Professional Documents
Culture Documents
OVERVIEW
* definition * BENEFITS * FLIPSIDE
It could be defined as controlled transfer of authority to make decisions and take actions. The decision-making authority can range from offering suggestions to exercising veto power over management decisions. Possible areas include: how jobs are to be performed, working conditions, company policies, work hours, peer review, and how supervisors are evaluating.
Benefits of Empowerment
Employees view themselves as Owners of the business Improved productivity Creativity & Innovation Customer-focus Faster decision-making Organizational learning Making full use of Human resourcesEngaging the mind of every employee
Risk: -equal chance of success and failure. -workers often lack the expertise to execute an enterprise.
TOYOTA
Toyota Motor Company empowers its employees to identify and help remedy problems occurring during product assembly. An automobile coming off Toyota's assembly line with a paint defect is seen as an opportunity to delve into the root cause of the defect, as opposed to merely fixing the defect and passing it on to distributors for resale.
At Toyota solutions of day to day problems are generated from the front lines, this further enhances the potential for productivity improvements by reducing the attitude that solutions are "passed down from above."
A number of different human resource management programs are available that grant employee empowerment to some extent. A number of these are Informal participative decision-making programs Job enrichment Continuous improvement Self-managed work teams.
Job Enrichment
Job enrichment aims to redesign jobs to be more intrinsically rewarding. Certain job characteristics help managers to build enrichment into jobs. These characteristics include: Skill variety Task identity Task significance Autonomy Feedback
Continuous Improvement
- Often referred to as Total Quality Management, these programs empower workers to trace product or service problems to their root causes and redesign production processes to eliminate them using various problem-solving and statistical techniques.
Self-managed work teams are assigned for carrying out tasks having characteristics which includes:
TATA
what exercise is to the body, employment is to mind and moral -Henry David Thoreau
workshops
Tejaswini project
Maitree
a friendship and support network - add values to an employees professional life like courses in advanced English, etiquette and effective communication.
-designed to prepare young managers for senior positions in Tata companies. a measure of the importance the Tata group gives to its biggest asset- its people.
Voluntary activities
-at Tata chemicals, employees participate in community development initiative with their own project. -employees at Tata feels that it has boosted their confidence levels and improved their ability to handle responsibility
Conclusion
Employee empowerment is transfer of authority in a controlled manner Its benefits outweighs its flipsides It has been successfully implemented at * Tata and Toyota