You are on page 1of 45

Aventis Pharma International

Performance

Management

International HR Meeting – Kuala Lumpur


4-6/04/00 1
Aventis Pharma International

Performance Management

•What do we mean by Performance


Management?
•Benefits of a Performance Management
system
•Timing, process and forms
• links with other areas
•Implementation
• timing, training, communication.
• potential issues
•What is the situation today ?
International HR Meeting – Kuala Lumpur
4-6/04/00 2
Aventis Pharma International

What do we mean by
Performance
Management ?

International HR Meeting – Kuala Lumpur


4-6/04/00 3
Aventis Pharma International

Performance Management is a
management tool aimed at
organizing a team towards the
achievement of their business
objectives.

International HR Meeting – Kuala Lumpur


4-6/04/00 4
Aventis Pharma International

Performance Management is a
management tool aimed at
organizing a team towards the
achievement of their business
objectives.

International HR Meeting – Kuala Lumpur


4-6/04/00 5
Aventis Pharma International

Performance Management is a
management tool aimed at
organizing a team towards the
achievement of their business
objectives.

International HR Meeting – Kuala Lumpur


4-6/04/00 6
Aventis Pharma International

Performance Management is a
management tool aimed at
organizing a team towards the
achievement of their business
objectives.

International HR Meeting – Kuala Lumpur


4-6/04/00 7
Aventis Pharma International

Corporate, Organ
izational Performance
& Department B and Development
usiness
Goals
Planning

on

Pe
Tr rma
ti
ni

rfo
ac
g

kin nce
co
Re

g
Performance
Review
Fe

ng
ed

hi
b

ac
ac

Co
k

International HR Meeting – Kuala Lumpur


4-6/04/00 8
Aventis Pharma International

enefits of Performance Management

What are the benefits of having a


Performance Management system for:
Aventis Pharma
Managers
Associates
• 3 groups (facilitator and reporter)
• 10 minutes

International HR Meeting – Kuala Lumpur


4-6/04/00 9
Aventis Pharma International

Groups
Stateroom 1 Stateroom 2 Tower
Aventis Pharma Managers Associates

S. Shadrokh N. Ahmed A. Halfi


H. Mahmoud T. Yablokova R. Liu
H. Pleskotova M. Szabo A. Yedjour
D. Helps P. Pande E. Engel
C. Legaspi M. Aiyannar G. Boguta
M. Ahmed R. Cherif L.T.K. Anh
S. Cochinwala C. Balzing J.K. Baik
S. Vaidya R. Levett S. Wiboonma
G. Akgul
International HR Meeting – Kuala Lumpur
4-6/04/00 10
Aventis Pharma International

enefits of Performance Management


Aventis Pharma

• Employees working towards corporate goals


• Improved company performance
• Feedback on strengths & weaknesses
• Improved morale
• Input to other areas
 Professional Development
 Compensation & Benefits
 Human Resources Planning

International HR Meeting – Kuala Lumpur


4-6/04/00 11
Aventis Pharma International

enefits of Performance Management


Managers

• Provides focus on business objectives


(Sales, profitability, synergies, …)
• Improved planning and control of work
• Increased individual/team performance
• Better understanding of actual and needed
skill levels
• Clarity and transparency of expectations
• If done well, motivational effect
• Quality information for self and others

International HR Meeting – Kuala Lumpur


4-6/04/00 12
Aventis Pharma International

Benefits of Performance Management


- Associates

• Establishes clear agreed expectations


• Opportunity to discuss
 past performance
 barriers to performance
 development needs
• Increased job satisfaction & sense of belonging
• Encourages objective thinking about own performance
• Personalizes the rôle

International HR Meeting – Kuala Lumpur


4-6/04/00 13
Aventis Pharma International

Links with other areas


Human Resources
Compensation Planning

Performance Management

Professional Business Goals


Development & Results
International HR Meeting – Kuala Lumpur
4-6/04/00 14
Aventis Pharma International

Aventis Pharma
Performance Management System

International HR Meeting – Kuala Lumpur


4-6/04/00 15
Aventis Pharma International

Corporate, Organ
izational Performance
& Department B and Development
usiness
Goals
Planning

