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Barriers to Communications

Vaibhav Pant
Vandana Sonawane
Imran Kasu
Madan Waghmare
Swaradha Kotwal
Sachin Mane
Devavrat Tendulkar
Naren Tambe
Agenda
• Understand What is communications
• What is “Barriers to Communications”
• Importance.
• The different Barriers and their
implications
• How to overcome these barriers.
Communication

Channels

Noise

Sender Receiver

Settings
Barriers to Communication

Barriers
Types of Communication
• Oral
• Written
• Non-Verbal

Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial


Barriers to Communications
1. Physical
2. Language
3. Cultural
4. Emotional-Psychological
5. Social-Psychological
6. Status
7. Organization
8. Channels
1. Physical Barriers
– Noise
– Time and Distance
– Faulty Instruments
– Faulty Transmission and Poor Retention
• Koontz: “Successive transmissions of the same
message are decreasingly accurate”.
• Faulty Retention
2. Language Barriers
• Different Languages
• Semantic Barrier
– Word having different meanings
– By Passed instructions
– Denotations and Connotations
– Poor Vocabulary
– Grammar and Punctuations
• Accent
C:\Documents and Settings\vaibhav.pant
\My Documents\Vaibhav\Music&Video\telstra.mp
3. Cultural Barriers
• Every country has a different culture.
• Even every state has different customs in
India.
4. Psychological Barriers
• Premature Evaluation
• Distrust of Communicators
• Different Perceptions
• ALLness and Close of mind
• Fear
• Misunderstandings
• Halo effect
• Inattentiveness
• Effect of emotions
• Abstarcting
• Slanting
• Polarisation
• Cross Cultural Barriers
5. Social-Pyschological Barriers

• Attitude and Opinions


• Closed Minds
• Status Consciousness
6.Status Barriers
• Heierarchy—
– mngrs who believe that all clerks are lazy;
– news letter is perceived as propoganda
sheet;
– important feedback given by sub ordinates
is not paid attention by superiors.
7. Organizational Barriers
• Hierarchical Barriers
• Specialization of Workforce
• Wrong choice of Medium
• Communication load
• Organization Policy
Channels
• E.g. Telephone is better than memos
• Email is better than telephone
• IM is better than E-mail
• Radio is better than TV.
Classification
• Sender
• Receiver
• Situation Related Barriers
How to Overcome the Barriers
• Sender needs to be Careful
– Analyse the Situation
– Analyze and understand the Receiver
– Analyze the surrounding environment
• Receiver has to be equally careful
– Needs to Listen