • Corporate finance • Financial modeling and analysis • Investment banking support

Legal Research • Legal, Para-legal content and services • Drafting, review of documents and contracts • Legal research (case history)

Market Research • Data acquisition and data entry • Data processing • Presentation

Knowledg e Services
Analytic Services • Data warehousing • Data preparation, ETL services • MIS & reporting • Business intelligence • Statistical and econometric modeling • Optimization modeling and or solutions

Sourcing Management • Spend data analysis & supplier intelligence • Low-cost country sourcing • Advisory service

Information Management • Database creation • Quantitative/financial statement analysis • Data/information synthesis

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Source: Equinox Corporation

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Resources Performing KPO Work

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Source: NASSCOM

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KPO vis-à-vis BPO growth

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India
• India as a leading Hub • Cost effective comparatively to the Foreign Counterparts • Skilled human capital availability in India vis-à-vis the developed countries like the USA and UK • English speaking labor pool • domain expertise • internationally accepted quality standards and processes • Challenges • Are we still low cost? • high attrition rates in the industry and an unstable political climate.
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Location

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Coimbatore

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www.indianground.com/ www.indianrealtynews.com
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Why fly when u can slide?

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Nagpur

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www.indianground.com/ www.indianrealtynews.com
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Ghaziabad

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www.indianground.com/ www.indianrealtynews.com
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Head office in mumbai

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People and money
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Proximity to high literacy area

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• Indian outsourcing companies pay an average of 60% that of the salaries paid in the US.

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24 www.payscale.com

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25 www.payscale.com

Work culture

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The moment of truth…

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Our Services
Marketing Analytics Market Research
Survey Programming Data Processing and Analysis Report Writing Project Management Customer Acquisition Services Bundling in the IT Industry Lifetime Time Value (LTV) analysis for Credit Cards Pricing Analysis for Automobile, Consumer Appliances, and Credit Card companies Customer Churn Customer Attrition Credit Risk Evaluation Bad Debt Collection

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Business Process
Design of research methodology

Define the research objective

Plan and conduct a secondary research

Need for Information

KPO

Plan and conduct a primary research

Applying recommendation

Tabulation and analysis

Report writing and presentation

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Organization Chart
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Function Brief
• Human Resources
 The HR team is split is to three four divisions corporate, generalist, staffing ,training

• •

Administration
 This team takes care of the infrastructure and the travel desk

Business Development
 Branding Building, Acquiring Clients, maintaining relation and Corporate Communication

Operations
 This team takes care the legal, documentation and rousting mainly from the Head office

Business
 Conducting Market Research, Business Research, Intellectual Property Rights with the help of research associates, analyst, researchers and legal team

• •

Finance
 Essentially takes care of the accounts, tax and budgeting

IT

 This team provides huge support in data security, selection and maintenance of various software and basic support 31 Wednesday, October 15, 2008

At the centers

Business Head Administration Operations Market Research Marketing Analytics IT HR

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CEO Administration Operations COO Business Development Sr VP Marketing Research Business Head

Finance

Marketing

Research Manager Quality Manager Analysis

Legal

Client Servicing

Quality Control

Rostering

Programmers

Editors

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CEO Marketing Research Business Head Marketing Analytics Business Head Information Technology CTO Human Resources Sr VP HR

Research Manager Quality Manager Analysis

Business Analyst Programmers

Technology

Staffing

Software Development Maintenance

Corporate

Information Analyst

Training

Programmers

Security

Payroll

Editors
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Employee break down

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We thank
• You for listening to us • Computers for helping us make this presentation • Technology for internet • God for making man who invented technology

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