You are on page 1of 19

Why RPO?

Difference in employee satisfaction between On-Roll

and Outsourced employees.

To understand RPO employees satisfaction and their

behavior.
Hiring Process through RPO.

The decision is made as to whether recruitment is

necessary. The job description is prepared. The personnel specification is prepared. Plans are made on how and when to advertise. Applicants are short-listed. References are requested. Candidates are invited for selection tests and interviews. The successful candidate is offered the job and signs the contract of employment

Four parameters: Quality Cost Service Speed Focusing on COST Effectiveness

Merits Of RPO
RPO providers assumptions:

Economics of scale enables to offer recruitment process in lower cost


Economics of scope allow high quality of service
Economics of scale and scope arise from a larger staff of recruiters, databases of candidate resumes, and investment in recruitment tools and networks.

Merits Of RPO
Another merit is to change fixed investment costs into variable costs that vary with fluctuation in recruitment activity Companies may pay by transaction rather than by staff member, thus avoiding under-utilization or forcing costly layoffs of recruitment staff when activity is low

RPO can only succeed in the context of a well

defined corporate and staffing strategy Outsourcing of company processes may fail or prove a poor organizational fit Improperly implemented RPO could reduce the effectiveness of recruitment RPO service providers may fail to provide the quality or volume of staff required by their customers

ORGANIZATION DETAILS

Established in 1992
Artech now employs 4,000+ industry professionals Located at US, India, China and Mexico Artech is the second largest diversity IT staffing firm and

fourteenth largest overall IT staffing firm in the US

Staffing of individual talent (IT and non-IT)

Deployment of teams for the execution of projects


Management of staffing and IT vendors &

suppliers Statement of Work (SOW) for defined scope of services projects Outsourced project services

We surveyed 450-500 people

The online survey consisted of 15 questions concerning

issues related to job satisfaction The question related organisation behaviour: job satisfaction, job security etc.

IT/ITES employee working in metropolitan city of

India

I have the Role Clarity in job same like direct

employees in the Organization. I Believe my Job is secure My performance get reflected in the appraisal with my parent organization. I am part of the decision making process in my team I have the opportunity to learn I feel the compensation is adequate

Objective: Testing interdependency of the slabs in Pyramid.

Strongly Agree 1 I have the Role Clarity in job same like direct employees in the Organization. 4%

Agree 16%

Neutral 34%

Disagree 39%

Strongly Disagree 7%

I Believe my Job is secure.

2%

12%

31%

51%

4%

My performance get reflected in the appraisal with my parent organization.

10%

28%

37%

22%

3%

I feel the work load is more to me than a direct employee.

11%

23%

30%

19%

17%

I feel treated at par in my peer group w.r.t employees on direct payroll.

11%

19%

17%

31%

23%

My Supervisor, takes responsibility for shaping attitude and relationship within department.

7%

39%

27%

25%

2%

I am part of the decision making process in my team.

19%

33%

25%

21%

2%

I have access to the best infrastructure, means and resources to do my work.

25%

40%

22%

10%

3%

I would like to shift to company's direct payroll wherein I am working as an outsourced.

10%

30%

39%

16%

5%

10

I have the opportunity to grow.

6%

19%

37%

24%

15%

11

I have the opportunity to learn .

23%

38%

25%

10%

4%

12

I like to work for outsourcing organizations.(R/MPO)

20%

28%

16%

26%

10%

13

I feel the compensation is adequate.

6%

37%

15%

35%

7%

14

I feel the compensation is at par with the direct payroll employees.

5%

17%

22%

39%

17%

15

I would recommend my parent company to my friends and family members.

15%

27%

41%

15%

2%

Avg Score

11% 5

27% 4 1.084011

28% 3 0.837398

25% 2 0.509485

8% 1 0.081301

Mean Wtd Score Score

0.569106

3.081301

Two Way approach:


1. Quantitative Analysis: Pattern recognition. Measuring the mean response and pattern of individuals. 2. Quality based approach: Fixing the problem and Finding out the solution

Sample distribution of Mean Responses


40 35 30 25 20 15 10 5 0
0 1 2 3 4 5 6

Inferences:
The sample of means are not normally distributed. Its a bit right skewed Chi Square test of Independence can be applied

Model Assumptions:
Null Hypothesis: H: What do I get doesn't have any effect on the higher of pyramid. 1. 2. 3. 4. Degree of freedom: (n-1)(r-1) = 4 Interval : 95% confidence 2x5 table Chi Square (Tabulated)= 9.38

Chi (calculated) =11.5

Null Hypothesis Rejected

9.38

The salary of the Employee should be at par the regular

employee. The RPO Employee should be allowed to avail all the facilities, what ever the on roll employing having like recreation, Cab and food etc. Award and recognition should also be given to RPO employee in order to improve job satisfaction. The RPO Employee should be involved in skill development and Training program. RPO Employee should be involved in the work of there competency area. and also the role should be clear before allocation the project. The Period on bench of RPO employee should be improved for increasing the chances to get the new project.