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Human Resource Management

The Growth Story. Dataquest “Dream Co to work for” • 2007: Infosys crosses revenues of US$ 3 bn. with an initial capital of $250 • 1983: Body Shopper. Business Today • 2006: Revenues cross $2 bn. Relocates to Bangalore (HQ) • 1987: Opens first international office in Boston. US • 1999: First Indian Co listed NASDAQ • 2005: “The Best Company to work for in India”. Employees grow to over 70. Narayana Murthy and 6 engineers in Pune. Murthy retires. India.000+.000+ • 2009: Revenues beyond $5 bn Employees 100.000+ .Infosys • 1981: Established by N. Employees grow to 50. R.

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our services and products to become the best Vision Mission Values . our teams. sincere and open in all our transactions – Fairness: To be objective and transaction-oriented. employees. delivered by best-in-class people. and courtesy towards our clients. constantly improve ourselves. honesty. vendors and society at large. and thereby earn trust and respect – Pursuit of Excellence: To strive relentlessly.“ – "To achieve our objectives in an environment of fairness. leveraging technology.The Company – "To be a globally respected corporation that provides best-of-breed business solutions." – Customer Delight: To surpass customer expectations consistently – Leadership by Example: To set standards & be an exemplar for the industry & ourselves – Integrity and Transparency: To be ethical.

“ -N."One should be trustworthy with all in one's dealings. R. Narayana Murthy (Chairman and Chief Mentor) “We have developed systems for hiring. It is on such foundations that great Organizations are created.” -Nandan Nilekani (Former Co-Chairman) . training and retaining employees like an elaborate science.

International Business Strategy • Focus on Human Resources • World Class Operation Model • Provide Managed software solutions • Exploit a Well Established offshore development model • Maintain equitable Client and Business Mix .

Human Resource Strategy Training Recruiting New recruits Orientation Selection CHIPS Employees Appraisals Referrals ILI Job Posting .

HR-Outsourcing .

analytical thinking. Websites mainly. Tests (arithmetic. • Interviews to assess: – – – – – – – – Learnability Proficiency Competence Qualifications & Academic excellence Analytical Ability Team Working Aptitude Leadership Potential Communications Skills Innovation Skills etc .Recruitment • 70% College Grads. Campus. 30% Lateral Workers • Infy Vs Harvard • Notifications & recruitment and methodology: – Advertisements. reasoning. English etc) before interviews.

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Live Projects – Soft Skills Development – Best Practices Viz.Orientation & Training • New Recruits (High Expenditure 2 Lacs each) (E&R) – Orientation (first 3 days) – 14.5 Weeks (Rigorous Training) – GEC (Global Education Centre) Mysore – Tech Courses. Involve Customers. curriculum review etc. . measure & act. Integrated learning. group learning. Learn by Practice.

Employee Training • Employees – Technical Training – Managerial Training – Soft & Language Skills – Domain Training – CHIPS (E&R) .

Infosys Leadership Institute • • • • Succession Plan Grooming Executives Build desired Leadership styles Training on: – – – – Organizational Change Transformational leadership Nurturing Excellence & Creativity Future Leadership roles .

7. 4. 9. 2. 8.Infosys Leadership Institute The 9 Pillar Model (Leadership Development Program): 1. 6. 3. 360 Degree feedback (Mandatory) Developmental Assignment Infosys Culture Workshop Developmental Relationship Leadership Skill for Training Feedback Intensive programs Systematic process learning Community Empathy Action learning . 5.

Performance Appraisal • 360 Degree Appraisal • Yearly Twice • Parameters – Technical – Personal Skills • VPP. Incentivized Salary • 3 tiers of Performance • Currently (2006 onwards) Deferred Compensation Scheme .

Laura) Milestones Program Motivation by Communication Town-Hall meetings Work Life Balance .Infosys Culture • • • • • • • • Culture of a Small Company Small Groups Managers.g.Mentors Value to right Ideas (E.

• Dilution of Culture due to Global Expansion • Meeting Employee Expectations • Absence of Challenging jobs • Attrition rate (Compared to other Cos) • Attracting Global workforce (with domain expertise) .Key Issues • Shortage of Engineers leading to recruitment of Science Grads.

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