You are on page 1of 43

Modes of Communication

(Methods, Channels..)

Nirmala Roberts India

Communication Involves Three Components


Verbal Messages - the words we choose Paraverbal Messages - how we say the words Nonverbal Messages - our body language These Three Components Are Used To Send Clear, Concise Messages Receive and Correctly Understand Messages Sent to Us

Messages can be sent by several modes/ channels

Modes
Verbal Spoken/ written words Non verbal ..In face to face communication Both occur concurrently Electronic

Verbal Communication
Done consciously Factors affecting
o Age o Gender o Education o Culture o Socio economic backgound

Verbal Communication - Factors to consider.


Pace Intonation Simplicity Clarity & brevity Timing & relevance Be sensitive Adaptability Individuality Credibility - Trustworthy & reliability Humour

Non verbal communication (body language)


Environment Personal Appearance Posture Gestures, body movements, touch, adornment Kinetic behavior - Posture & gait, facial expression, hand movements Para-language - Voice Quality Proxemics - Interpersonal Distance Olfaction Skin sensitivity Artifacts Silence

Environment

Personal appearance

Kinetic behaviour

Proxemics

Artifacts

Silence

Touch

Non Verbal Communication (Body language)


Personal appearance Clothes, adornments.. Kinesis (body motion ) Posture, gait Gestures - Movement of hands/ legs Facial expression moods, eye contact Paralanguage - use of sounds Proxemics -use of space & touch

Personal appearance
Use of clothing & other objects hairstyle Makeup Jewelry Beards eyeglasses

KINESIS

60 year old Mrs X sits with the nurse, kicking her leg , rubbing her hands together .and squirming in her chair .
THE BEHAVIOR ?.... ANXIETY & AGITATION

Continue ..
Facial expression - the single most important source of non verbal messages Posture - reveals self concept. Body movements & gestures emotional messages . Eye contact - communicates level of interest/ involvement with current interaction . Touch (feeling of tenderness..warmth )

PARALANGUAGE
Messages conveyed by the way the voice is used . is recognized by
listening tone of voice laughing grunting

PROXEMICS

Study of spatial relationships during personal interactions. Varies depending upon peoples cultural background .

PROXEMICS

CHANNELS OF COMMUNICATION
Vertical Horizontal Diagonal Communication networks

COMMUNICATION NETWORKS
Wheel Chain

Circle

Effectiveness of various modes of communication

Electronic mode of communication.


Advantages :
Fast Efficient Legible Record (permanent, date and time)

Disadvantages :
Confidentiality Socio-economic Language

Audio tape/CD
To deliver information Train employees

Videotape
For formal corporate communications, for training. Transmitted to desktop PCs or by satellite to large branch structures Stored and used as video cassette Expensive to produce Relatively inexpensive to replicate and deliver.

CD-ROM
A compact disc used for storing computer data (audio and video) Universal now on home PC In business - Delivers multimedia training or sales presentations, on specially-provided workstations Expensive to produce Relatively inexpensive to replicate and deliver.

Letters / memos / reports


Messages on paper Need - No e-mail link between the parties - Hard copy required to meet audit or legal requirements - Recipient prefers to read from paper than from a screen.

Manuals
A common form of paper document Main purpose reference, not gaining a response.

Printed materials
Brochures, magazines and newsletters Expensive to produce and replicate, except at high volumes.

Fax
Uses the public telephone system Delivers paper documents from one place to another, where a hard copy original is not essential.

E-mail
A primary means for delivering short text messages within organizations that are networked. The medium will take the place of fax, as whole documents can be sent as e-mail attachments. Has cost advantages when compared with the use of paper or the telephone.

Intranet
Same technology as the Internet Operates within a single organization Used to deliver text and images Is also capable of audio, animation, video and real-time 3D graphics ('virtual reality'). Constraints - bandwidth (capacity) of the organization's network - Few desktop PCs with audio Information - Less expensive to distribute and maintain with an intranet than with paper equivalents.

Radio
For public broadcast channels Not useful in business communications Radio receivers not commonly available in the workplace.

TV
Like radio, used for public rather than business purposes Few TV receivers are available at work. Some organizations with large branch networks use satellite to transmit TV programmes to the workforce.

Phone
Phones are universal Now , with voice mail and mobile phones possible to reach people practically anytime, anywhere Conferencing facilities- also make it possible for meetings of three or more people to take place remotely

Video conferencing
Uses phone lines to transmit video as well as sound, between two or more parties Requisites - Cameras, microphones, audio playback, special software and high-bandwidth network cabling Hence - Not used frequently and on specially-provided workstations. However, as networks become more powerful and the hardware components less expensive, it is conceivable that the facility will eventually be available on every PC.

One-to-ones
Two people meeting face to face, here and now.

Meetings
Three or more people, meeting in person.