Recognition
Tracking
Performance Performance
Review

Feedback Coaching

Coaching Feedback

Performance
Mid-Year
International HR Meeting – Kuala Lumpur and Development
Review
4-6/04/00 16
Aventis Pharma International

Steps and Timing

Setting Goals

Mid-year review

Year-end appraisal

International HR Meeting – Kuala Lumpur


4-6/04/00 17
Aventis Pharma International

Steps and Timing

Setting Goals

Mid-year review

Year-end appraisal

International HR Meeting – Kuala Lumpur


4-6/04/00 18
Aventis Pharma International

Setting Goals
 Manager and associate agree on 5 to 7 individual
SMART goals.
 Goals should include:
 “living the Aventis values”
 people management (managers) and
 cash-management (where appropriate)
 other factors, e.g. core-product performance and
performance vs. prior-year
 Goals should be prioritized/weighted to show relative
importance
 Milestones/measures should indicate what “100%
achievement” represents
International HR Meeting – Kuala Lumpur
4-6/04/00 19
Aventis Pharma International

Setting SMART Goals

S
M
A
R
T
International HR Meeting – Kuala Lumpur
4-6/04/00 20
Aventis Pharma International

Setting SMART Goals

Specific
M
A
R
T
International HR Meeting – Kuala Lumpur
4-6/04/00 21
Aventis Pharma International

Setting SMART Goals

Specific
Measurable
A
R
T
International HR Meeting – Kuala Lumpur
4-6/04/00 22
Aventis Pharma International

Setting SMART Goals

Specific
Measurable
Attainable
R
T
International HR Meeting – Kuala Lumpur
4-6/04/00 23
Aventis Pharma International

Setting SMART Goals

Specific
Measurable
Attainable
Results -
Oriented
International HR Meeting – Kuala Lumpur
4-6/04/00
T 24
Aventis Pharma International

Setting SMART Goals

Specific
Measurable
Attainable
Results -
Oriented
International HR Meeting – Kuala Lumpur
4-6/04/00
Time - bound 25
Aventis Pharma International

Goal Timing

“Build an excellent Marketing Ongoing


team to meet the business
challenges of Aventis”

International HR Meeting – Kuala Lumpur


4-6/04/00 26
Aventis Pharma International

Goal Milestone Timin


Review and make Make
g
recommendations on the recommendations
structure and future roles of the Jan 31st
organisation together with an
assessment of the current
incumbents. Product Managers
Recruit, with the support of HR, hired April 1st
Product Managers for the open
Oncology and Respiratory
positions to be able to begin with
Aventis by the beginning of PMs trained to do July 31st
February 2000 and provide Business Plan
training so they are fully
operational and capable of
Don’t forget WEIGHTING
developing Business Plans for
their respective areas at the end
of July 2000
International HR Meeting – Kuala Lumpur
4-6/04/00 27
Aventis Pharma International

Over to you

Write a goal for yourself or one of


your associates (10 minutes max.)
• Choose a partner: share the goal and
review it to make sure that it is
SMART (5 minutes each).

International HR Meeting – Kuala Lumpur


4-6/04/00 28
Aventis Pharma International

Steps and Timing

Setting Goals

Mid-year review

Year-end appraisal

International HR Meeting – Kuala Lumpur


4-6/04/00 29
Aventis Pharma International

Tracking, feedback & Coaching Corporate, Orga


nizational
& Department Bus
Goals
iness
Performance
and Development
Planning

Recognition
Tracking
Performance Performance
Review

Feedback Coaching

 Regular updates & feedback with Associate Coaching Feedback

Performance
Mid-Year
and Development
Review

 Managers track:
 progress on goals
 key decision points
 key performance data (memos, etc.)

 Coaching provided to achieve goals

International HR Meeting – Kuala Lumpur


4-6/04/00 30
Aventis Pharma International

Mid-year review Corporate, Orga


nizational
& Department Bus
Goals
iness
Performance
and Development
Planning

Recognition
Tracking
Performance

Review
Performance
Review

Feedback Coaching

Coaching Feedback

 progress to date on goals based on facts and Performance


Mid-Year
and Development
Review

backed up by examples
 Business goals, and if necessary add, re-
prioritize or modify individual goals
 Professional development, coaching etc.
needed
 face to face

