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Issues & Challenges in Developing Multilingual

Applications for Mobile: Indic


Languages Perspective

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Photo Courtesy: Gour Mohan , C-DAC Noida

W3C Workshop on the Mobile Web in Developing Countries


December 5-6, 2006
Vijay Gugnani, Karunesh Arora , V N Shukla
C-DAC Noida
Wednesday, October 15, 2008 1
The Developing Markets

“The quickest way to get out of poverty right now is to have one mobile telephone.”
- Muhammad Yunus http://www.idrc.ca/uploads/user-S/10787612051Harvard_Forum_2003_-_Summary.pdf

• Philippines - 86 million residents, over 32 million mobile subscribers

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• Malaysia - 14.6 million subscribers, population of 25 million,
• India - over 1.1 billion people - mobile subscribers - over 129 million*
• Indonesia - over 29 million subscribers , population of 233 million

Opportunities ?
– More revenue generation by Service providers through Value Added Services by
adapting content– Culturally & Linguistically

Source: http://www.redbusdev.com/bnry_brew/pdf/brew_2005/b602_chhajlani_webdunia.pdf , * Hindustan Times

Wednesday, October 15, 2008 2


Mobile Devices and India

• 22 constitutionally recognized Indian languages


• World's fastest growing wireless services market with 129.53 million
subscribers and increasing >>>

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• Use mobile devices mainly for communication through low-end devices
• Accessing web through mobile devices has already begun
• Demand for utility applications & web content

Wednesday, October 15, 2008 3


India cellular subscriptions, 2004-2006

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Source: http://www.gsm-3gworldseries.com/india/files/GSM_INDIA_lowres.pdf
India cellular subscription forecasts,
2006-2011

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Source: http://www.gsm-3gworldseries.com/india/files/GSM_INDIA_lowres.pdf
Mobile Devices :User preferences
• Basic Communication & Connectivity
• SMS (Communication, Services Access, Interactive TV/Radio shows,
polls……)
• Camera
• Games
• Applications (Address book, Calculator, Alarm, Clock, Stopwatch)

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• Web browsing
Utility Applications
Service providers can compete by offering better applications/content instead
of lowering prices.

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Server

Use of Mobile Camera, OCR & Machine Translation to provide


application for common conversational phrases

Wednesday, October 15, 2008 7


Utility Applications: Games

Presentation / Styling issues


Vertical arrangement of characters

If some string is written in vertical mode,


then writing each character on a new line

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may not be suitable

http://www.w3.org/International/notes/firstletter.html
Educational games :Crossword in
local languages

Wednesday, October 15, 2008 8


Information people can use

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Mobile Specific Search
using LBS/GPS

Wednesday, October 15, 2008 9


Utility Applications
• TTS enabled SMS and contacts reader
• Predictive Input for fast text entry, stylus
• Talking Dictionaries (with pronunciation)
• Applications like Map use for booking Parking space
• Conversation Guides for tourists to communicate in local languages

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Wednesday, October 15, 2008 10
Internationalization & Localization ?
Internationalization(i18n), depicts the practice of designing & developing an application,
product or document in a way that makes it easily localizable for target audiences that
vary in culture, region, or language.

i18N aims at separating Core application code from dynamic content containing Culture

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specific data, such as text strings on the UI.

Following i18N in software development ensures that minimal changes are required
while modifying for different languages, writing systems, regions. In nutshell
internationalization can be seen as an architectural issue.

Localization(L10N) is the actual adaptation to meet the language, cultural & other
requirements for specific target audience.

Together these two concepts makes it possible to develop a localized version of a


software product.

Wednesday, October 15, 2008 11


Internationalize Information ?
• Internet has changed the way we access information

• Empowering users to access information anywhere, anytime through any


device.

• There is a paradigm shift in the way information needs to be processed

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and translated for access by anyone independent of Country, Culture,
Language.

• Research shows that users are more likely to make purchases when
the communication is in native language and they spend more time on
website.
• Internet documents are 3-D, rather than reading these are navigated
from top to bottom.
• Browsing Internet content through mobile devices is different from
desktop devices.

Wednesday, October 15, 2008 12


Mobile Web I18N
Considerations

• Character set and encoding


• Specifying the language of content, using language tags in Mark up,
checking browser language settings etc.
• Handling composite messages, string reuse, styling

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• Writing Systems
• Developing websites running on any browser any OS
• Using standards such as XHTML, SVG etc.
• Using standard validation tools for conformance check
• Locale data such as dates, formatting of numbers, currencies
• Processing locale information for content display using localized resources
• Display issues while using different encodings
• Culture Specific sensitive information
• Local Memory in devices
• Caching, Long URI’s
• Access Keys

Wednesday, October 15, 2008 13


L10N: Mobile Devices
Mobile devices industry is growing at a very fast rate, that means more demand for
localization.

Localization process involves translating all text to the new language and in some
cases changing some of the images or resources

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Challenges

• Number of devices : handheld, wireless, Pocket PCs, palmtops, palm-size devices


• Relatively new area
• Limited Screen size, resolution of devices
• Large no of OS
• Different architecture of OS affects the localization process
• Shorter Development Cycles
• Lack of deployment experience
• Device manufacture offer products as part of OEM deal
• Customized development process for different implementations
• Users need entire document in their language.
• Testing on different physical devices instead of relying totally on emulator
• Localization of Installation set up files for each targeted language

Wednesday, October 15, 2008 14


L10N : Considerations

• Identify ‘Translatable’ and ‘Non-translatable’ strings


• Many languages can take at least 30% more space, Design should be compatible, or
else the UI may have to be redesigned . Tool - (HI) &
- customer (EN)
• Designing GUI as per Size of Screen
• Involve languages experts for UI design.

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• Switching between Language in UI
• Bitmap / Vector fonts
• Grammatical structure in a menu or set of check boxes
• Same script different collation order
• Different word order
• Word wrapping, hyphenation
• Communication Language
• Avoiding use of text or numbers in graphics.
• Avoiding use of metaphors which may not have equivalence in other languages
• Acronyms, Abbreviations.
• The same application functions do not necessarily apply to all cultures.
• Use context while translating
• Use domain dictionaries

Wednesday, October 15, 2008 15


Indic languages : Layout Considerations
• Ligatures impacting cursor movement
• Visible length of the string may be less than the storage length
• Height of glyphs may vary
• Styling issues such as underlining while using CSS

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• Word length may vary across languages

• Input method :Devanagari has around 57 basic characters to use. Developer


has to fit these in only 10-11 keys. That is a large number of characters onto
each key, increasing the number of taps.

Wednesday, October 15, 2008 16


Aspects of locale
Names & Titles
-Do not translate necessarily
-Sorting by Last Name/First Name
-Surname not always in last
-Different addressing modes Dear-
Calendars

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-Hijri, Vikram Samwat in India
-various religions where year 0 was not 2006 years ago
-No abbreviations in use for month names in Hindi
Numeric
-locale dependent, not the language of application
-Number of digits in a group (In English and ISO it is 3 while for Indic languages its
different 1,23,456)
- Group separator (In English ‘,’, but ISO uses space, and some locales use ‘.’ or none,
-Decimal separator ‘.’, ‘.’, ‘,’
Date and Time formats,
-Date separators (/ , - , .)

Addresses
Order of information cant be fixed i.e City followed by State etc.

Wednesday, October 15, 2008 17


Aspects of locale

•Currencies, Paper size, Weights & measures


-INR doesn’t automatically translate to £ or $ when the locale changes
-Different languages use different size to express currencies (INR/$/Rs./ £)
-Position of currency differs (in beginning or last)

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e.g Different ways of expressing Rs. 1000
Rs.1000 OR Rs. 1000/- or Rs.1,000/- or Rs. 1000.00
INR 1000, 1000 Rupees, 1000 रपये , र 1000.00 (Indian currencies are written
with decimal precision (e.g. 2 digits after the decimal point for paisa)

•Measurement can be expressed differently (kg/lbs)

•Language Selection
-Through flags
- Display language in which language
•Oral Pronunciation
•Application makes impact when local dialect is represented

Wednesday, October 15, 2008 18


Cultural Aspects
• Icons, symbols and images
• Colors, myths, beliefs and feelings
• Emphasizing has different meaning in different languages
• Humour (No humour is internationally acceptable)
• Geographical & environmental effects
• Customs & traditions

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• Social Security Numbers

Icons & Symbols


• Icons that are a play on words do not translate
– A image can say thousand words e.g.
• A dust bin for dumping files or A scissor for cutting in edit operation
• “B”, “I”, “U”
• Some concepts have been found extremely hard to represent as an icon
– E.g. Sorting (‘A->Z’ is not universal)
• Images of people or body parts such as hands
– Considered inappropriate in some cultures
– What skin colour to use?
– localized People Images for each country
Wednesday, October 15, 2008 19
Indic languages : Characteristics
• Few Languages share same script e.g. Devanagari (Bodo, Dogri, Hindi,
Konkani, Maithili, Marathi, Nepali, Sanskrit, Sindhi etc.)
• More than one script for a language (Kashmiri, Sindhi, Santhali etc.)
• Devanagari is syllabic and phonetic
• Languages are shared across borders (Bengali, Tamil, Hindi, Punjabi…)