International HR Meeting – Kuala Lumpur


4-6/04/00 31
Aventis Pharma International

Steps and Timing

Setting Goals

Mid-year review

Year-end appraisal

International HR Meeting – Kuala Lumpur


4-6/04/00 32
Aventis Pharma International

End of year appraisal Corporate, Orga


nizational
& Department Bus
Goals
iness
Performance
and Development
Planning

Recognition
Tracking
Performance Performance
Review

Feedback Coaching

Coaching Feedback

 Associate completes auto-evaluation and sends to


Performance
Mid-Year

Manager and Development


Review

 Manager and associate set time for meeting

 Manager and Associate discuss


 face to face
 with developmental & motivational attitude
 issues courageously and transparently
 performance based on facts and backed up
with examples
 There should be no surprises
International HR Meeting – Kuala Lumpur
4-6/04/00 33
Aventis Pharma International

Performance Management timetable

Goal Setting

Tracking & Feedback

Mid-Year Review

Tracking & Feedback

Year-End Review

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

International HR Meeting – Kuala Lumpur


4-6/04/00 34
Aventis Pharma International

Performance Management 2000

Training package available


(including definition of Values)

Associate training available

Train the Trainer

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

International HR Meeting – Kuala Lumpur


4-6/04/00 35
Aventis Pharma International

Current situation

International HR Meeting – Kuala Lumpur


4-6/04/00 36
Aventis Pharma International

Current situation

Performance Management system not


understood by managers or employees
and system not implemented.
International HR Meeting – Kuala Lumpur
4-6/04/00 37
Aventis Pharma International

Current situation

Performance Management system not fully


understood by managers or employees and
system perceived as not adding value. A paper
exercise.
Performance Management system not
understood by managers or employees
and system not implemented.
International HR Meeting – Kuala Lumpur
4-6/04/00 38
Aventis Pharma International

Current situation

Performance Management system fully understood by


managers and employees but inconsistent level of quality
in implementation.
Not everyone sees added value in system.
Performance Management system not fully
understood by managers or employees and
system perceived as not adding value. A paper
exercise.
Performance Management system not
understood by managers or employees
and system not implemented.
International HR Meeting – Kuala Lumpur
4-6/04/00 39
Aventis Pharma International

Current situation
Performance Management system fully understood and applied
by managers and employees at all levels in the organization to
a high level of quality and perceived as adding value.

Performance Management system fully understood by


managers and employees but inconsistent level of quality
in implementation.
Not everyone sees added value in system.
Performance Management system not fully
understood by managers or employees and
system perceived as not adding value. A paper
exercise.
Performance Management system not
understood by managers or employees
and system not implemented.
International HR Meeting – Kuala Lumpur
4-6/04/00 40
Aventis Pharma International

Common Issues

What, in your experience, are some of the


problems you could encounter in fully
implementing a Performance Management
system ?

International HR Meeting – Kuala Lumpur


4-6/04/00 41
Aventis Pharma International

Potential Issues

What, in your experience, are some of the


practical problems you could encounter in
fully implementing a Performance
Management system?
3 groups (facilitator and reporter)
15 minutes

International HR Meeting – Kuala Lumpur


4-6/04/00 42
Aventis Pharma International

Groups (same as before)


Stateroom 1 Stateroom 2 Tower
Aventis Pharma Managers Associates

S. Shadrokh N. Ahmed A. Halfi


H. Mahmoud T. Yablokova J.K. Baik
H. Pleskotova M. Szabo R. Liu
D. Helps P. Pande A. Yedjour
C. Legaspi M. Aiyannar E. Engel
M. Ahmed R. Cherif G. Boguta
S. Cochinwala C. Balzing L.T.K. Anh
S. Vaidya R. Levett S. Wiboonma
G. Akgul
International HR Meeting – Kuala Lumpur
4-6/04/00 43
Aventis Pharma International

Common Issues
 Managers do not see value in system.
 Performance Management seen as HR
exercise, not part of manager’s rôle.
 Goals set are unclear (not SMART).
 Measurement of Qualitative goals.
 Performance Appraisals are a “paper
exercise” – no meeting takes place.
 Associates not trained on their rôle in process
and it’s benefits.
International HR Meeting – Kuala Lumpur
4-6/04/00 44
Aventis Pharma International

Thank You
International HR Meeting – Kuala Lumpur
4-6/04/00 45

You might also like