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• Ligatures are used which have impact on cursor movement, deletion and
insertion points in text.
• Both European and Devanagari digits are used
• Height of the text area required is more. Even Chinese and Japanese need
more height.
• No concept of Small & Capital letters

Wednesday, October 15, 2008 20


Testing : Mobile Devices
The testing includes tasks such as:

• Review by experts of the targeted language speakers


• Simulation on hardware supporting native language operating systems
• Testing with add-ons such as external memory, storage card, keyboard

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or stylus, external keyboard etc.
• Remote Testing may not result in desired results as developer is not
able to monitor the User expectations from UI
• Testing on use of tools developed by third party
• Testing error messages for localization

Wednesday, October 15, 2008 21


What’s required
• Technologies & Tools for making applications and websites for
mobile devices
• The representation of information in a way that is easy to be
localize
• Products for automation of localization
• Language Pack/Resources for localization on mobile devices

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• Local Language Fonts for all devices
• Few fonts for Indic languages are available but that are
handset specific
• Tools should be tested for Indic languages such as Fonts
and database converters
• Localization guidelines with use cases, best practices
• Common & Standard encoding scheme for exchange of
messages across devices
• Testing all the mobile web browsers for the issues related to
display and rendering of Indic languages.
• Testing for latest technologies

Image Source : http://www3.dw-world.de/mobile_emulator/emulator.php?lang=hindi

Wednesday, October 15, 2008 22


Html file with horizontal justification alignment (css)

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Mozilla/5.0 Firefox/1.5.0.8

Wednesday, October 15, 2008 23


Sample of webisite on mobile

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Source
http://shop.my-symbian.com/PlatformProductDetail.jsp?siteId=695&jid=BF481XEF71E7DEC618245A7F63A14C24&platformId
=4&productType=2&catalog=0&sectionId=0&productId=197730

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How can we contribute ?

• Develop more Indic fonts covering all mobile devices


• Test browsers for native support for Indic languages
• Develop Guidelines and best practices for Localization of websites for Indic languages
for mobile browsers
• Contribute in W3C process of evolving recommendations in the area of I18N and

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Mobile Web Initiative to represent Indic languages better.
• Provide feedback and test cases for existing recommendations for future modifications
if any
• Deploy & test applications for mobile in local languages
• Make websites content browsable through mobile devices
• Develop L10N tools for automating the process
• Develop localizability testing scripts programs
• Establish Protocol standards for next generation mobile devices

Wednesday, October 15, 2008 25


References & Acknowledgements

• http://www.w3.org/international
• Articles on Internationalization by Mr.Richard Ishida
• XML Internationalization & Localization : Yves Savourel
• Forum Nokia- resources for mobile application developers
http://www.forum.nokia.com/

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W3C Mobile Web Initiative http://www.w3.org/Mobile/
• http://www3.dw-world.de/mobile_emulator/emulator.php?lang=hindi
• http://www.site.uottawa.ca/ftppub/courses/Winter/csi5122/coursenotes/5122Internation
alization.ppt
• http://www.worldlingo.com/en/solutions/white_paper.html
• Internationalization: What it takes, http://www.w3cindia.in/2006/08/Talks/vns.ppt
• Internationalization & Indian Languages, http://www.w3cindia.in/2006/08/Talks/KKA-
Intl.ppt
• Delivering Complex Script Applications with BREW, Vinay Chhajlani
http://www.redbusdev.com/bnry_brew/pdf/brew_2005/b602_chhajlani_webdunia.pdf
• http://www.idrc.ca/uploads/user-S/10787612051Harvard_Forum_2003_-_Summary.pdf

Wednesday, October 15, 2008 26


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Wednesday, October 15, 2008 27
Remove all files (सभी फाईले हटाएँ )
Search in all files (सभी फाईलो मे खोजे)

Reuse

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Volume : Low / Medium / High धीमा (मंद)/मधयम/ऊँचा
Print Quality : Low / Medium / High कम / मधयम/उचच
Time (Clock/duration) : Time : समय
Long time लंबी अविध

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